1. BEST results 2007 VIENNA City + surrounding areas Berlin, 1. + 2. Nov. 2007 BEST-Seminar 2007 Berlin

2. RESULTS Vienna City + surrounding areas TOP 3: (Partially/fully agree) Citizen satisfaction: 80% Security and Safety: 88% Loyalty: 81% Lowest 3: (Hardly/Don‘t agree at all) Comfort: 69% Information: 64% Value for money: 53% VOR Vienna City surrounding areas

3. BEST-Seminar 2007 Berlin RESULTS Vienna City / TOP 3 Security and Safety: 88% Special patrol in metro station „Karlsplatz“ (Help U-project) Video surveillance Public presence of mobile station patrols Social image: 87% General upward tendency in Austria, concerning pollution etc… Reinforced by marketing activities of the WL Citizen satisfaction: 83% All-in-all result, %-increase in every category of the survey 2006-2007: Modal Split: 1st time that the market share of PT has overtaken the share of cardrivers in Vienna (PT: 35%; MIT: 34%) Vienna City

4. BEST-Seminar 2007 Berlin RESULTS Vienna City / Lowest 3 Comfort: 69% High average age of our vehicles, customers „must“ wait longer for new vehicles 4% increase from 2006 to 2007 due to buying more low floor vehicles (trams, new underground vehicles) Information: 69% Still one of our lowest value 11% increase from 2006 to 2007 due to more info-sreens, more loudspeakers, mobile services with cellphones (in the future) Vienna City Value for money:58% It is still our duty to increase the cost consciousness of our customers

5. BEST-Seminar 2007 Berlin One final remark: It is interesting that our employees do not have such a good picture of the Wiener Linien as customers do. (employee survey 2007) THANK you for your attention!

6. BACK-UP BEST-Seminar 2007 Berlin

7. Modal Split in Vienna BEST-Seminar 2007 Berlin