1. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 1 Speaker Name 20PT Speaker Name Cisco Connected Government for Monetary Agencies— Business Overview

2. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 2 Agenda  Overview of Cisco ® Connected Government  Applying Cisco Connected Government to Monetary Agencies  How Do I Get There?  Customer Case Studies  Why Cisco?  Q and A

3. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 3 Overview of Cisco Connected Government

4. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 4 What Is a Connected Government?  All branches of government support the controlled flow of information.  Services reach citizens when they need them, where they need them, and in the way they need them.  Services reach more citizens with less cost.  Government is engaged with citizens.

5. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 5 Connected Government: Mapping Department Mission to IT Investment  Reference service architecture and corresponding roadmap  Roadmap transitions governments through a multiphase approach, synchronized with process change  Connected Government Assessment Tool to compare monetary agencies’ missions with IT capability

6. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 6 Current Trends Moving from paper-based to electronic transactions Achieving real-time service delivery and regulatory transparency  Markets in Financial Instruments Directive (MiFID)  Federal Information Security Act Multiple dispersed offices’ needs  Share data within the agency and with other agencies  Communicate and collaborate quickly and reliably  Fully and securely connect to public and private resources

7. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 7 Intra-agency/interagency collaboration  Enable interoperable communications to support citizen services, agency collaboration, and joint operations  Consolidate common government services to enhance operational efficiency Shared services Information sharing  Improve operational efficiency by providing equal interagency access to critical information  Foster sharing of physical resources and equipment across agencies to reduce costs Infrastructure sharing Agency Drivers for Change

8. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 8 Connected Government: Based on Three Key Tenets of an Intelligent Information Network Cisco Approach for Connected Government Providing resilience to maintain continuity and performance Adapting to changing needs of government programs Integrating network with applications and network components Connected Government

9. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 9 Infrastructure Management Adaptive Management Services Security Services Mobility Services Storage Services Voice & Collaboration Services Compute Services Identity Services Infrastructure Services Infrastructure Services Advanced Analytics and Decision Support Network Infrastructure Virtualization Interactive Services Layer Services Management Services Virtualization Application Delivery Application-Oriented Networking Addressing Government Challenges with a Service-Oriented Network Architecture Instant Messaging Unified Messaging Meeting Place IPCCIP Phone Video Delivery PLMCRMERP HCMProcurementSCM Middleware and Application Platforms Networked Infrastructure Layer Application Layer Collaboration Layer Intelligent Information Network Infrastructure Services Application Networking Services Data CenterBranchCampusTeleworker WAN/MAN Enterprise Edge ServerStorage Clients Enable secure, resilient information access across agency and partner locations Enable safe transport of radio, voice, and video communications Places in the Network Business Applications Collaboration Applications Enables seamless, secure cross-agency collaboration Enables seamless, secure cross-agency collaboration Enable identification of devices and users at every layer of network Enable secure user and device mobility for access to resources Enables agencywide network foundation for delivery of applications and services

10. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 10 Mission: Improve information exchange (contracts, services, assets/inventory, suppliers) Mission: Improve operations in the near term Mission: Offer shared services between agencies or reduce operating expenses by outsourcing Operational Effectiveness and Efficiency Business Value Intra-Organizational Focus Interorganizational Focus Interagency Services Sharing and Information Sharing Phased Value of Connected Government

11. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 11 Interagency Collaboration 23456 Security Services Voice Collaboration Services Security Services (VPN) Mobility Services Voice Collaboration Services (VPN) Security Services Identity Services Application Delivery Services Virtualization Application Protocol Optimization Interagency Infrastructure Sharing Interagency Services Sharing and Information Sharing Operational Effectiveness and Efficiency Business Value Intra-Agency Collaboration Intra-Agency Mobility (Interoperability) SONA Services for Connected Government

12. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 12 2 Interagency Collaboration 3456 30% drop in communication costs 1/10 cost of new locations 3 hours saved per field worker per day Government officers remain in the field instead of at HQ doing paperwork Citizen services designed around life events, not government organizations Communications annual savings of 80% for services delivery Improved continuity and interoperable communications Data storage costs reduced by 50% New business models and service offerings enabled Estimated savings of $5B in U.S. Federal Interagency Infrastructure Sharing Interagency Services Sharing and Information Sharing Operational Effectiveness and Efficiency Business Value Intra-Agency Collaboration Intra-Agency Mobility (Interoperability) Phased Value of SONA Services for Connected Government

13. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 13 Tax Office 2 Data Center Data-Center Systems (Voice, Video, Data) High-Availability Core Network Tax Office 2 HQMonetary Agency HQ Tax Office 1 Data Center Tax Office 1 Branch Remote Worker Tax Consultant Mobile Auditor Mobile Network Data-Center Systems (Voice, Video, Data) Site-to-Site VPN High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Remote- Access VPN Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access Connected Government: Reference Service Architecture

14. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 14 Applying Cisco Connected Government to Monetary Agencies

15. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 15 Increase productivity and efficiency  Meet real-time compliance requirements, reducing delays  Provide new integrated applications for agency employees  Eliminate administrative costs/overhead for citizens and agencies Monetary Agency Challenges Meet citizen demands in more meaningful, timely ways  Enhance citizen self-service capabilities  Decrease processing time by enabling real-time information exchange and collaboration across organizational boundaries  Offer unified information services for taxpayers  Extend physical network to bring services to people in remote areas and to those citizens who are unable to visit government offices during business hours Optimize asset utilization to avoid unnecessary costs  Consolidate infrastructure and eliminate overlap or duplication of underused services  Ensure that infrastructure investments are flexible and scalable to meet reorganization needs  Leverage legacy infrastructure and available resources

16. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 16 Source: John Goggin, CIO for New York State Department of Taxation and Finance  Streamlines revenue process flow Identify common best practices and functions Manage costs Establish feedback mechanism that reduces errors Refocus staff from back to front-office functions Select common practices/functions that can be shared across government agencies and the private sector  Improves service quality, relevance, and delivery to citizens Increase citizen satisfaction Increase take-up of entitlements by citizens Reduce the number of taxation appeals  Increases compliance Establish security and privacy policies and systems  Optimizes usage of assets Provide support for an aging workforce/population Leverage the largest resource pool available by enabling real-time collaboration with remote subject matter experts How Does Cisco Support Connected Government in Monetary Agencies? Lower operational expense Increased revenue More efficient government

17. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 17 Applying to Filing Takes One Month Example Scenario: Tax Preparation A woman goes online to electronically file her taxes. In filling out the form, she realizes she is unsure about how to answer a question. Since there is no option to have her question answered online, she calls the revenue-collecting agency and is put on hold for nearly an hour. A representative finally attends to her call, but does not have access to the appropriate resources and is unable to adequately answer her question. The taxpayer is forced to terminate her online form and instead submit her protest in the mail. A month later, she finally receives her answer and is instructed to file her taxes (and additional required paperwork) in the mail.

18. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 18 Applying to Filing in Less than One Hour What’s Possible: Tax Preparation in a Connected Government A woman goes online to electronically file her taxes. She is able to draw on her previous year’s tax return, which was prepared by an independent party. In filling out the form, she realizes she is unsure about how to answer a question. She clicks on the “live help” button and a chat window opens with a tax auditor. He is able to view her background information, enlist the support of external agency employees in real time, verify her charitable contributions, and answer her question on the spot. She successfully completes her online form and sets up a payment arrangement. Additionally, the tax auditor notes her trouble with the form’s question and realizes that many other citizens have also needed help in that same area. 6 He reports the problem, the question on the form is reworded, reducing the number of citizen inquiries—and saving all parties time and money.

19. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 19 Citizen Need Is Not Met Example Scenario: Cross-Agency Collaboration Erica is married to Tom. They have a six-year-old son and Erica has just given birth to a baby girl. Erica is giving up her job for six months to go on maternity leave. Tom has a job, but it is relatively low-income. The couple is worried about how they will survive financially. They try to contact various government departments, but find it difficult to get through on the phone. When they do get through, they have to give the same information repeatedly, and the advice they receive about their liabilities and entitlements is incomplete and confusing. Meanwhile, the government employees are frustrated since they must contend with outdated equipment (which lacks necessary functionality) and are unable to give comprehensive service.

20. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 20 Citizen Need Met Immediately What’s Possible: Cross-Agency Collaboration in Connected Government Erica and Tom return home from the hospital with their new baby. Soon afterward, both Tom and Erica receive a text message congratulating them on their new baby and informing them that they can either go online or telephone the contact center for further information about their new tax and benefit liabilities and entitlements. The couple chooses to go online. They type in their ID and password, and are presented with all of their new financial details (e.g., tax code, family allowance entitlement, and entitlement to salary top-up). The couple is pleased that their information is already in the system, but they decide that they would like to talk to someone in the contact center to inquire about what their liabilities and entitlement position would be if Erica did some occasional work. The person they reach on the call (in a virtual contact center, working from home) conferences in colleagues from relevant departments, so that Tom and Erica can receive all the advice they need and resolve their tax liabilities and entitlements online (including providing a digital signature).

21. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 21 How Do I Get There?

22. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 22 Cisco Connected Government Roadmap  Lays the groundwork for advanced citizen, government, and business services  Each phase improves an agency’s ability to share and manage real-time information Interagency focus Enables connectivity, communication, and collaboration between agencies Increases service effectiveness and efficiency Phases 3 to 6 Intra-agency focus Enhances agency’s ability to serve citizens wherever they are and whenever they need assistance Phases 1 to 3 12 Work from inside out

23. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 23 Data-Center Systems (Data) Mobile Network PSTNData Network Dedicated voice network cannot seamlessly deliver voice, video, and data to local force or support agencies “Siloed” Government LEVEL 1 One failure here could disable access to records and logistics systems DMZ Connectivity to data center is potential single point of failure Increased cost and complexity Remote radio communications not integrated into enterprise and cannot stream video or data Data Center Tax Office Monetary Agency Internet Lack of any-to-any voice, video, or data real-time communication Phase 1—“Siloed” Information and Communications Systems

24. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 24 High-Availability Core Network Mobile Network Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Consolidated data centers offers voice, video, and data anywhere to entire workforce on the network Converged Network: Seamless application integration, single network to manage and secure Common network carrying voice, video, and data information that can be securely accessed across the agency High Availability Network sustains operations through disruption. High-availability network sustains operations through disruptions QoS High- Availability Network Security Services Data Center Tax Office Monetary Agency Phase 2—Intra-Agency Collaboration Mobile force still cannot access data from remote sites; secure remote connectivity needed

25. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 25 Data Center Systems (Voice, Video, Data) Tax Consultant Mobile Auditor Mobile Network Voice, Video, Data/Resilient Branch Network Access Remote- Access VPN Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Security Services VPN Remote Access—Securely extends real-time voice, video, and data collaboration to information sharing to remote resources (including private sector) Mobile force becomes fully integrated into agency networking solution to publish and receive real- time enterprise data (inspections, contracts, etc.) Data Center Tax Office Monetary Agency Identity Services Mobility Services Phase 3—Integrated Remote Resources

26. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 26 Data-Center Systems (Voice, Video, Data) High-Availability Core Network Tax Office 2 HQ Tax Consultant Voice, Video, Data/Resilient Branch Network Access Remote- Access VPN Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access Interagency integrated into communications network supporting integrated voice, video, and data for seamless collaboration (public/private) Collaboration Services Mobile Auditor Data Center Tax Office 1 Monetary Agency Mobile Network Phase 4—Interagency Collaboration Network Infrastructure Services

27. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 27 Data-Center Systems (Voice, Video, Data) High-Availability Core Network Tax Consultant Mobile Network Data-Center Systems (Voice, Video, Data) Site-to-Site VPN High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Remote- Access VPN Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access Storage & Compute Virtualization Services Application Delivery Services Mobile Auditor Tax Office 1 Data Center Tax Office Monetary Agency Tax Office 2 Data Center Mobile Worker/Partner Tax Office 2 HQ Phase 5—Interagency Infrastructure Sharing Second agency data center IT infrastructure shared across agencies – improving resource utilization and accountability for tax dollars

28. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 28 Tax Office 2 Data Center Data-Center Systems (Voice, Video, Data) High-Availability Core Network Tax Office 2 HQMonetary Agency Tax Office 1 Data Center Tax Office 1 Remote Worker Tax Consultant Mobile Auditor Mobile Network Data-Center Systems (Voice, Video, Data) Site-to-Site VPN High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Remote- Access VPN Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access Network Virtualization Application Protocol Optimization Services Phase 6—Interagency Information Sharing and Shared Services

29. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 29 How Cisco Helps Your Agency Become a Connected Government  Cisco ® solutions demonstrate how to apply previous success in a connected government through Assessment tools to create Connected Government Roadmap Reference architectures that represent Cisco best practices developed from real-world deployments  Cisco and partner services that coordinate government processes to coincide with technical capabilities Align incentives, policy, performance management, rewards, and funding to encourage services sharing

30. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 30 Customer Case Studies

31. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 31 London Stock Exchange Challenge  Identify high-performance system to accommodate significant increase in trading volume  Expedite and enhance delivery of pricing information to the London market  Improve international competitive positioning Solution  IP infrastructure for internal network plus separate Cisco-based network that supports more than 100 servers that comprise London Stock Exchange’s Infolect system—all based on the Cisco Service-Oriented Network Architecture (SONA) Benefits  Increased speed of information delivery—out-delivers any exchange worldwide  Reduced message delivery time—from 30 seconds to 2 milliseconds  Improved confidence in order execution  Reduced cost of ownership—double-digit percentage

32. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 32 “The Cisco infrastructure enables the London Stock Exchange to develop, test, and deploy new software logic much faster and more cost-effectively.” Robin Paine Chief Technology Officer, London Stock Exchange

33. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 33 Belgian Ministry of Finance Challenge  Reduce number of locations from 500 to 150  Identify flexible technology that would support simplified, easy moves, reorganizations, add-ons, and changes Solution  Centralized high-availability integrated voice-video-data infrastructure  IP telephony scalable to 21500 phones across 150 locations  Cisco Unity ® unified messaging and other integrated voice-data applications Benefits  Heightened productivity for employees and constituents  User mobility, flexible organizational structuring  Increased access for constituents  Reduced operating expenses, centralized service management

34. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 34 North Rhine-Westphalia Finance Authority Challenge  Upgrade existing PBX system comprised of disparate elements and service partners  Decrease operational costs and efforts  Create a flexible infrastructure to support transformation  Enhance service delivery to users with consistent interface Solution  Simplified software-based telephone system, centrally managed and supported, which will scale to meet needs of 30000 users across administration’s 145 locations  WAN infrastructure  Integrated data-voice-video network Benefits  Decreased calling costs  Decreased operational costs  Centralized call record accounting  Worker mobility  Greater operational flexibility

35. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 35 izn in Lower Saxony, Germany The Challenge  Increase data-storage facilities  Decrease operating costs and standardize operations  Use IP-based technologies within SAN environment to offer more cost-effective services The Solution  Cisco ® Business-Ready Data Center deployed across two separate data centers  Data center is accessible via iznNet The Benefits  Reduced overhead costs  Optimized network availability  IP-based protocols allow lower-cost service options

36. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 36 Austrian Federal Data Center The Challenge  Implement electronic filing system The Solution  Cisco ® Catalyst ® 6500 Series switches  Cisco Catalyst 3550 Series switch and Cisco 7200 Series core router  Cisco VPN 3000 Series concentrators  Cisco PIX ® 525 security appliances  Dual Cisco 7200 Series routers linked to data center The Benefits  Secure, high-performance network improves efficiency by 10 to 15 percent  99.7-percent network availability helps move agency toward paperless system

37. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 37 “Cisco has performed very well, particularly in areas of critical importance to the project, such as the design and implementation of the metropolitan-area network, the data center, and redundancy, as well as firewalls and content switching.” Herr Kurt Fleck Project Leader of ELAK

38. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 38 Use the Connected Government Assessment Tool to discover how your network can work best for you Compare department mission and strategy with IT capabilities Baseline current IT capabilities Define IT capabilities and mission objectives gap Develop phased IT roadmap Coordinate process and policy change with IT investment plan The Road Forward

39. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 39 Why Cisco?

40. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 40 Setting Cisco Apart from the Rest Unmatched technical expertise Unrivaled partnerships Industry-leading, interoperable, standards-based solutions Enabler of responsive environment that outpaces changing demands Cisco ® Capital finance programs

41. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 41 Cisco Connected Government—A Networking Approach Built to Last Customized design based on proven best practices Modular network deployment based on integrated components Optimal performance Continuously expanding functionality Easily scalable architecture

42. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 42 Government Leasing  Single monthly payment  Single financing contract  Ease of administration  Bundled products and services  Below commercial-market rates  Cost-effective, comprehensive solution

43. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 43 Government Leasing Products  Lease to Ownership Plan (LTOP) Installment Purchase Plan—uses capital funds Purchase title passes upon final payment  Lease with Option to Own (LWOO) Operating lease with option to own—lease payments with fixed purchase option buyout, or fair market value  Uses O&M funds annually End-of-term options—return, renew, buyout, upgrade Technology refresh upgrade before/at end of term

44. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 44 Contact Us Today  For more information about Cisco ® Connected Government or to schedule an assessment, call your Cisco representative or reseller today.  You can also visit us online at: http://www.cisco.com/go/partnerlocator/555 http://www.cisco.com/go/partnerlocator/555

45. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 45 Q and A

46. © 2007 Cisco Systems, Inc. All rights reserved.Cisco PublicPresentation_ID 46