1. Chapter Extension 1 Improving Your Collaboration Skills

2. Q1:Why learn collaboration skills? Q2:What is collaboration? Q3:What is an effective team? Q5:What characterizes productive conflict? Q4:What skills are important for effective collaboration? Q6:How can you improve your collaboration skills? Study Questions CE1-2 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

3. Collaboration is a key business skill in twenty-first century Distributed collaborative teams are becoming increasingly common Collaboration skills will help project teams become more productive, do better work, and waste less time Q1: Why Learn Collaboration Skills? CE 1-3 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

4. Collaboration occurs when two or more people work together to achieve a common goal, result, or work product Communicating, sharing information, sharing knowledge, combining skills, sharing time Cooperation is not collaboration Q2: What Is Collaboration? CE 1-4 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

5. One person produces something Others review and comment Make changes It takes time to create a collaborative team Importance of Feedback and Iteration Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Changes? Done Yes No CE 1-5

6. Communication skills, member abilities Availability of effective communication systems Key Elements of Communication Who made what changes? When? Why? Rights to create, edit, delete, and read-only content privileges may vary Content Management Ordering tasks, processes for handling rejected changes, dealing with exceptions Often not needed for one-time, ad hoc groups working on short-term project Workflow Control Critical Collaboration Drivers CE 1-6 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

7.  Accomplish goals and objectives that satisfy sponsors and clients  Over time, working together is easier and more effective  Members learn and feel fulfilled  “Leading Teams” survey “Leading Teams” survey Hackman’s three characteristics of team effectiveness Q3: What Is an Effective Team? CE 1-7 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

8. Given: Business world goals and objectives seldom clearly defined, no definite answer Therefore: Team must create common understanding of goals and objectives What Does Accomplishing Goals and Objectives Mean? CE 1-8 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

9. Learn each others’ strengths and how to best use them Learn weaknesses, hot buttons, and how to avoid or manage them Learn to give and receive critical feedback Come to respect and trust each other Improve the Ability for the Team to Work Together CE 1-9 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

10. Team work should foster personal learning and positive feelings Sense of belonging Develop new friendships Learning and Fulfillment CE 1-10 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

11. Team member behavior influenced by: Natural skills and abilities Childhood formative environment Previous team experiences Attitude (and skill) of team leader Nature of the work and its relationship to member interests and abilities Q4: What Skills Are Important for Effective Collaboration? CE 1-11 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

12. What Qualities, Attitudes, and Skills Help Make a Good Collaborator? CE 1-12 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Essential Characteristics Enthusiastic Says what they think, even if it’s unpopular Curious and Open-minded Highly Appreciated Responds promptlyEasy to work with Can engage in difficult discussionsDoes what commits to Good listenerEnthusiastic learner Good giving and receiving critical feedback Provides different perspective Will voice unpopular ideas

13. What Qualities, Attitudes, and Skills Help Make a Good Collaborator? (cont’d) CE 1-13 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Not Important Characteristics Well organizedOutgoing and social Similar personalitiesSomeone I already know Trust based from previous experience Reputation as experienced collaborator Experienced with collaborationSeasoned business experience Effective presentation skills

14. Identify differences in perspective and decide if differences consequential Understand rational people have different perspectives based on: Understanding task differently Having different experience Having different knowledge Empathetic thinking―strive to hear, learn, and adapt when appropriate Avoid personal attacks Agree on common set of criteria for evaluating and choosing alternatives Q5: What Characterizes Productive Conflict? CE 1-14 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

15. Show up and get involved Assess yourself Try new behaviors and watch what happens Remember Hackman’s three characteristics of team effectiveness Engage in productive conflict Ask for feedback and listen to it Practice and keep at it Q6: How Can You Improve Your Collaboration Skills? CE1-15 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

16. Active Review CE1-16 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Q1:Why learn collaboration skills? Q2:What is collaboration? Q3:What is an effective team? Q4:What skills are important for effective collaboration? Q5:What characterizes productive conflict? Q6:How can you improve your collaboration skills?

17. “All of the literature on team performance indicates that attacks on a team member’s personality, appearance, intelligence, or any other personal characteristic does irreparable harm to the team.” If, in a moment of frustration and anger, you tell someone that he or she is stupid, what can you do to repair the damage? What can your teammates do? Consider These Statements CE1-17 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

18. Suppose in that moment of anger and frustration you have the thought that the person with whom you are conversing is stupid. What can you do that will increase effectiveness of your team? Keep Hackman’s three criteria in mind as you answer. Explain this statement, “The easiest way to solve a problem is not to have it.” Consider These Statements (cont’d) CE1-18 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

19. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall