1. Hyland Software State of the Union – DataBank Kansas City UGM

2. Be a great for all of our company stakeholders
Determining the viability of an ECM vendor should center on two key factors: strategic growth and financial stability.
It is easy to promise a quick return on investment, but fewer companies commit equal focus to a long-term strategy, including enhancement of their product’s capabilities.
Viability of the vendor should also factor in financial stability.

3. Corporate Strategy at Hyland Software
Strategically Focused on Our Customers
Hyland Software’s corporate strategy is to focus on our customers first, and always.
Hyland’s corporate strategy is deliberate and thoughtful, keeping our company focused on what’s most important - our customers.
One of Hyland’s core values is, “Our customers are our partners.” We live that value by growing with our user organizations and providing new solutions to meet rapidly changing business needs.
Hyland was named a ‘Leader’ in world-renowned analyst firm Gartner’s Magic Quadrant for Enterprise Content Management in 2010 and A large part of that is due to our commitment to our customers.

5. Our GOAL is be the dominant independent company in the ECM market with the best portfolio of products, solutions, and services.

6. Exclusively focused on Enterprise Content Management
20 years experience
A recognized leader
Market share
Product innovation
Customer service

7. One of the world’s best-selling ECM software applications

8. OnBase Solution Framework
Capture
Process
Access
Integrate
Measure
Store

9. What’s New at Hyland Software?

10. Ed McQuiston – new VP of Global Sales
Key Personnel Changes
Bill Priemer – new CEO
Ed McQuiston – new VP of Global Sales
Bill Kavanaugh – new Director of US Channel

11. 11,400 Customers in 65 Countries

12. Leader
in the Gartner Magic Quadrant

13. 1,600 Employees Irvine, CA London, UK HQ: Westlake, Ohio Andover, MA
Lincoln, NE
Irvine, CA
Tokyo, Japan
Charlotte, NC
Tampa, FL
1,600 Employees
São Paulo, Brazil

14. A National Top Workplace
At #18, Hyland was the highest ranked among all tech companies.
The largest ever survey of US companies: polled over one million employees from 872 large firms.
Scores based on factors including leadership, corporate values, training and employee benefits.

15. About Hyland Software
2012 annual revenue
$238M

16. Diamond Support Partner
About Hyland Software
DataBank
Platinum Partner
Diamond Support Partner

17. Growth Strategies Focus on Industry Solutions Continuously Innovate
Extend our Global Reach
Expand our Partner Ecosystem
Acquire Complementary Companies
Deliver Exceptional Customer Care

18. Focus on
INDUSTRY SOLUTIONS

19. 4,300 customers 1,200 customers 500 customers 1,200 customers
Banks
Credit Unions
Investments
State
County
Local
Universities
Community Colleges
Hospitals
Home Health
Outpatient & Ambulatory
Manufacturers
Distributors
Retailers
Logistics
P&C
Life
Health
Reports
Check Imaging
Signature Cards
Loan Processing
Social Services
Finance & Administration
Courts & Justice
Public Works
Admissions
Enrollment
Transcripts
Financial Aid
Development
Administrative
Clinical
EMR Integration
HIM
Patient Financials
ERP Integration
Payables
Receivables
Contracts HR
New Business
Underwriting
Claims
Correspondence

20. Continuously
INNOVATE

21. 15% 11.5% Investment in Research and Development 30% more than the
(As a percentage of annual revenue)
30% more than the
industry average*
15%
Hyland reinvests 15 percent of its revenue annually into the research and development of OnBase. The ECM industry average R&D investment hovers just over 11 percent. As a percentage of annual revenue, we dedicate 30 percent more of our annual revenue into the R&D of our solution.
This investment creates higher quality products with ever evolving features and functionality.
But Hyland, it’s not just about innovating our product. Innovation is about helping you get the most from your technology investment every day while meeting the needs and wants of your users, now and in the future.
11.5%
Hyland Software
Industry Average
*Based on the FY2011 annual reports for EMC, IBM, OpenText, Microsoft and Oracle

22. Customer-Driven Development at Hyland Software
Functionality You Can Use
SINCE 2009
6,000
Hyland has used feedback from Community and many other mediums to make more than 6,000 customer-driven changes to OnBase since Our methodology works, and it keeps OnBase fresh with deep functionality specific to our users’ needs.
Customer-driven development means we do more than listen to our customers. It means we partner with them.
We evolve OnBase side-by-side with our customers to provide long-term value for their technology investment.
CUSTOMER DRIVEN ENHANCEMENTS

23. Research and Development at Hyland Software
Keeping Your Solution Viable
100% of R&D committed to OnBase
No outsourced development
One product tester for every developer
One hundred percent of our R&D investment goes to the enhancement of the OnBase suite of solutions.
While other ECM vendors split their R&D dollars among the many technology suites they support, Hyland is completely focused on and committed to its core product and the ECM market.
Hyland has evolved our ECM solution, OnBase, in-house for 20 years. We never outsource development.
Hyland has an almost 1:1 ratio of product developers and product testers. Not only do we research and develop new solutions, we are staffed to consistently put OnBase through rigorous quality assurance, thus increasing the integrity of our product.

24. COMING SOON…..
OnBase 13

25. Current Product Priorities
Enterprise Requirements
Usability
Mobility
Advanced Capture
Case Management

26. OnBase offers the broadest range of deployment and licensing options

27. OnBase Online: 8 Data Centers in 4 Continents
Cleveland, OH
Atlanta, GA
Andover, MA
Ashburn, VA
London
Amsterdam
Sydney
Tokyo, Japan

28. Extend our
GLOBAL
Reach

29. Why Go Global? Global leadership aspirations >50% of the market
Global Customers

30. Expand our
PARTNER
Ecosystem

31. 2009, 2010, & 2011 Best Channel Vendor & Best Channel Product
by Business Solutions magazine

32. ACQUIRE
Companies with complementary technologies and expertise

33. Enterprise Consulting Partners AnyDoc
Recent Acquisitions
SIRE Technologies
Enterprise Consulting Partners
AnyDoc

34. Deliver exceptional Customer
Care

35. Customer-driven software enhancements
Technical Support
Training
OnBase Community
Net Promoter Score

36. Community of OnBase Professionals at Hyland Software
Empowering a Community, One User at a Time
Nurturing our community of professionals doesn’t end there. Hyland also has users groups, called VOGUEs (Vertical OnBase Group of User Experts).
Each of the six industries we serve (healthcare, government, financial services, insurance, higher education and commercial) has a dedicated VOGUE with hundreds of active members.
The VOGUEs give users an opportunity to interact with OnBase users from their industry. They meet regularly to talk best practices as well as to discuss how OnBase can work better for their organizations.
The OnBase InVOGUE is comprised of over 464 members from 138 companies (and counting). The InVOGUE is a very active group that facilitates webinars bi-monthly to share information regarding both Insurance and OnBase related topics (and often – both). The InVOGUE collaborates on system enhancements that will benefit the Insurance User Community and submits those requests directly to the development teams at Hyland – resulting in enhanced visibility to these requests. Some of the items you will see today (such as foldering) are directly attributed to the InVOGUE.

37. Community of OnBase Professionals at Hyland Software
Empowering a Community, One User at a Time
The VOGUES are only one way (though a powerful one) to interact with the Hyland community. There is also, Community.
Our online users portal, called Community , is a powerful networking and conversation tool devoted exclusively to our Hyland family of customers, partners and employees.
We are fortunate to have active, engaged users. But it’s not by accident. We work every day to create more and better
communication channels to connect OnBase users and foster networking, helping customers learn from each other and driving real-time feedback directly to us.

38. September 15-20, Las Vegas, Nevada
OTTC 2013
September 15-20, Las Vegas, Nevada

39. OF ONBASE CUSTOMERS RENEW MAINTENANCE EACH YEAR
98%
OF ONBASE CUSTOMERS RENEW MAINTENANCE EACH YEAR

40. “Hyland's corporate commitment to its customers as well as its employees, make it one of the top companies in the industry, as well as the country.”
“I am really amazed at how quick OnBase is to expand it's services into other needed areas within our industry.”
“You have no idea how much the decision helped our company to automate our processes. Worth every penny.”
“Your software is the only one that has met all of my expectations and more.”

41. Questions?