1. © 2013 IBM Corporation 1 IBM and IBM Business Partner Internal Use Only IBM FlashSystem Assess and Earn Business Partner incentive

2. © 2013 IBM Corporation 2 IBM and IBM Business Partner Internal Use Only Program Details  Objective: To provide an incentive to collect AWR reports from End Users  This is a proven “best practice” to engage customers using Oracle databases that often leads to a trial with a very high probability of a sale.  Analysis shows where the bottlenecks are and confirms whether or not a FlashSystem will improve performance.  Customer expectations are set  Past history has shown between 80% and 90% of trials that are placed after an AWR analysis are purchased!!  The most receptive audience for the FlashSystem Extreme Performance value proposition is the Application Owners/DBAs because they “feel the pain” when critical applications are running slowly, ie user complaints, and are rewarded for performance improvements.

3. © 2013 IBM Corporation 3 IBM and IBM Business Partner Internal Use Only How does it work? Business Partners will submit AWR report to flashAWR@us.ibm.comflashAWR@us.ibm.com – An IBM deal registration is not required to submit an AWR report. – It is STRONGLY recommended that you contact the rCTS assigned to you before submitting the AWR report to assure that there is not a duplicate request. Contacts listed at end of presentation. – Instructions for collecting the information that is required are contained in following slides. The Application Owner/DBA at your End User knows what an AWR report is, you will not have to explain. However, it is very important that you collect this report according to the guidelines spelled out. When received, the report will be assigned to an rCTS who will log and dispatch for analysis – Flash Sales Team will be notified – 72 hour turn-around time for analysis is target SLA When analysis is complete, rCTS will notify BP so that they can schedule an appointment with End User to present results – Member of the Flash Sales or Technical team must be included in this meeting

4. © 2013 IBM Corporation 4 IBM and IBM Business Partner Internal Use Only Information required when report is submitted BP Salesperson Name,Email Address and Phone PartnerWorld Id BP Company name BP Company address Customer Name: Customer Contact Name: City/State/Zip: Country: Division (if applicable): Application/Project Name: Comments: Such as critical deadlines, etc

5. © 2013 IBM Corporation 5 IBM and IBM Business Partner Internal Use Only How Do You Get Points? Sign up for KYI Collect and submit AWR report from an End User using collection guidelines provided. Schedule appointment to deliver results: – Member of the Flash Sales or Technical team MUST be included in this meeting. – Face to face is preferable but webinar acceptable Points will be deposited automatically for you once BOTH steps are completed – 1200 points a $300 value !

6. © 2013 IBM Corporation 6 IBM and IBM Business Partner Internal Use Only Key Contact Information- flashAWR@us.ibm.comflashAWR@us.ibm.com rCTS Team – Nathalie Bickley – Avnet Business Partners 713-278-6244 nbickley@us.ibm.comnbickley@us.ibm.com – Megan Roseberry- Arrow Business Partners 281-414-3257 mroseberry@us.ibm.commroseberry@us.ibm.com – Kristy Ortega- Tech Data and Ingram Business Partners, SP1s 979-218-3060 kortega@us.ibm.comkortega@us.ibm.com Program Questions – Susan Rachal- Flash Channel Program Leader 713-278-6249 srachal@us.ibm.comsrachal@us.ibm.com – Betsy Stein – Channel Sales Leader 713-278-6208 bstein@us.ibm.combstein@us.ibm.com

7. 7 © 2013 IBM Corporation IBM and IBM Business Partner Internal Use Only Oracle AWR Analysis Collection & Analysis Guidelines

8. © 2013 IBM Corporation 8 IBM and IBM Business Partner Internal Use Only 1.Collect performance information about the customer’s Oracle environment  AWR Report (details & guidelines on next slides) 2.Get back to the customer with a FREE detailed performance assessment that identifies  The DB components consuming wait time – top 5 foreground/background events and their impact on overall response time  CPU Utilization, System Vs. User IO, Busy Vs. Wait Vs. Idle time etc.,  Predicted improvement on response times and CPU utilization with IBM FlashSystem  Recommendations on other tuning activities that could improve overall response times 3.Follow up with a two week trial to demonstrate the predicted performance improvement with IBM FlashSystem IBM FlashSystem Assessment for Oracle

9. © 2013 IBM Corporation 9 IBM and IBM Business Partner Internal Use Only Introduction to AWR What is an AWR? A FREE utility from Oracle that automatically collects DB performance statistics by default at an hourly interval  A collection of tables  A background process  A set of reports  The report is a fairly small (< 1MB) HTML file that customers can send by email  Statspack introduced in Oracle 8i  AWR introduced in Oracle 10  Collects a snapshot of statistics from Oracle on a preset time basis, usually one- hour, or manually with a stored procedure.  Data stored in tables in the database, Can retrieve historical data

10. © 2013 IBM Corporation 10 IBM and IBM Business Partner Internal Use Only AWR Collection Guidelines  We want AWR reports with the following characteristics:  Taken during the peak workload time. If there are multiple active times with multiple types of workloads, we will accept multiple reports  Covers the least amount of time that captures the peak workload (so essentially 1 hour would be the default value). We do NOT want reports that are long periods of time that covers multiple time periods/workloads inside a single report.  If the system in question is a RAC node, we want reports for the same time period(s) for all of the nodes within the RAC cluster.

11. © 2013 IBM Corporation 11 IBM and IBM Business Partner Internal Use Only So, what does an AWR look like?

12. © 2013 IBM Corporation 12 IBM and IBM Business Partner Internal Use Only What does the AWR analysis look like? Measures we can improve Wait time accounted for Current response time (microseconds) Projected response time (microseconds)New wait time read by other session23.00%15574005.91% db file sequential read17.59%28994002.43% db file scattered read7.42%27644001.07% db file parallel write0.89%5532000.32% log file parallel write0.05%15032000.01%

13. © 2013 IBM Corporation 13 IBM and IBM Business Partner Internal Use Only Alabama Arizona Arkansas California Colorado Florida Georgia Idaho IllinoisIndiana Iowa Kansas Kentucky Louisiana Maine Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Connecticut (Darin Droste, CT) Delaware New Jersey Rhode Island North America Flash Systems – Sales & Technical Sales Team Hawaii WW Sales East Len Accardi (East Sales Mgr) Chris Gilbert (East Channels) Ric Halsaver (Fed) Tom Pavlidis John Zamites (NYC, LI) Marshall Edwards (DC, Non Fed) Ron Barwig Bill Kiddon Stephen Kives (W PA) Patrick Vaughan Maryland WW Sales West Keith Kraten (West Sales Mgr) Kevin Hall (West Channels) Helena Liu (Apple, Assigned Sector, SF Bay) George Koras (Assigned Sector, GB, So SF Bay) Joel Ham Tom Garofalo (So CA) Dave Mungenast (GB. MM, NE SF Bay) KD Polzin (GB) Ken Wajerski (Sector and Integrated Accounts) Suzanne Dilanzo (Assigned Sector, Pac NW, SF Bay) Joseph Rendace (ATL) Steve Elliott (NC/SC) Jarrod Puyot (Detroit) Gary Czurylo (Chicago) Jim Davidson (NYC/Philadelphia ) Todd Walls (East) Adrian Stewart (Fed) Bay Area Chuck Cancilla James Raimondo Tim Franks Scott Springer Chuck Riehm (Dallas) Chris Lillis (Houston) Kiran Chukkala (Seattle) Robert Peverley (Denver) Scott Springer (Orange City) WW Tech Sales West Jeff Stilwell (Mgr) WW Tech Sales East Subhash Vanga (Mgr)

14. © 2013 IBM Corporation 14 IBM and IBM Business Partner Internal Use Only KYI Know your IBM

15. © 2013 IBM Corporation 15 IBM and IBM Business Partner Internal Use Only Know Your IBM Program Website: www.ibm.com/partnerworld/knowyouribm www.ibm.com/partnerworld/knowyouribm KYI Rewards Redemption Site: http://kyirewards.com http://kyirewards.com New! Guidelines for Assess and Earn https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/pw_ast_pdt_bpl_lb1307-061 https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/pw_ast_pdt_bpl_lb1307-061 15 IBM and IBM Business Partner Internal Use Only

16. © 2013 IBM Corporation 16 IBM and IBM Business Partner Internal Use Only How to Enroll Enroll at: www.ibm.com/partnerworld/knowyouribmwww.ibm.com/partnerworld/knowyouribm 16 IBM and IBM Business Partner Internal Use Only

17. © 2013 IBM Corporation 17 IBM and IBM Business Partner Internal Use Only How to Enroll Accept the T’s and C’s of the program Select your communication preferences Provide your personal information: – Name – Address – E-mail – SSN (Tax purposes) 17 IBM and IBM Business Partner Internal Use Only

18. © 2013 IBM Corporation 18 IBM and IBM Business Partner Internal Use Only How to Enroll The KYI Coordinator will confirm all employee registrations – Employees must register for participation in these offerings in order to receive points – Participants may withdraw from these offerings at any time by sending an email to the KYI Coordinator at kyi@us.ibm.com, or via the contact page available at the KYI website: http://www.ibm.com/partnerworld/knowyouribm http://www.ibm.com/partnerworld/knowyouribm Business Partner companies may also withdraw their approval for their employees' participation in these offerings at any time by sending an email to the KYI Coordinator at kyi@us.ibm.comkyi@us.ibm.com Participants remain employees of the Business Partner company and are not considered employees of IBM – IBM is not responsible for resolving any potential disputes related to points awarded to, or points redeemed by participants of these offerings 18 IBM and IBM Business Partner Internal Use Only

19. © 2013 IBM Corporation 19 IBM and IBM Business Partner Internal Use Only Income Tax Liability IBM will issue a 1099 to all participants who earn more than $600 in the program in a calendar year 19 IBM and IBM Business Partner Internal Use Only

20. 20 © 2013 IBM Corporation IBM and IBM Business Partner Internal Use Only THANK YOU