1. What is BAM?

2. :Contents *Definition *Description *Goals and benefits *BAM Applications *BAM components

3. Business activity monitoring (BAM) is software that aids in monitoring of business activities, as those activities are implemented in computer systems. Definition

4. The term "business activity monitoring" was originally coined by analysts Gartner, Inc. and refers to the aggregation, analysis, and presentation of real-time information about activities inside organizations and involving customers and partners.Gartner, Inc A business activity can either be a business process that is orchestrated by business process management (BPM) software, or a business process that is a series of activities spanning multiple systems and applications Description

5. The goals of business activity monitoring are to provide real_ time information about the status and results of various operations, processes, and transactions. The main benefits of BAM are to enable an enterprise to make better informed business decisions, quickly address problem areas, and re- position organizations to take full advantage of emerging opportunities. Goals and benefits

6. Finance Customer portfolio management Programmatic trading Fraud detection Risk management Real-time marketing and promotions Automated loan and credit card application processing Patriot Act compliance Manufacturing Order management Product recalls Quality control and monitoring Sales forecasting and pipeline monitoring Just-in-time inventory monitoring and parts receivable Retail Single customer store Real-time inventory analysis Real-time marketing and promotions Product recalls Healthcare Real-time notification of patient status Medical alerting about area emergencies, disease outbreaks Claim processing and fraud detection Transportation Ticket pricing Aircraft performance monitoring Fraud detection Freight car tracking and routing Examples of BAM Applications

7. BAM consists of the following components independent from a specific BAM solution: *Business event A business event indicates the occurrence of an event that is important to an operation of a business activity. It is different from an IT event, which shows the occurrence of an event in the context of an IT resource. * Business activity A business activity provides services or functionality that is required to fulfill a specific business need. *Metric A metric is a measurement of a specific property element of a business activity that can be used to monitor business operations. * Key performance indicator KPIs are metrics that are used to measure the progress of an enterprise goal. KPIs have to be measurable as well as achievable and provide the possibility to aggregate measures over a set of instances

8. Business Process Management Web Services Integration Platform XML Parse XML Index/ XML Query XML Filters (Rules) MessagingSystems PackagedApps XML Cache XML Processing XMLTransformation RESOURCEINT. Files Databases MainframeLegacy WORKFLOW Portal

9. is an information technology research and advisory firm headquartered in Stamford, Connecticut. It was known as Gartner Group until 2001. [1] [1] Gartner is an information technology research and advisory company providing technology related insight. Research provided by Gartner is targeted at CIOs and senior IT leaders in industries that include government agencies, high-tech and telecom enterprises, professional services firms, and technology investors. Gartner clients include large corporations, government agencies, technology companies and the investment community. The company consists of Research, Executive Programs, Consulting and Events. Founded in 1979, Gartner has over 4,400 employees, including 1,200 in R&D. Gartner

10. Presented To: D.AHMAD SHRAYDEH Prepared by: Sujuod Zaid