1. SBO Information Session Safe Behaviour Observations Mullane Business Academy 25 Feb 2014

2. The purpose of this presentation. To provide an understanding for personnel to conduct Safe Behaviour Observations (SBOs) effectively across HL Mullane worksites

3. SBO – A Culture Changer  A Safe Behaviour Observation is about having people observe the specific behaviour of others within the working environment.  The process switches managers/supervisors on to the key safety behaviours they need to be looking out for.  The aim of an SBO is to educate and reinforce correct and safe behaviour.  The process should not be a ‘policing’ system.

4. Key Goals of SBOs  To positively reinforce safe behaviour.  To minimise or eliminate at-risk behaviour (that which increases the risk of injury and/or incident) by providing constructive feedback that is timely, certain and positive.  To make use of the information gathered to monitor and measure the effective implementation of our WHS system.  To facilitate the maturing of our safety culture from Reactive, through Dependent and Independent, to the ultimate goal of Interdependent.

5. Downloading iAuditor and Mullane SBO

6. Effective conduct of an SBO….  Prior to commencing the observation, inform the person or workgroup that an SBO will be conducted and seek their support.  Observe the work being done; and using the categories on the Mullane Smart (or paper) SBO form, record any safe and at-risk behaviour observed. Please tick all boxes.  Provide positive feedback and where at-risk behaviour is evident, discussion is encouraged for learnings from the Observation and any subsequent actions required. This is also to be recorded on the Smart (or paper) Form.

7. Starting an Audit

8. Filling out details before you start SBO(space)JobNo(space)yyyy(space)mm(space)dd

9. 7 main sections

10. Subsections

11. Uploading Photos

12. Other sections

13. Emailing report SBO(space)JobNo(space)yyyy(space)mm(space)dd

14. Additional information….  The observation sampling should be undertaken at random times throughout a week. The timing of each day's observation should be as unpredictable as possible, else all that might be achieved is that people behave safely only for that particular time period.  Many organisations only require people to observe one or twice a month. This means in the last week or so of the month numerous observations are turned in, most of which are focused on PPE. Research has shown the impact on Behavioral Safety is much much bigger if frequent observations are completed. the impact on Behavioral Safety is much bigger if frequent observations are completed.  For people to willingly engage in a behavioral safety system, it must be psychologically safe for them to do so. The best way of achieving this is for the observations to be anonymous so individuals cannot be identified.

15. Feedback ….  It is important to provide feedback on the behaviour observation results. The feedback reinforces the need for safe acts and lets people/departments know how well they are progressing. A good method for providing feedback is to graph the results and put them up on a common wall. Some examples follow….

16. Graph ~ Weekly SBO Statistics

17. Graph ~ Monthly Accumulative Statistics

18. Graph ~ SBO 4 Week Rolling Trend

19. SBO Performance Report  Observations can be a leading key performance indicator (KPI) measuring SBO occurrences with targets set for departments, managers or supervisors. The measure, expressed as a percentage, is : Observation Occurrences equals # of SBOs ÷ target # of SBOs. TARGET > 95% completed

20. Questions?