2. Introduction 1.4-1.7

3. Resume  Many different types  References both personal and professional –Teachers –Previous Employers –Church leaders –Neighbors –Friends  A GOOD RESUME MAKES AN IMPRESSION!  Attach a cover letter

4. http://www.crc.ufl.edu/Services/JobSearch/resumes/4examples.php

5. What’s in Your Portfolio  List of samples of skills and competencies  Examples of problems solved  Examples of teamwork, leadership and responsibility  Important experiences and explanations of what you learned  Certificates/Newsletters  Essays, reports and papers of which you’re proud of  Letters of recommendation/letters of thanks  Resume  Pictures

6. Job Application  Print clearly and carefully  Use correct grammar and punctuations  Organize your thoughts before you write  If you don’t understand something, leave it blank or write “please see me.” Write “n/a” if a question is “not applicable” to you.  For questions about money, write “open.”  Look at page 30 Exhibit I.16 for words commonly found on job application forms  ASK YOUR TEACHER FOR EXTRA CREDIT!

7. Job Interview  Make a good first impression –Well-groomed appearance –Have a positive attitude –Use good manners/etiquette –SMILE!  What do you bring to an interview? –Portfolio, including resume –Names, addresses, and phone numbers of three references –Birth certificate or valid passport; social security card; or proof that you can work in the United States. – Page 36-37 Has typical interview questions  Follow up with the interview with a thank- you note page 38-40

8. Working on the Job  Employee Manuals Include: –Employee Policies –Rules and Procedures –Employee Benefits –Other Topics  History and mission of organization  Training opportunities  Employee assistant program Page 44 Exhibit i.22

9. Moving On  Example of resignation letter page 45  Leave on good terms for references  Be polite when leaving a job, give a two week notice

10. Questions 1.4-1.7  For extra credit write your resume (ask Mrs. D for some examples and what I expect)  What is a cover letter and what should it say?  What is a portfolio and what should be contained in it.  What should you bring to your job interview?  What topic should employee manuals include?  What is a letter of resignation and what should be contained in it?

11. Working with People Chapter 8 Sections 8.1-8.3

12. Learning to Work Together  Diversity = Refers to the great variety of people and their backgrounds, experiences, opinions, religions, ages, talents and abilities. –Diverse Cuisine/Restaurants  Example an employee may suggest to his manager to include some Asian entrees on the menu to attract and keep customers that enjoy that type of food, while exposing others to a unique type of cuisine. –Classroom diversity –Prejudice/Stereotype (page 321) –Communicate Across Cultural Differences

13. Dealing w/People w/Different Cultural Backgrounds  Be aware that not everyone has the same behaviors you do  If you think you have offended someone, clarify and apologize.  See and treat people as individuals, rather than members of a particular group  WORK AS A TEAM!! –Teamwork encourages effective communication between coworkers and management. Page 321-323 Cultural differences/Working with a team

14. Interviewing and Orientation NNo matter what career you chooses, you will have to go through a formal interview. (Role- play) –M–Make sure you listen and make eye contact, to show your listening. BBE PREPARED!! KKnow which questions you can ask and which questions cannot be asked! AAll hiring questions must be fair to avoid charges of discrimination or a decision based on prejudice. AAlways ask a question and be interested. OOrientation = process of helping new employees learn about the establishment, introducing them to other employees, and explaining various procedures and policies. GENERAL INFORMATION –P–Programs vary depending on size and number of employees hired. Ask questions, ex. Sick and vacation days

15. Employers cannot ask about the following:  Race  Ethnic background  Country of origin  Former or maiden name  Parents’ names  Languages other than English(Unless a second language is a requirement of the job)  Prior arrests  Marital status  Children, plans to have children, or childcare arrangements  Any information about a spouse  Religion  Credit history or personal financial info.  Disabilities  Height,weight, hair color, or other questions about an applicant’s appearance

16. To Ask or Not Ask? - Weekend Availability- Lunch shifts available - Ethnic background- Maiden name - Reliable transportation to work- Parent's names - Languages spoken- Prior arrests - Overtime availability- Marital status - Country of origin- Religion - Credit history- Physical conditions that would - Race affect job performance - Honors received- Felony convictions - Children- Hair color Write on a piece of paper which you will turn in which question you can ask!!

17. Two Types of Questions  Closed Question = Can be answered with a simple yes or no or with a brief, factual statement. –Do you like working in the food service?  Open-ended Question = Encourage job applicants to talk about themselves, making them feel more comfortable and giving interviewer important information and valuable insight about the applicant. –What do you like about working in food service?

18. Training and Evaluation  An employee is only as good as the training the employee has received.  On-the-job-training = is appropriate for teaching skills that are easily demonstrated and practiced, such as preparing menu items, operating cash registers, and sanitizing utensils. –Allows employees to demonstrate skills and reinforce what they have been taught. Example preparing a menu item. –On the first day and employee should expect to see their first week’s schedule and a tour of the operation.  Group training = best method to use when there are large numbers of employees who need to learn a task. –Example of group training is using effective customer service techniques. Page 333-335

19. Why is Training Important?  Well-trained employees have the skills, knowledge and confidence to perform their jobs well.  Well-trained employees are motivated to stay on the job longer.  Well-trained employees have fewer safety- related, on-the-job accidents.  Training encourages employees to work together as a team.  Training allows managers to objectively evaluated employee progress through a training program.

20. Five key points of effective employee training BBoth the employee and trainer must be motivated. TTraining should be designed for the new employee and the task to be learned. All new employees do not learn at the same rate. NNew employees should be continually involved in the training by using hands-on practice and demonstration. RRealistic goals must be set so that the trainer and new employee know what is to be accomplished. FFeedback is essential to help the new employee remember each task. Positive results should always be emphasized, even when correcting the way an employee performs a task. Page 334 Exhibit 8.8

21. Employee Performance Evaluation Process SSimilar to a report card, lets the employee know where his/her strength and weakness lie. –M–Mistake made by employers in the evaluation process is focusing too much on their weaknesses. MMany companies promote or increase salary based on a good evaluation. HHelps the employee set goals. GGood way to end the evaluation is on a positive note “Now that you are trained properly we can look forward to your career progressing” Page 337 Example

22. Questions 8.1  Give three examples of situations or activities in which teamwork is essential.  Describe and give an example of the following words:  Stereotype  Diversity  Dialect  Prejudice  Culture

23. Questions 8.2  You are going on a job interview for the position of server. What are five questions you should be prepared to answer?  What is the difference between an open ended question and a close ended question.  “Are you available to work Wednesday evenings?” is an example of what type of question? (Past work experience, internal, closed or complex)

24. Questions 8.3  For each of the following situations, indicate which training method (on-the job, group, or role-play) is best and why. 1. You have been asked to train five of your classmates on how to change a flat tire on a car. 2. You need to train employees on how to sanitize cutting boards. 3. You are going to train 20 classmates on how to serve customers for a large student banquet.