2. There is an underlying, hidden level of culture that is highly patterned – a set of unspoken, implicit rules of behavior and thought that controls everything we do. -Edward T. Hall

3. Intercultural Competence Mind-SetMind-SetHow we THINK about difference Heart-SetHow we FEEL about differenceHeart-Set Skill-SetHow we ACT around differenceSkill-Set

6. We only see what we are prepared to see. - Emerson

7. Intercultural Communication Model You Me Face to Face What’s Meant What’s Sent Assumptions Beliefs Values What’s Understood Assumptions Beliefs Values

8. EducationIncomeReligion Parental Status Marital Status Work ExperienceMilitary Experience Geographical Location AgeEthnicity Race Sexual Orientation Gender Physical Abilities Dimensions of Diversity

9. Seeing the Object and the Field (Masuda & Nisbett, 2001) Participants 41 American participants at the University of Michigan and 44 Japanese participants at Kyoto University, Japan.

10. Sense of Self Individualism............Collectivism “The squeaky wheel gets the grease.” U.S. “The nail that sticks up gets hit.” Japanese

11. Independent Sense of Self First Grade Reader: “See Dick run. See Dick play. See Dick run and play.” Focus is on individual action.

12. Interdependent Sense of Self First Grade Reader (Chinese) “Big brother takes care of little brother. Big brother loves little brother. Little brother loves big brother.” Focus is on relationship