1. March 11, 2014 2:15 – 3:00 1

2. Agenda Introduction and Approach2:15 – 2:25 Research Admin. Assessment2:25 – 2:55 Questions2:55 – 3:00 2

3. Objectives Obtain the fundamentals to assess the current performance and efficiency of the research administration enterprise to enable future improvements Review and evaluate five key areas. Evaluate the current state against goals to determine opportunities for improvement Goal Approach 3

4. Research Administration Assessment 4

5. Optimal Research Operation 5

6. Key Elements 6

7. Organizational Structure 7

8. 8 Determine if the current organizational structure provides the necessary level of service to the research community Determine if the current organizational structure meets the evolving research needs and goals of the institution Weigh current model against other models. Modify structure to enable the office to provide greater support and achieve stretch goals People are the link to ensure the organizational structure, business processes, technology and metrics are in synch

9. 9 Individual Basis Operating Unit/Office Evaluation of Personnel

10. 10 Business Process

11. 11 Technology Identify current systems/tools, purpose and risks Short and long term needs Technology roadmap

12. 12 Source: Harvard University

13. 13 Performance Measurement

14. 14 Pre Award Average number of days to review and approve a proposal Average number of days to prepare and set-up subcontracts Number of hours/days to respond to a departmental or PI inquiry Number of people that met their professional development plan Customer service satisfaction survey and results Feedback vs. performance objectives Post Award Average number of days to set-up awards Monthly unbilled balance ($) Number of active awards past award end date (+90 days) Number of late financial reports Average accounts receivable balance ($) Average days outstanding for accounts receivable Number of hours/days to respond to departmental or PI inquiry Number of people that met their professional development plan Customer service satisfaction survey and results Feedback vs. performance objectives Academic Schools, Departments, or Centers Percentage of proposals submitted to Pre Award by deadline Number of accounts in overdraft Number of active awards past award end-date (+90 days) Number of departmental cost transfers % of effort forms completed in designated time frame Number of effort forms re-certified after initial certification Number of late financial reports Number of hours/days to respond to Central office inquires % of faculty and staff that met their training obligations Percentage of effort reports completed by PIs in designated time frame Performance Measurement

15. 15

16. Identification of strengths, weaknesses and gaps preventing efficiency Detailed review of weaknesses and gaps lead to realized results Develop and implement plan to reach results, which may: Improve service to faculty and other customers Strengthen performance on key financial metrics Increase process efficiency Reduce cost, and Mitigate compliance risk 16 Research Administration Assessment Outcomes

17. Thank you! Nate Haines (nhaines@huronconsultinggroup.com) Alison Sanders (asanders@sfsu.edu)nhaines@huronconsultinggroup.comasanders@sfsu.edu 17