1. 2002 Salt Lake Olympics Team 2: Yusuf Akkoca Tom Bloom Karen Delton Shweta Hire Eric Johnson David Mahzonni Greg Roy

2. Given that they had no knowledge transfer from previous Olympics, how do you think they came up with tasks and time/resource estimates? Brought in a lot of experts with related experience Engaged sponsors and outside stakeholders with prior Olympic experience Hired at least one person with prior Olympic experience to work in each functional department Each functional department created their own plan, broken down into subtasks These plans were then rolled up into overall plan to assure the tasks and timelines fit together The overall plan was reviewed for interdependencies in regularly scheduled meetings (4 hours every Friday) Flattened the management hierarchy, which helped communication and allowed functional areas to develop solutions

3. How would you have done this? We would have taken similar steps as Salt Lake but also: Engaged our employees in prior Olympic planning (Won the contract in 1993) Invite individuals that will host next Olympics to participate in planning Documented lessons learned for the next Olympic Committee

4. Why did they switch to Venue Based planning from Function Based planning? Olympic games are dependent on venues, so they had to focus on venues to ensure the project would be successful They switched their focus from individual skills to executing the master plan They moved from the planning and training phase onto the execution phase Venues will have different risks, so to prepare risk mitigation strategies, they began focusing on the venues Each venue had a manager, so they switched from reporting to a functional manager to venue manager

5. Apprehensive Performer Norm Disillusioned learner Storming Peak Performers Perform Enthusiastic Beginners Form Low High Motivation High Team Dynamics Low Capability

6. Do a mock Table Top for any one incident from each Tier of Exhibit 9. Tier 1: Protests that disrupt operations - Proactive Mitigation Create plans with local law enforcement Create safe entry points for athletes and VIPs away from normal traffic Security rules that limit what can be brought into venues - Reactive Solution Have security forces available for discharging protesters

7. Do a mock Table Top for any one incident from each Tier of Exhibit 9. Tier 2: Significant Staff Shortfalls - Proactive Mitigation: Cross train Over staff volunteers Prepare communication plan between venues - Reactive Solution: Load balance with other venues

8. Do a mock Table Top for any one incident from each Tier of Exhibit 9. Tier 3: Abandoned Vehicle in Critical location - Proactive Mitigation Parking Barriers (design venue access) Security Patrols (increased security staffing) Traffic bypass options (re-route options) Tow-Trucks available on demand - Reactive Solution Inspection by Police/Security Forces Removal of vehicle

9. What is the most important lesson you can apply from this case in YOUR project (give a specific example from work)? Project success depends on all of the triple constraints: Time, Scope, & Resources CEO asked functional manager to create list of “must have” and “nice to have” features. He questioned the validity of the “must haves” Ensured the true “must haves” were delivered, and focused less on the “nice to haves”

10. Thank you! Team 2: Yusuf Akkoca Tom Bloom Karen Delton Shweta Hire Eric Johnson David Mahzonni Greg Roy