1. FACS 56 life management the communication process

2. nonverbal messages & culture culture—set of traditional beliefs & values that are shared in a given group can exist within a country, a business, or a family can be based upon age, occupations or income, sexual orientation, ethnic or racial heritage, or religious beliefs differences in people from two-parent families & single-parent families; those that are able bodied compared to those with disabilities

3. nonverbal messages & culture nonverbal communication can be communicated differently from culture to culture gestures—some use a lot; some are more reserved offensive gestures? facial expressions were thought to be universal—study with Japanese medical students proved this wrong

4. communication interference what are some common interferences in two-way communication? noise—tv, kids, loud music, etc… receiver’s emotional state—too tired, hungry, worried about something else prejudice lack of trust or rapport the sender needs to analyze the situation— eliminate barriers or postpone conversation

5. communication interference if people exchange messages in an environment of acceptance they feel valued—trust emerges with each positive interaction people are willing to risk more and more trust develops with more trust comes more openness, freedom and spontaneity within the relationship

6. effective communication each of us communicates in a particular way—take the time to identify strengths & weaknesses

7. effective communication some make sense of the world by seeing others by hearing some begin conversation with small talk others get right to the point some have more highly developed interpersonal skills— more sensitive to the meaning of the responses of others

8. effective communication differences in style are normal an awareness of styles helps us to identify successful communication strategies we should strive to be flexible and feel comfortable with different styles examples?

9. effective communication we also need to be aware of personal prejudices we all develop beliefs & attitudes in childhood that rationally we no longer accept, but they still affect our emotions and reactions BE ALERT to these feelings & learn to moderate them—then we can grow personally and improve our relationships

10. effective communication for effective communication we want an atmosphere that is open and trusting “I” statements vs. “you” statements You make me so angry! I feel so upset. “you” places blame “I” focuses on what the sender knows— personal feelings, motives & actions

11. 3-step assertion model being open about personal feelings & desires is part of good communication many people find this difficult—especially when dealing with issues they would rather avoid, ignore or deny examples include asking for help/a favor, or admitting a mistake

12. 3-step assertion model difficult situation examples: asking a housemate to help keep the house clean asking a guest at your party to stop drinking asking a boss to plan ahead better instead of operating in crisis mode can you think of any in your own life?

13. 3-step assertion model opportunities to use “I” statements and the 3-step assertion model: …I feel… …I want… …I vow… 1.begin by identifying situation using facts only 2.do not place blame or judge 3.just describe the situation 4.focus on the action or behavior, not the person

14. 3-step assertion model opportunities to use “I” statements and the 3-step assertion model: …I feel… …I want… …I vow… 1.begin by identifying situation using facts only, do not place blame or judge 2.just describe the situation—focus on the action or behavior, not the person 3.move into the assertion model

15. 3-step assertion model I feel… how you feel cannot be challenged by others—you are the authority informing others of your feelings can provide them with valuable feedback I want… people are not mind readers it is unfair to assume the know what you want or need your responsibility to tell them

16. 3-step assertion model I vow… a statement of what you want to do needs to be a plan independent of the other person needs to avoid threat or judgment— create trusting environment

17. 3-step assertion model EXAMPLE: The house is very dirty. The kitchen counters are covered in crumbs and dishes are piled high in the sink. Does not place blame or judge, focuses on the situation not the person, uses facts.

18. 3-step assertion model EXAMPLE: I really feel uncomfortable when the kitchen is dirty. I want the dishes to be rinsed off and put in the dishwasher after every meal. I am willing to do all of my own dishes, but not yours.

19. 3-step assertion model like any new habit, being assertive will feel uncomfortable at first people who have made being assertive a habit are easier to be around, less stressed, and happier

20. participation activity: practicing the assertion model pgs. 173-4 …Consider something small that has been irritating you. Imagine how you might normally handle that problem. Using the 3- step assertion model, write out the script of what you might say (figure 17-6) …Wait a day or two & re-read the script— make improvements where needed. …Use the script to assertively discuss the irritation with the other person involved …Write about your experience (figure 17-7) what were the results, your feelings, what you wish you had done differently