1. Understanding Health Science Standards DIAGNOSTIC AND THERAPEUTIC SERVICE PATIENT CARE PROCESS PATIENT INTERVIEWS

2. What Are Diagnostic Services? Diagnostic Service Diagnostic Service professionals create a picture of the health status of patients at a single point in time.

3. What Are Therapeutic Services? Therapeutic Service Therapeutic Service professionals change the health status of the patient over a period of time.

4. PATIENT CARE PROCESS

5. Responsibilities of Diagnostic and Therapeutic Services: Patient Care Process Assessing the Patient Creating a Plan of Care for the Patient Based Upon the Assessment Implementing the Patient Plan of Care Evaluating the Patient Plan of Care

6. Assessing the Patient Health History and Patient Interview Physical Assessment (e.g. Vital Signs) Record all findings (all subjective and objective data)

7. Plan Patient Care Work within scope of practice for career area Determine if a request is appropriate for patient Include patient in plan of care Develop a plan to meet patient’s needs Assemble appropriate materials

8. Implement Patient Care Check physician’s order Verify patient identification Evaluate for contraindications Obtain patient’s consent Properly prepare patient Perform care in an orderly manner Perform procedure according to standards Use equipment as recommended by manufacturer Monitor patient’s condition throughout procedure Modify care as required for patient

9. Evaluate Patient Care Patient response to treatment and/or procedure Implementation of the procedure Function of equipment Personal performance Analysis of information gathered Revision of treatment plan based on information gathered ***Evaluation is a continual process***

10. PATIENT INTERVIEW

11. Patient Interview Completed on admission to a health care facility In-patient facility Outpatient facility Prepare for the patient: Room is neat Supplies are available Review the patient’s chart to anticipate patient needs

12. Parts of the Patient Interview Demographic Data Financial Information Privacy Information Release of Information Medical History

13. Demographic Data Patient’s full name Address Mailing address, if different Telephone number home work Date of birth Social security number Insurance information Emergency contact person

14. Privacy Information HIPPA - Privacy rule limiting the release of patient information Information given to patient must include: Statement of patient rights Facility’s practices related to privacy Where and how to file a complaint **Receipt of information must be signed by patient.**

15. Release of Information To request information from previous providers to obtain past medical records To allow sharing of information with family members at patient’s request

16. Medical/Health History Chief complaint/Reason for Seeking Care Present illness Past Medical history Family history Social history Review of systems

17. Medical/Health History: Chief Compliant “CC” A subjective statement made by a patient describing the most significant or serious symptoms or signs of illness or dysfunction that caused him or her to seek health care. EX) CC: “I have cough that has lasted several days” The chief compliant is always in quotes in the patient’s exact words

18. Present Illness An account obtained during the interview with the patient of the onset, duration, and character of the present illness, as well as of any acts or factors that aggravate or ameliorate the symptoms. The patient is asked what he or she considers to be the cause of the symptoms and whether a similar condition has occurred in the past. **OLDCART** O-Onset L-Location D-Duration C-Characteristics A-Aggravating Factors R-Relieving Factors T-Timing/Treatment

19. Present Illness: Pain Assessment ***PQRST*** P-Provokes Q-Quality (sharp, dull, stabbing) R-Radiates S-Severity (scale 0-10) T-Timing (start, how long it lasts)

20. Past Medical History Childhood Illnesses Accidents or Injuries Serious or Chronic Illness Hospitalizations Operations Obstetric History Immunizations Last Examination Date Allergies Current Medication

21. Family History Ask about the age and health or the age and cause of death of blood relatives, such as parents, grandparents, and siblings Specifically ask about family history of heart disease, high blood pressure, stroke, diabetes, blood disorders, cancer, sickle-cell anemia, arthritis, allergies, obesity, alcoholism, mental illness, seizure disorder, kidney disease and tuberculosis. Construct a family tree or genogram to show the information clearly and concisely

22. Social History Includes the following: Living arrangements Occupation Marital status Number of children Drug use (including tobacco, alcohol, other recreational drug use) Recent foreign travel Exposure to environmental pathogens through recreational activities Pets.

23. Review of Systems Purpose: To evaluate the past and present health state of each body system To double-check in case any significant data were omitted in the present illness section To evaluate health promotion practices **The order of the examination of body system questions are head-to-toe**

24. Review of Systems: General Weight loss or gain Fatigue Fever or chills Weakness Trouble sleeping

25. Review of Systems: Skin Rashes Lumps Itching Dryness Color Change Change in Hair or Nails

26. Review of Systems: HEENT Head: headache, head injury Eyes: Vision, Glasses or contact lenses, Last eye exam, Pain, Redness, Double vision, Blurred vision, Flashing lights, Glaucoma, Cataracts Ears: Decreased hearing, Tinnitus, Earache, Discharge Nose: Stuffiness, Discharge, Itching, Hay fever, Nosebleeds, Sinus pain Throat/Mouth: Condition of teeth, Bleeding gums, Dentures, Last dental exam, Sore tongue, Dry mouth, Sore throats, Hoarseness

27. Review of Systems: Neck Lumps Swollen glands Goiter (large thyroid) Pain Stiffness

28. Review of Systems: Breasts Lumps Pain Discharge Self breast exams Nursing a child

29. Review of Systems: Respiratory Cough Sputum color and amount Hemoptysis Dyspnea Wheezing Painful breathing Exposure to tuberculosis

30. Review of Systems: Cardiovascular Chest pain or tightness Palpitations Dyspnea Orthopnea Paroxysmal nocturnal dyspnea Edema

31. Review of Systems: Gastrointestinal Trouble swallowing Heartburn Loss of appetite Nausea Change in bowel habits Blood in stool Dark tarry stools Constipation Diarrhea Abdominal pain Jaundice

32. Review of Systems: Urinary Frequency of urination Nocturia Urgency Burning or pain Hematuria Infections Kidney stones Incontinence Hesitancy

33. Review of Systems: Genitals Male: Hernia Penile discharge Sores Testicular mass or pain Erectile dysfunction Condom use STDs Female: Periods Onset, length, frequency, duration Dysmenorrhea Pregnancies Vaginal discharge, itching or rashes STDs Birth Control

34. Review of Systems: Vascular Leg cramps Varicose veins Blood clots

35. Review of Systems: Musculoskeletal Muscle or joint pains Stiffness Gout Back pain Swelling of joints Timing of symptoms Trauma

36. Review of Systems: Neurologic Dizziness Lightheadedness Fainting Seizures Weakness, paralysis Numbness Tingling Tremor

37. Review of Systems: Endocrine Heat or cold intolerance Excessive sweating Polyuria Polydypsia Change in glove or shoe size

38. Review of Systems: Psychiatric Nervousness Depressed mood Memory loss Stress Disturbing thoughts