1. Erdal Gezici 2009503035 Industrial Engineering Department, Dokuz Eylul University, Turkey 1

2. CONTENTS 1. WHAT IS QUALITY CERTIFICATION? 2. WHO ELSE IS CERTIFIED BY THIS STANDARD? 3. WHY ARE THEY CERTIFIED BY THIS STANDARD? 4. WHAT ARE THE STEPS OF CERTIFICATION? 5. HOW MUCH DOES CERTIFICATION COST? 6. OBJECTIVES OF QUALITY CERTIFICATION 2

3. 1.What is quality certification? 3

4. . A subjective term for which each person has his or her definition. In technical usage, quality can have several meanings: Quality is the characteristics of a product or service that bear on its ability to satisfy stated or implied needs. Quality is the characteristics of a product or service that bear on its ability to satisfy stated or implied needs. The other definition of quality is that a product or service free of deficiencies. The other definition of quality is that a product or service free of deficiencies. A quality certificate certifies the quality of goods A quality certificate certifies the quality of goods 4

5. 5

6. 2. WHO ELSE IS CERTIFIED BY THIS STANDARD? It is hard to find a type of enterprise that has not achieved ISO 9001 certification, and NCSI’s clients reflect this range with a huge variety of organisations across our five industry sectors. Food – (growers, processors, retailers, packers, wholesalers, etc) Manufacturing & Construction – (builders, infrastructure, factories, workshops,etc) 6

7. Services, Trades & Hospitality – (tradespeople, small business, transport, hotels, etc) Government, Health & Education – (councils, medical centres, schools and TAFE’s, government agencies, museums, etc) Utilities, Resources & Agriculture – Telcos, mines, forests, farms, water companies, power stations, etc 7

8. 8

9. 3. WHY ARE THEY CERTIFIED BY THIS STANDARD? Organizations seek certification for many different reasons: Contracts which the organization is pursuing may require certification to a particular standard as a tender condition. Certification can provide customers confidence in the services provided by the certified organisation and can therefore be used as a marketing tool. 9

10. 10 Sometimes, certification to a particular standard is a requirement for international trade. Many organisations believe that certification of their management system can help to increase sales, reduce staff turnover, improve morale and improve profitability.

11. 11 4.WHAT ARE THE STEPS OF CERTIFICATION International Organization for Standards (ISO) certification covers a number of different organizations, its types and aspects. Although there are a variety of ISO certifications, the basic families are ISO 9000, a standard for quality management and ISO 14000, a standard for environmental management systems. Although there are differences in the distinctive programs, basic steps for certification are very similar.

12. 12. Management Support. Process Identification. Quality Management System. ISO Based System Development. ISO System Implementation. System Management. Audit and Registration

13. 13 5.HOW MUCH DOES CERTIFICATION COST? The cost of obtaining certification varies, depending on the size and complexity of the organisation, its geographical location, and the number of standards to which the organisation wishes to be certified. To obtain a detailed quotation.

14. 14. Increased Efficiency. Increased Revenue. Employee Morale. International Recognition. Factual Approach to Decision Making. Improvement Processes. Supplier Relationships. Documentation. Consistency. Customer Satisfaction

15. 15 6. OBJECTIVES OF QUALITY CERTIFICATION. Get the Big Picture. Evaluate Your Quality System and Start The Implementation Project. Develop The Implementation Plan And Quality Goals. Create The Documentation Control Procedures. Create The Corrective and Preventive Actions System. Generate a Quality Manual. The Certification Audit. Continuous Improvement

16. 16. Start Training Employees and Maintaining Training Records. Inventory and Customer Fulfillment Documentation. Purchasing Control Documentation. Maintaining Nonconforming Materials. Design Control. Calibration And Maintenance Of Equipment. Detailed Work Instructions. Management Review. Internal Audit And Closure

17. 17

18. Deficiency:eksiklik, kusur Enterprise: kurum, kuruluş Client:müşteri Construction:inşaat Trade:ticaret Utility:kullanılabilirlik,fayda Tender:teklif 18

19. Tool:alet edevat,şekillendime Audit:denetim Registration: tescil, kayıt Satisfaction:tatmin, memnuniyet Consistency:tutarlılık Calibration:ayarlamak, kalibre etmek 19