1. Habit 5 Seek FIRST to Understand, Then to Be Understood
You have TWO Ears
And one Mouth…
Hel-lo!

2. Before I can walk in another’s shoes, I must first remove my own.
What does the above quote mean?
Read p. 164
You can’t trust people who give you solutions before they understand what your needs are.
Do you know that we often do the same thing when we communicate?

3. “Listen, or thy tongue will make thee deaf
“Listen, or thy tongue will make thee deaf.” An American Indian Proverb
It’s our tendency to want to swoop out of the sky like Superman and solve everyone’s problems before we even understand what the problem really is. We simply don’t listen. The key to communication and having power and influence with people can be summed up in one sentence: Seek first to understand, then to be understood.

4. In other words… Listen first, talk second.
If you can learn this simple habit-to see things from another’s point of view before sharing your own- a whole new world of understanding will be opened up to you.

5. Why is habit 5 the key to communication?
The deepest need of the human heart is to be understood.
Everyone wants to be respected and valued for who they are.
People won’t expose their soft middles unless they feel genuine love and understanding.
Once they feel it, they will tell you more than you may want to hear.
Story page 165

6. “People don’t care how much you know until they know how much you care
Think of a situation when someone didn’t take the time to understand or listen to you. Were you open to what they had to say?
Share your stories:
Start Patch Adams: Watch and record the good and bad communication you witness.

7. You can show you care by simply taking time to listen without judging and without giving advice.
Why not give advice?

8. Please Listen
When I ask you to listen to me And you start giving me advice, You have not done what I asked. And you begin to tell me why I shouldn’t feel that way, You are trampling on my feelings. And you feel you have to do something To solve my problem, You have failed me, Strange as that may seem. Listen! All I ask is that you listen. Don’t talk or do…just hear me.

9. 5 Poor Listening Styles
To understand someone you must listen to them. The problem is that most of us don’t know HOW to listen.

10. It’s typical to use the five poor listening styles:
When people talk we seldom listen because we’re usually too busy preparing a response, judging, or filtering their words through our own paradigms.
Spacing out
Pretend listening
Selective listening
Word listening
Self-Centered listening

11. Spacing Out
You ignore someone who is talking because your mind is wandering off into another galaxy….or to the pretty girl seated in front of you, or the cute guy you just saw in the hall or………

12. Pretend Listening
You pretend to be listening by making insightful comments at key junctures, such as “yeah,” “uh-huh,” “cool,” “sounds great.”
The speaker usually gets the hint and will feel unimportant enough to be heard.

13. Selective listening
You pay attention only to the part of the conversation that interest you.

14. Word Listening
This occurs when we actually pay attention to what someone is saying, but we listen only to the words, not to the body language, the feelings, or the true meaning behind the words.

15. Self-centered listening
When we see everything from our own point of view. Instead of standing in another’s shoes, we want them to stand in ours.
“Oh, I know exactly how you feel.” Do you really????
When we listen from our point of view, we usually reply in one of three ways, all of which make the other person close up.

16. We JUDGE, we ADVISE, and we PROBE
Judging: If you are busy judging, you are not really listening. Example page 169
Advising: Give advise drawn from your own experience. Example page 170
Probing: Occurs when you try to dig up emotions before people are ready to share them. Example: page 170

17. GENUINE LISTENING
To be a genuine listener you will need to do three things differently.
First, listen with your eyes, heart, and ears.
Only 7% of communication is contained in words. The rest comes from body language (53%) and how we say words, or the tone and feeling reflected in our voice (40%).

18. Try this:
I didn’t say you had an attitude problem.
I didn’t say you had and attitude problem.

19. To hear what others are saying, you must listen to what they are not saying
Read page

20. Genuine Listening
Second, stand in their shoes: To become a genuine listener, you need to take off your shoes and stand in another’s.
In other words, “Until you walk a mile in another man’s moccasins you can’t imagine the smell.” Robert Byrne
You must try to see the world as they see it and try to feel as they feel.
Read page

21. Genuine Listening
Third, practice mirroring: Think like a mirror. A mirror doesn’t judge. It doesn’t give advice. It only reflects.
Mirroring is simply repeating back in your won words what the other person is saying and feeling.
Mimicking is when you repeat exactly what the other person is saying, like a parrot: page 173 and 174

22. Disclaimer
If you practice mirroring but don’t really desire to understand others, they will see through it and feel manipulated.
Mirroring is a skill, the tip of the iceberg.
Your attitude or desire to really understand another is the lurking mass of ice underneath the surface.

23. Mirroring Phrases “As I get it, you felt that…..” “So, as I see it…”
“I can see that you’re feeling…”
“So, what you’re saying is….”
*Note: There is a time and place for genuine listening. You’ll want to do it when you’re talking about an important or sensitive issue.

24. Genuine Listening in Action
The sister who needs a listening ear from her big brother: page 175 and 176

25. Communication with Parents
No matter how distant your parents may seem at times, life will go so much better if you can communicate.
If you want to improve your relationship with Mom or Dad (and shock the heck out of them in the process), try listening to them, just like you would a friend.
Have you stopped to consider that you perhaps you don’t understand them? P.177

26. If you take the time to understand & listen to your parents, two incredible things will happen.
First: You‘ll gain a greater respect for them.
Second: If you take time to understand and listen to your parents, you’ll get your way much more often.
How so? If they feel that you understand them, they’ll be much more willing to listen to you, they’ll be more flexible, and they’ll trust you more. Example p177

27. Start asking your parents questions
How was your day today?
Tell me what you like and don’t like about your job.
Is there anything I could do to help around the house today?
What would you like me to do for you today?
If you could have anything 3 wishes, what would you wish?

28. Make small deposits into their RBA
Figure out what they consider a deposit by jumping into their shoes. Think about it from their point of view, not yours.
A deposit to them might mean doing the dishes or garbage without being asked, or keeping a commitment to be home on time.

29. Then Seek to Be Understood
The second half of Habit 5 is as important as the first half but requires something different of us.
Seeking first to understand requires consideration, but seeking to be understood requires courage.

30. Unexpressed feelings…
Never die. They are buried alive and come forth later in uglier ways.
If you don’t share your feelings they will eat your heart out.
In the following story, notice how Kelli practiced both halves of the habit: p.178

31. Giving feedback… Is an important part of seeking to understood.
If done in the right way it can be a deposit in the RBA
Should you give feedback….
When someone’s fly is open?
When a close friend has bad breath?
Your date has a piece of food caught in his/her teeth?

32. If your RBA is high with someone, you can give feedback openly without hesitation.
Example: p179

33. Before giving feedback..
First: ask yourself “Will this feedback really help this person or am I doing it just to suit myself and fix them?”
If your motive for the feedback isn’t with their best interest at heart, then it’s probably not the time or place to do it.

34. Second: send “I” messages instead
of “you” messages.
Give feedback in first person.
Examples: “I’m concerned that you have a temper problem” or “I think you have been acting selfish lately.”
Instead of: “You have a terrible temper” or “You are so self-centered.”

35. Remember….
You have two ears and one mouth….
Use them accordingly.

36. Next up, find out how 1 plus 1 can sometimes equal 3.
COMING ATTRACTIONS
Next up, find out how 1 plus 1 can sometimes equal 3.