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New DAU Knowledge Management/Sharing

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1 New DAU Knowledge Management/Sharing
Initiatives This presentation will provide a quick overview of some of the major knowledge management initiatives DAU is focused on to expand the AT&L Knowledge Management System (AKMS) John Hickok Director, Knowledge Management eLearning and Technology Center ’05 ’06 ’07

2 The Challenge DoD’s Big “A”cquisition Systems and Processes
Integrated Defense Acquisition, Technology, & Logistics Life Cycle Management Framework Draft ver May 21, 2004 Joint Capabilities Development System Integration & VCJCS Oversight CJCSI D Acquisition Defense USD(AT&L) Oversight System DoDD Planning, DEPSECDEF Oversight Budgeting & Execution Programming, MID 913 Decision Support Systems Three DOD Effective Interaction is Essential The Milestone Decision Authority may authorize entry into the acquisition process at any point, consistent with phase specific entrance criteria and statutory requirements This chart is a classroom aid for Defense Acquisition University students. It provides a notional illustration of the interfaces among the three major decision support systems used to develop, produce, and field a system for national defense. Defense acquisition is a complex process, with many more activities than shown here, and many concurrent processes that cannot be properly displayed on a two-dimensional chart. Supporting information is on the back of this chart. For more detailed information see the Acquisition, Technology & Logistics Knowledge Sharing System ( Concept Refinement Phase Technology Development Phase System Development & Demonstration Phase Production & Deployment Phase Operations & Support Phase Refine initial concept. Develop Technology Development Strategy MS A Reduce technology risk and determine appropriate set of technologies to integrate into a full system. MS B Develop a system or increment of capability; reduce integration and manufacturing risk; ensure operational supportability; reduce logistics footprint; implement human systems integration; design for producibility; ensure affordability and protection of critical program information; and demonstrate system integration, interoperability, safety, and utility. Achieve operational capability that satisfies mission needs. Execute a support program that meets operational support performance requirements and sustains the system in the most cost-effective manner over its total life cycle. Dispose of the system in the most cost-effective manner at the end of its useful life. MS C Decision Points/Milestones CD System Integration DRR System Demonstration Low-Rate Initial Production FRP DR Full-Rate Production/Deployment Sustainment Disposal Joint Capabilities Integration & Development System - Acronyms CDD – Capability Development Document DOTMLPF – Doctrine, Organization, Training, CPD – Capability Production Document CJCSI – Chairman, Joint Chiefs of Staff Instruction Materiel, Leadership, Personnel, and Facilities DAB – Defense Acquisition Board JROC – Joint Requirements Oversight Council KPP – Key Performance Parameter IOC – Initial Operational Capability ICD – Initial Capabilities Document DoD Strategic Guidance KPPs System Threat Assessment KPPs System Threat Assessment IOC FOC Joint Capabilities Integration & Development System (need driven) Net-Ready KPP Net-Ready KPP FOC Joint Operations Concepts Area Analysis Functional Joint Integrating Concepts Joint Functional Concepts Joint Operating Concepts Integrated Architectures ICD Joint Functional Concept Joint Integrating Concept Integrated Architecture CDD Draft & Supportability Cert. J-6 Interoperability Service/JROC Validation & Approval CDD Threshold/objective tradeoffs – Revised Performance Attributes Joint Functional Concept Joint Integrating Concept Integrated Architecture & Supportability Cert. J-6 Interoperability Service/JROC Validation & Approval CPD CPD Threshold/objective tradeoffs – Revised Performance Attributes Joint Functional Concept Joint Integrating Concept Integrated Architecture Validated and approved CDD and CPD for each increment of an evolutionary acquisition Needs Analysis Functional Information Support Plan Validation & Approval Service/JROC Information Support Plan D O L M T F P (CJCSI 3170) Changes Materiel Approaches Materiel Ideas for Analysis of Approaches Materiel DOTMLPF Changes (CJCSI 3180) Alternative 1 Initiate Evolutionary Acquisition Strategy Evolutionary Acquisition Strategy Increment II B C DRR FRP Functional Solution Analysis Alternative 2 Alternative N Post Independent Analysis - Certification (MAIS) - Compliance (all IT) Clinger-Cohen Act - Certification (MAIS) - Compliance (all IT) Clinger-Cohen Act - Certification (MAIS) - Compliance (all IT) Clinger-Cohen Act - Certification (MAIS) - Compliance (all IT) Clinger-Cohen Act Increment III B C DRR FRP ADM ITAB DAB/ MDA ADM Criteria Exit Met ITAB DAB/ MDA ADM Criteria Exit Met ITAB DAB/ MDA APB ADM Criteria Exit Met ITAB DAB/ MDA ADM Criteria Exit Met ITAB DAB/ MDA APB ADM Criteria Exit Met DAB/ ITAB MDA APB Oversight & Review Development Strategy Technology performance goals & Cost, schedule & Program Strategy exit criteria for first tech Test Plan demo Acquisition Strategy Acquisition Approach Program Structure Resource Management T&E Considerations Risk Management Capability Needs Business Considerations Life-Cycle Considerations Acquisition Strategy Acquisition Approach Program Structure Resource Management T&E Considerations Risk Management Capability Needs Life-Cycle Considerations Business Considerations Acquisition Strategy Acquisition Approach Program Structure Resource Management T&E Considerations Risk Management Capability Needs Business Considerations Life-Cycle Considerations ADM – Acquisition Decision Memorandum APB – Acquisition Program Baseline AoA – Analysis of Alternatives DAB – Defense Acquisition Board DRR – Design Readiness Review CD – Concept Decision FOC – Full Operational Capability ITAB – Information Technology Acquisition Board FRPDR – Full-Rate Production Decision Review MAIS – Major Automated Information System LRIP – Low Rate Initial Production IOC – Initial Operational Capability MDA – Milestone Decision Authority Oversight & Review Acronyms Cycle Systems Total Life Management AoA Plan Performance Deployment Post Review AoA AoA updated AoA n/a MAIS updated Produce systems for IOT&E Ramp to Production Rate Establish Production Base Purpose of LRIP: AoA MAIS only Contracting Contracts Study Plan Acq RFP Draft Selection Source Development Technology Contract Plan Acq Selection Source Draft RFP System Development & Demonstration Contract Plan Acq RFP Draft Selection Source Integrated Baseline Review Contract LRIP Plan Acq Selection Source Plan Draft RFP RFP Integrated Baseline Review Production Contract Post Production Software Support Contracts RFP – Request for Proposal Integrated Baseline Review Integrated Baseline Review Sustainment Contracts Products Major Architecture Integrated Preliminary Approach(es) Materiel Best Preferred Concept System Demos Tech Performance System Spec Dev Models Engineering Prototypes/ Prototypes/ Engineering Dev Models Production Initial Baseline Low-Rate Initial Production Systems Production Final Baseline Production Full-Rate Systems In-Service Review Supports O&M Budget Review Product Support Package/PBL Implementation Support and Cost Baseline Product Support Elements Supply Chain Management Contract for Sustainment (organic & commercial) Logistics/ Sustainment Supportability Define Objectives Support Capabilities Evaluate Product Supportability Constraints Objectives/ Refine Develop Initial Product Support Strategy Supply Chain Mgmt LCC Optimization Interoperability Footprint reduction Product Support Elements Product Support Plan Legacy Considerations Statutory/Regulatory Source of Support -Maintenance Support Data -Supply Support Training -Manpower & personnel Product Support Elements Product Support Strategy Set Demonstrate Product Support Capability Supply Chain Management Product Support Elements Footprint Reduction Continuous Tech Refreshment Obsolescence Management Configuration Control Data Management Product Support/PBL Management Assessment of PSI/PSPs Public-Private Partnering Supply Chain Management PBA Modifications Operations & Sustainment Training Peacetime Joint Operations Crises The Challenge DoD’s Big “A”cquisition Systems and Processes CD A B DRR C FRP DR Defense Acquisition System (event driven) Alternative Maintenance & Logistics Concepts Exit Criteria AoA Plan ICD INPUTS OUTPUTS INPUTS OUTPUTS INPUTS Performance Based Logistics (PBL) Strategy (Preferred Product Support Approach) OUTPUTS OTRR Prelim Sys Spec T&E Strategy Concepts & Technologies Support & Maintenance SEP -draft CDD Inputs to: -Cost/Manpower Est. -AoA -TDS Preferred Sys Concept ICD & Draft CDD Concepts & Technologies Support & Maintenance T&E Strategy Exit Criteria SEP TDS AoA Sys Performance Spec LFT&E Waiver Request Validated Sys Support & TEMP SEP •PESHE •PPP •TRA Maintenance Objectives & Requirements -IBR -ISP -STA -CDD -Affordability Assessment -Acq Strategy Inputs to: -Cost/Manpower Est. Validated Sys Support & Sys Performance Spec Exit Criteria Maintenance Objectives & Requirements APB TEMP ISP SEP CDD Performance Based Agreements Business Case Analysis Product Support Provider Product Support Integrator/ Initial Prod Baseline Test Reports Elements of Product TEMP Risk Assessment Support SEP •TRA -CPD -STA -ISP Inputs to: PESHE -Cost/Manpower Est. Independent IOT&E Pre-IOC & Post IOC Supportability Assessments Full-Up System Level LFT&E Congress Report to BLRIP Logistics & Technical Acronyms BLRIP – Beyond Low Rate Initial Production ASR – Alternative Systems Review EDM – Engineering Development Model DT&E – Developmental Test & Evaluation CDR – Critical Design Review CI – Configuration Item ESOH – Environmental, Safety & Occupational Health FCA – Functional Configuration Audit EOA – Early Operational Assessment FMECA – Failure Mode Effects & Criticality Analysis FOT&E – Follow-on Test & Evaluation IOT&E – Initial Operational Test & Evaluation FTA – Failure Tree Analysis JITC – Joint Interoperability Test Command LFT&E – Live Fire Test & Evaluation ISR – In-Service Review LRIP – Low Rate Initial Production LORA – Level of Repair Analysis LCC – Life Cycle Costs MTA – Maintenance Task Analysis OA – Operational Assessment PESHE – Programmatic Environment, Safety & OTRR – Operational Test Readiness Review OT&E – Operational Test & Evaluation PCA – Physical Configuration Audit Occupational Health Evaluation PRR – Production Readiness Review PDR – Preliminary Design Review RMS – Reliability, Maintainability & PPP – Program Protection Plan SFR – System Functional Review SEP – Systems Engineering Plan Supportability SRR – System Requirements Review S&T – Science & Technology TEMP – Test & Evaluation Master Plan SVR – System Verification Review STA – System Threat Assessment T&E – Test & Evaluation TRA – Technology Readiness Assessment TDS – Technology Development Strategy TRR – Test Readiness Review Acceptable Least Most Recycle/Reuse Reprocessing Disposal Landfill Certification Testing JITC Interoperability FOT&E & Supportability Validation J-6 Interoperability Congress Report to LFTE ASR SRR SVR PRR Environmental Constraints Analyze Operational Interpret User Needs, Capabilities & Concepts Versus Analyze/Assess Defined User Needs Interpret User Needs. Analyze Operational Environmental Constraints Capabilities & Concepts & Technology Demo & Validate Sys Defined User Needs Maturity Versus Interpret User Needs, Performance Specs & Refine System Environmental Constraints Combined DT&E/OT&E/LFT&E Specified User Needs & Demonstrate System to Environmental Constraints INPUTS APB • CPD • SEP •TEMP Exit Criteria Test Results Product Support Package Production Baseline - Cost/Manpower Est. TEMP • PESHE • SEP Test Reports Input to: OUTPUTS Service Use Data Discrepancy Reports Failure Reports User Feedback SEP INPUTS Modifications/upgrades to fielded systems Input to CDD for next increment Data for In-Service Review SEP OUTPUTS Technical Systems Engineering Test & Evaluation Supportability Trades Analyze Trades Analyze Trades SRR Analyze Performance (& Constraints) Definition & Verification Develop Concept Objectives System Concept’s Concept & Verify Assess/Analyze Performance Enabling/Critical Tech (& Constraints) Spec & Develop System Perf &Verification Plan Integrated System Versus Demo/Model Performance Spec System Verification Plan Functional Specs & Develop System System DT&E, LFT&E & OAs, & Constraints Compliance Verify System Functionality to Specs PCA TRR To Determine Corrective Analyze Deficiencies Actions Verify & Validate Configuration Production Monitor and Collect All Service Use Data Implement and Field SFR FCA The “Big A” processes shown here make-up an extremely complex system, comprised of three interdependent systems of somewhat predicable processes. The major processes alone are enough to provide a major challenge to the workforce. Verification Objectives Perf into Functional Decompose Concept Definition & Versus Functional Concept System Assess/Analyze Capabilities Associated Verification Plan Critical Technologies & Definitions for Enabling/ Develop Functional Demo System Versus Plan Functionality FMECA FTA RCM CI Functional (Design to) Performance Specs into Evolve Functional Specs and CI Verification Plan Integrated DT&E, LFT&E & EOAs Verify Performance Compliance to Specs Trades Analyze PDR (Hardware/Software/Specs) To Correct Deficiencies Modify Configuration Analyze Data to Root Cause Determine Assess Risk of Improved System Functional Definition into Assessment Objectives Component Concepts/ Decompose Concept Components Versus Enabling/Critical Assess/Analyze Capabilities & Tech Verification Plan Definitions into Critical Decompose Functional Component Definition Critical Technology Demo Enabling/ Versus Plan Components (if appropriate) Waiver LFT&E Evolve CI Functional (Build to) Documentation Specs into Product and Inspection Plan Individual CI Verification DT&E LORA Hazard Severity System Risk/ Determine Corrective Action Integrate & Test MTA CDR Develop Component Concepts, Technologies, Constraints i.e., Enabling/Critical & Cost/Risk Drivers i.e., Enabling/Critical Technologies, Develop System Concepts, Update Constraints & Cost/Risk Drivers Fabricate, Assemble, Code to “Build-to” Documentation Corrective Develop Action Process Change – Hardware/Support Materiel Change Funding in Full FYDP Economic Analysis (MAIS Only) Assessment Affordability POE CCA ICE Economic Analysis (MAIS Only) CARD (Designated Programs) CARD – Cost Analysis Requirements Description MAIS – Major Automated Information System CCA – Component Cost Assessment POE – Program Office Estimate ICE – Independent Cost Estimate RDT&E – Research, Development, Test & Evaluation Cost Acronyms Economic Analysis (MAIS Only) Assessment Affordability CARD (Designated Programs) POE CCA ICE Assessment Affordability POE CCA ICE PMO Budget Estimate PMO POM Input Cost Cost Estimation Methods Analogy Parametric Engineering Actual Costs Types of Funds RDT&E – Advanced Technology Development RDT&E – Adv Component Dev & Prototypes RDT&E – Systems Development & Demonstration Procurement Maintenance Operations & RDT&E – Management & Support RDT&E – Management & Support RDT&E – Management & Support Planning, Programming, Budgeting, & Execution Process (biennial calendar driven) Defense Agencies Departments & Military August Appropriated Funds To Support Contracts POM/Budget Formulation PCP/BCP Prep POM/Budget Submit PCP/BCP Submit OMB – Office of Management & Budget FYDP – Future Years Defense Program BCP – Budget Change Proposals MBI – Major Budget Issue PBD – Program Budget Decision POM – Program Objectives Memorandum PDM – Program Decision Memorandum PCP – Program Change Proposals SLRG – Senior Leadership Review Group Planning, Programming, Budgeting & Execution Acronyms DoD Testimony DoD Appeals Allocation September - November Joint Staff OSD & Joint Planning Document Strategic Planning Guidance Off Year Optional Joint Programming Guidance Off Year Optional ISSUES SLRG Reviews PDM(s) Apportionment National Military Strategy October April / May updated FYDP PBD Cycle PBDs Final MBI Budget DoD October - November November December updated FYDP Congress Congress On Year House White National Security Strategy Fiscal Guidance OMB President’s Congress Budget to Committees Budget Authorization Committees Appropriation Committees Authorization/ Appropriation Acts Passed Off Year January February (1st Monday) February - September

3 The Acquisition Warrior
Present Mission Is To Support 126,000 Members of the DoD Acquisition Workforce When you add the unpredictable actions that come about through activity with end users, OSD, Congress, industry, oversight organizations, and the media, and When you add the challenges related to Human Capital Management, And then the known unknowns, and the unknown unknowns, - you have a very complex system for the Acquisition workforce to work, including DoD’s industry partners. DAU’s mission is to help the work force do their jobs, continuously learn, and make the best decisions possible. That workforce numbers 126,000 now, but will most likely grow to 180,000 Acquisition Reform Initiatives from the New Administration and Congress has the DoD Acquisition Workforce Growing to a “Total Force” of 180,000 Government and Contractor Personnel

4 Videos Audios DL Courses Webcasts Policies Lessons learned
(Informal) Acquisition Knowledge Management System (AKMS) (Formal) Learning Management Systems AKSS ACC BPCh Multimedia Atlas Blackboard AT&L knowledge repository –will merge JUN 09 into the Defense Acquisition Portal (DAP) (MOSS2007) Collaborative arm of the AKMS. Hosts acquisition related Communities of Practice. (Ecco 2.0) Repository of validated practices and lessons learned. (MOSS2007) Video and audio library. (Qumu) Repository , player of online courseware and continuous learning modules. Repository of classroom courseware. Classroom support and course facilitation tool. Guidance AAP Q&A Policies Webcasts Communities of Practice Videos Best Practices Lessons learned Templates Tools Guidebooks Examples Regulations Laws Handbooks Audios DL Courses CL Modules DL Course Lessons Classroom Materials DAU presently manages six major learning asset systems that offer up assets to the workforce and provide collaboration. The first two, ATLAS and Blackboard facilitate DoD’s formal certification training; and house our formal learning assets – courseware and online modules. Four other systems comprise the AT&L Knowledge Management System (AKMS), where informal assets are developed, contributed and managed. Users find formal and informal assets and cohorts/experts through Formal Learning Management and AKMS systems, Search, and ACQuipedia articles – at their point and time of need. Users find formal and informal assets and cohorts/experts through “Formal” Learning Management and “Informal” AKMS systems, Search, and ACQuipedia articles – at their point and time of need.

5 DAU KM Initiatives for 09 New Defense Acquisition Portal (DAP)
New “Faceted” Search Output (ACQuire) Leveraging Communities of Practice and Mass Collaboration Acquisition Encyclopedia (ACQuipedia) Performance and Learning Tools (PLTs) Linking all knowledge assets to ACQuipedia Articles DAU continues to expand the systems and learning assets in all areas of the AT&L Knowledge Management System, but the big initiatives this year focus on a new Defense Acquisition Portal (DAP), with a much improved search output; the launch of a wiki-like acquisition encylopedia, the ACQupedia, and leveraging DoD’s acquisition CoPs and the benefits of mass collaboration.

6 What’s in the future? Phase I (Launch 30 June, 2009) Converting to new MS Portal for local control of content Expanding knowledge on all elements of “Big A” to a Defense Acquisition Portal (DAP) Ownership by DoD/Industry Knowledge Providers Network Expand RSS “push” of new knowledge Build exportable “services” for user portals New Search Results Design Phase II Focus on customization “My DAP” Expand “Services” CAC sign-on and SSO to other portals DoD’s present Acquisition portal, the AKSS, is the central jumping off point for policy and other knowledge assets, including the Defense Acquisition Guidebook, the Integrated Acquisition Framework Chart and the Ask A Professor system. On 30 June this year we will launch the Defense Acquisition Portal, or DAP, which will evolve the AKSS to better cover all element of Big “A” acquisition, including Human Capital Initiatives.

7 This is the DAP’s home page with highlights by DoD’s leader, and major services supporting the entire workforce. Each acquisition major function has a “Gateway” that can be exported into a service, agency or personal portal.

8 This is the gateway for the Contracting community, which will be kept current by DAU’s senior faculty and contracting leadership across DoD.

9 This is the portal page for the three Big “A” systems related to JCIDS, PPBES, and the Defense Acquisition System.

10 This is the portal page focused on the workforce’s career needs and DoD’s Human Capital Initiatives

11 This Portal page makes it easy to find policy documents and top level training on new policy initiatives.

12 The Communities of Practice area provides a quick jump to cross DoD CoPs in the Acquisition Community Connection system as well as CoPs in Service and Agency portals.

13 The Education and Training area supports users needing formal training through DAU and other accredited institutions, and continuous learning options.

14 The Industry area is being built up to help our industry partners find what they need specifically to act as support contractors to the acquisition workforce; or primes and subcontractors developing and maintaining our weapons and support systems.

15 Finally the DAP provides a tab to the DAU re-engineered Home Page, which focuses on the specific DAU products and services available to the workforce,. The DAP and DAU’s Home Page provide the same set of functional “gateways” as common “services”.

16 Videos Audios DL Courses Webcasts Policies Lessons learned
“Informal” Acquisition Knowledge Management System (AKMS) “Formal” Learning Management Systems AKSS ACC BPCh Multimedia Atlas Blackboard AT&L knowledge repository –will merge JUN 09 into the Defense Acquisition Portal (DAP) (MOSS2007) Collaborative arm of the AKMS. Hosts acquisition related Communities of Practice. (Ecco 2.0) Repository of validated practices and lessons learned. (MOSS2007) Repository of validated practices and lessons learned. Video and audio library. (Qumu) Video and audio library. Repository , player of online courseware and continuous learning modules. Repository of classroom courseware. Classroom support and course facilitation tool. Guidance AAP Q&A Policies Webcasts Communities of Practice Videos Best Practices Lessons learned Templates Tools Guidebooks Examples Regulations Laws Handbooks Audios DL Courses CL Modules DL Course Lessons Classroom Materials As part of the DAP development we are expanding our present ACQuire search system to make it much easier for users to find exactly what they are looking for among the millions of knowledge assets available to them. Enterprise Search

17 The new results structure returns the best fit in the main window, and is tuned to provide the “Best Bet” as the Glossary link, or ACQuipedia article if available. The results also show the top results by different “types” of assets. One click provides all assets of a certain type into the main window for assessment and searching within results.

18 Videos Audios DL Courses Webcasts Policies Lessons learned
“Informal” Acquisition Knowledge Management System (AKMS) “Formal” Learning Management Systems AKSS ACC BPCh Multimedia Atlas Blackboard AT&L knowledge repository –will merge JUN 09 into the Defense Acquisition Portal (DAP) (MOSS2007) AT&L knowledge repository –will merge JUN 09 into the Defense Acquisition Portal (DAP) Collaborative arm of the AKMS. Hosts acquisition related Communities of Practice. (Ecco 2.0) Collaborative arm of the AKMS. Hosts acquisition related Communities of Practice. Repository of validated practices and lessons learned. (MOSS2007) Repository of validated practices and lessons learned. Video and audio library. (Qumu) Video and audio library. Repository , player of online courseware and continuous learning modules. Repository of classroom courseware. Classroom support and course facilitation tool. Guidance AAP Q&A Policies Webcasts Communities of Practice Videos Best Practices Lessons learned Templates Tools Guidebooks Examples Regulations Laws Handbooks Audios DL Courses CL Modules DL Course Lessons Classroom Materials To make it even easier for users to get to the exact asset they are looking for, we have just launched a new wiki like tool, inside the ACC, which we call the ACQuipedia. ACQuipedia articles provide easy access to the best of these assets thru an encyclopedia-like directory of acquisition topics.

19 Add ACC Front Page to set stage on using CoP tool
Add ACQuipedia Front Page when launched The ACQuipedia articles are developed in the same web 2.0 collaborative system used by our workforce communities of practice and special interest areas. Presently there are over 70,000 registered members and over 1,000,000 contributions in the ACC to draw from through ACQuipedia articles.

20 Add ACQuipedia Front Page here
The front end of the ACQuipedia provides a simple interface to get to articles of interest.

21 The Search feature provides options to the user for quick access to articles that are available in the library. In this example the user is looking for information on the subject of “Capabilities Development Document”

22 The CDD article provides a quick definition and an expanded general information/narrative section that can be improved upon by DAU faculty and the workforce in general. Different types of hand selected learning and support assets are grouped together including related articles. ACQuipedia articles are developed and maintained by DAU’s faculty, but can be improved by the entire workforce through recommended changes and postings.

23 And now 2 clicks to what the user needs
ACQuipedia Articles From web enabled documents and performance learning tools - topics are linked to ACQuipedia articles – articles grow through CoP activity - And now 2 clicks to what the user needs The real power of the ACQuipedia will come as we link to it from every web enabled document and tool, to provide the workforce with a “two click” capability to just the information bit or asset they’ve been looking for.

24 Summary and Conclusions
Developing New Systems and Tools Is Great, But Content Is Still King The Good News Is – Content Is Exploding But The Bad News Is – It’s Exploding This Is Our Biggest KM Issue But There’s Hopefully More Good News - Breadth, depth, currency, and accuracy of “content” can be maintained through mass collaboration of “trusted” users It’s Our Only Hope! To summarize and Conclude – Developing New Systems and Tools Is Great, But Content Is Still King The Good News Is – Content Is Exploding The Bad News Is – It’s Exploding But There’s More Good News - Breadth, depth, currency, and accuracy of “content” can be maintained through mass collaboration of “trusted” users. Actually, it’s our only hope to manage the amount of content available to the acquisiition workforce.


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