1. Managing for Results Practices for Organizations STRATEGIC ALIGNMENT Continually Achieve Performance and Accountability MEASURE FOR RESULTS BUDGET FOR RESULTS MONITOR AND MANAGE RESULTS REPORT AND EVALUATE RESULTS PLAN SERVICES 1

2. Martha Marshall 2003 2 What is Managing for Results? A performance management system used to: zDetermine the most important results zEstablish and communicate direction zManage progress toward meeting goals zInvest resources strategically zUse performance information to continually improve performance and provide accountability for results

3. Martha Marshall 2003 3 Strategic Alignment – What Effective Organizations Do: zFocus on their mission zUnderstand their environment zDevelop strategic goals with outcome indicators zCraft strategies and realistic but challenging objectives to achieve goals zAlign strategic planning with policy setting zAlign systems to support goal achievement

4. Martha Marshall 2003 4 Service Planning – What Effective Organizations Do: zAlign services with organizational goals zPractice a planning process that helps managers and programs be more effective zEngage stakeholders effectively zHave service (program) level outcomes zHave clear, well articulated strategies and performance objectives (service levels) zAlign planning with budgeting

5. Martha Marshall 2003 5 Measure for Results – What Effective Organizations Do: zAlign measurement with the planning process--achieving desired outcomes zDevelop relevant measures that people care about zEnsure measures are feasible to report zUse a balanced set of measures zClearly communicate the benefit and value of the organization’s work with measures

6. Martha Marshall 2003 6 Monitor and Manage – What Effective Organizations Do: zPractice regular, timely data collection zIncorporate performance into contracts zRegularly monitor against targets, plans zContinuously analyze and interpret performance information zShare and use data constructively for improving performance

7. Martha Marshall 2003 7 Budgeting for Results – What Effective Organizations Do: zAlign budget investments with achieving strategic goals zLink resource requests to specific service levels and objectives zIncorporate clear performance targets zUse past and planned performance information to inform decision-making

8. Martha Marshall 2003 8 Evaluation and Reporting – What Effective Organizations Do: zReport actual performance vs. plans and targets zProvide verification of performance data zUse regular, reliable systems to track citizen and customer perceptions zAnalyze and explain performance information clearly zCompare performance with “good performers” zLearn from past performance to future performance and service plans

9. Martha Marshall 2003 9 The Benefits of MFR z Organization-wide focus on achieving visible, measurable goals and outcomes z Ongoing ability to measure progress z Ability to develop strategic partnerships z Align investment decisions with results z Have a tool for continuous improvement z Demonstrate success and accountability

10. Martha Marshall 2003 10 My Practice Supports Management for Results: zI help organizations become more effective in all facets of results management zHelp you understand opportunities and challenges facing your organization zWork in collaborative partnership with your staff zDevelop an approach you can sustain zUse my knowledge and experience to accelerate and ensure your success