1. 1 Anthony Perkins Director Business Systems – Insurance Services HSBC Technology & Services

2. 2 Who we are The HSBC Group is one of the largest banking and financial services organizations in the world, with well established businesses in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. Head officeHSBC Holdings plc is incorporated in England, with its head office in London. International brand The establishment in 1999 of HSBC as a uniform, international brand name ensured that the Group’s corporate symbol has become an increasingly familiar sight across the world. HSBC differentiates its brand from those of its competitors by describing the unique characteristics which distinguish HSBC, summarized by the words ‘The world’s local bank’. Assets US$1,502 billion, an increase of US$222 billion, or 17 per cent, since 31 December 2004 Profit (pre-tax)US$20.9666 billion, an increase of US$2.023 billion, or 11 per cent, over 2004. Capital strength Tier 1 capital ratio: 9.0% & Total capital ratio: 12.8% International reach Over 9,700 offices worldwide. Staff More than 260,000 employees in 77 countries and territories. Customers More than 110 million worldwide, with a total e-customer base of over 20 million. The HSBC Group

3. 3 SubsidiaryPrimary area of operation The Hongkong and Shanghai Banking Corporation Limited Hong Kong SAR, with an extensive network throughout Asia-Pacific. Hang Seng Bank LimitedHong Kong SAR HSBC Bank plcUnited Kingdom CCF S.A.France Household International, Inc.US HSBC Bank USA N.A.New York State in the US HSBC Bank Brasil S.A.- Banco MúltiploBrazil HSBC Private Banking Holdings (Suisse) S.A. Switzerland, Hong Kong SAR, Monaco, Luxembourg, United Kingdom, Singapore and the Channel Islands. Grupo Financiero HSBC, S.A. de C.V.Mexico HSBC’s largest and best-known subsidiaries

4. 4 HTS – HSBC Technology Services Centers of Excellence Domain Owners HSBC is a major user of advanced technology 20,000+ IT staff all over the world $3.8 billion USD annual technology spend in 2005 HSBC maintains its own private telecommunications network – one of the world’s largest – to deliver IT services to customers and staff globally HSBC’s web sites attracted more than 600 million visits in the first 6 months of 2005 e-Channel includes Internet, PC banking & Telephone Banking versus fixed and mobile phones HSBC Technology Facts

5. 5 Challenges in integrating a woven web of diverse architecturally different legacy/point systems use of “Group” systems R2 standards and reuse strategy control and standards over architectural diversification Global standards across diverse markets and products (e.g. HUB) wide array of compliance and regulatory rules cultural differences, e.g. Sharia Islamic law Focus on Global standards & Integration sometimes overshadows business needs Reuse strategy lowers development cost, hasten delivery times and facilitate global integration Global initiatives on common regulatory requirements, e.g. Basel II, Anti Money Laundering, Anti Terrorist, and SOX Technology Challenges/Opportunities of a Global Organization

6. 6 Globally, HSBC offers a wide array of Personal & Commercial Insurance Products: P&C Life Health Accident Income Protection Credit Education Travel Office Insurance Golfer’s Insurance Helper (Domestic Helper) Insurance Etc. Insurance in HSBC

7. 7 Bermuda, Cayman Islands, GuernseyCaptive Management GuernseyCaptive Insurance Australia, Brazil, Brunei, Canada, Czech Republic, Egypt, France, Hong Kong, Hungary, Indonesia, Malaysia, Malta, New Zealand, Pakistan, Panama, Philippines, Saudi Arabia, Sri Lanka, Switzerland, Thailand, Turkey, United Kingdom, United States, Vietnam Agency Argentina, Brazil, Hong Kong, Isle of Man, Mexico, United Kingdom Pensions Administration Middle East, United KingdomPensions/ Actuarial Consultancy Bermuda, Cyprus, Hong Kong, India, Korea, Middle East, Philippines, Singapore, Taiwan, United Kingdom Insurance Broking Hong KongMedical Insurance Underwriting Saudi Arabia, MalaysiaTakaful Guernsey, Ireland, United StatesNon-Life Re-insurance Underwriting Argentina, France, Hong Kong, Ireland, Macao, Mexico, Singapore, United Kingdom, United States Non-Life Underwriting Cayman Islands, Ireland, Singapore, United StatesLife Re-insurance Underwriting Argentina, Brazil, Canada, France, Hong Kong, Ireland, Malta, Mexico, Singapore, United Kingdom, United States Life Insurance Underwriting Countries and territoriesBusiness Type HSBC Group Insurance – Global Presence

8. 8 144,8515,11887,79951,934Policies Commercial 22,765,0514,693,14411,252,1141,771,9795,047,814Policies - Personal US$ m 1,681182334410755Attributable Profit 3,155Revenues 14,9651,0692,0813,3628,453Premiums TotalSouth AmericaNorth AmericaAsia PacificEurope In 2005, Insurance accounted for 11.15% of HSBC Group's Attributable Profit HSBC Group Insurance – Global Business

9. 9 Execute flawlessly on the cornerstone of our business Rebuild a sustainable business model around e- commerce, telesales Build a reinsurance business complementary to other HSBC customer groups Continuous improvement in everything we do – faster, better, cheaper Develop/enhance product solutions for all Bank customer groups Create a nationwide agency sales force offering a wide variety of insurance Insurance in HSBC, North American Strategy

10. 10 Bank Branches Personal Financial Services Commercial Banking Consumer Lending Credit Card Services Auto Finance Mortgage Services Securities Brokerage Private Banking Direct – Internet Retail Services Taxpayer Financial Services Agency Insurance in HSBC, North American Distribution Channels

11. 11 Varied customer segments – different affordability levels, different objectives/needs diversified insurance product basket for different customer segment/needs Relationship based selling across a wide spectrum of businesses - cross selling to all product lines customers Multi-channel desktop (underway) Optimization & cost efficiency of back office Global Data Warehouse to support customer demographics and propensity analytics (data driven approach to selling) Differentiated Customer experience IPortal initiative – componentization and reuse of common functionality Personalization through any channel Self service selling – KIOSK Carrier Integration Online applications for Life Insurance HTS (HSBC Technology Services) Challenges

12. 12 Leverage on 48 million Household customers Direct-to-consumer distribution channel Broad range of Life & Health insurance products Needs-based, consultative selling strategy Establish joint marketing partnership with a best in class, well recognized, trusted top manufacturer and national distributor HSBC card carrying agents HSBC branded product brochures Our Insurance Agency Distribution Strategy

13. 13 Comprehensive Agency Management System Support Life insurance Robust commission module Case Management CRM & Marketing functions Built-in Reporting functionality Architecture Shared environment model – quick implementation for a pilot Why E-Z Data

14. 14 Appointment Manager supporting appointment scheduling through self service KIOSK Robust Commission requirements to support different commission models from different business lines Smart Integrator to ease integration with other Bank Systems. EZ-Data, a potential component in the IPortal Varied EZ-Data implementation to support different lines of businesses Facilitate carrier integration Enforce compliance requirements HSBC and E-Z Data Implementation – Fast Forward

15. 15 Leverage on business partners: Similar culture Results-driven orientation Robust technology that fits your architecture E-Z Data and AIG, partners we feel positive about Summary

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