1. Presentation is the intellectual property of Landon K. Pirius Online Advising, Career Services, Tutoring, and Personal Counseling Services Presenter: Landon K. Pirius Director of Enrollment Services/Registrar Inver Hills Community College

2. Presentation is the intellectual property of Landon K. Pirius Introduction Developed from multiple perspectives UofM student Former online university employee MnOnline Peer Reviewer MSU, Mankato Distance Learning Taskforce Member Proponent of technology Not institution specific

3. Presentation is the intellectual property of Landon K. Pirius Presentation Layout Broad discussion of four subject areas Includes web links Includes: Academic advising Career advising Tutoring Personal Counseling

4. Presentation is the intellectual property of Landon K. Pirius Why Am I Here? Why are you here? Your boss told you to be here I’ve got nothing better to do today I am genuinely concerned about providing the best advising, counseling, and tutoring services to my students

5. Presentation is the intellectual property of Landon K. Pirius Understanding Your Students Institutions must understand who their students are in order to provide appropriate services. Digital Native vs. Digital Immigrants Traditional vs. Non-Traditional Students Generations X, Y, and Z vs. Baby Boomers and the Silent Generation

6. Presentation is the intellectual property of Landon K. Pirius Digital Native vs. Digital Immigrant Use of computers, the Internet, and advanced technology According to the Pew Internet and American Life Project (2005), “The number of teenagers using the internet has grown 24% in the past four years and 87% of those between the ages of 12 and 17 are online. Compared to four years ago, teens’ use of the internet has intensified and broadened as they log on more often and do more things when they are online. Among other things, there has been significant growth over the past four years in the number of teens who play games on the internet, get news, shop online, and get health information.”

7. Presentation is the intellectual property of Landon K. Pirius Traditional vs. Non-Traditional Traditional students (18-24) are becoming non-traditional Non-traditional students can be defined as: Over 25 Mid-career Ethnically diverse Having families Possessing less free time More non-traditional students are seeking an education that fits their needs and their schedules versus having to adapt to the institution’s needs or schedules

8. Presentation is the intellectual property of Landon K. Pirius Generation X, Y, and soon Z Need attractive, hip, and well-designed websites Email is essential form of communication Internet is about choice: it is what they want, when they want it Interaction is essential How will we handle a generation taught by computers and artificial intelligence?

9. Presentation is the intellectual property of Landon K. Pirius The New Environment The student population is more mixed now than ever before. Digital natives mix with digital immigrants Generations X and Y mingle with baby boomers and their parents Traditional students coexist with non- traditional students What does this mean for institutions?

10. Presentation is the intellectual property of Landon K. Pirius What Does this Mean for You? A single approach to administering services is no longer viable or appropriate Increased demand for accessible services. Increasing competition from other institutions, particularly online institutions.

11. Presentation is the intellectual property of Landon K. Pirius Keep In Mind Always keep the student in mind Our obligation.

12. Presentation is the intellectual property of Landon K. Pirius Question Break #1 I will answer questions for approximately 5 minutes I will answer questions during breaks throughout the presentation and at the end of the presentation.

13. Presentation is the intellectual property of Landon K. Pirius Online Advising Online office hours Staff pictures and biographies Online advising materials Online concierge http://www.waldenu.edu/c/Services/Univ ersityServices_2899.htm

14. Presentation is the intellectual property of Landon K. Pirius Online Advising Cont. Interactive online catalog http://www.stthomas.edu/undergrad uatecollege/catalog/ http://www.waldenu.edu/c/Students/ CurrentStudents_3444.htm Interactive course syllabi http://www.bucks.edu/catalog/syllabi.htm l

15. Presentation is the intellectual property of Landon K. Pirius Online Advising Cont. Interactive degree audits DARS or the equivalent Use 'Advisor ID' of darsweb Use 'PIN' of darsweb Use student id of 0000001 http://www.dars.muohio.edu:8082/darsweba dv35demo/servlet/LoginServlet Course applicability systems CAS or the equivalent http://mn.transfer.org:8080/cas/index.jsp

16. Presentation is the intellectual property of Landon K. Pirius Online Advising Cont. Means of communication Beneficial for those without a dedicated phone line Discussion boards Virtual chat rooms Instant messaging Web-based conferencing VoIP RightNow Interactive calendar http://www.cpcc.edu/ican/live/

17. Presentation is the intellectual property of Landon K. Pirius Online Advising Cont. Good online advising sites http://www.ncsu.edu/advising_central/ http://www.le.ac.uk/slc/ http://www.mc.maricopa.edu/services/st udent_services/online/advising.html http://www.tees.ac.uk/asktees.cfm

18. Presentation is the intellectual property of Landon K. Pirius Online Advising Cont. Other sites to visit: http://admn.sfcc.edu/~counseling/index. htm http://web.mala.bc.ca/advising/index.htm http://www2.stockton.edu/advising

19. Presentation is the intellectual property of Landon K. Pirius Question Break #2 I will answer questions for approximately 5 minutes

20. Presentation is the intellectual property of Landon K. Pirius Career Services Means of communication Online office hours Opportunities to talk one-on-one Instant messaging Discussion boards Listservs

21. Presentation is the intellectual property of Landon K. Pirius Career Services Cont. Professional assistance Self-assessment tools Professional development tools Cover letter/resume and interview help Career resource guides and information

22. Presentation is the intellectual property of Landon K. Pirius Career Services Cont. Putting students in contact Internship and job postings Student employment applications online Networking Community Corporate Alumni

23. Presentation is the intellectual property of Landon K. Pirius Comprehensive career services websites: http://www.careers.ox.ac.uk/ http://www.ocs.fas.harvard.edu/ http://www.mnsu.edu/cdc/

24. Presentation is the intellectual property of Landon K. Pirius Career Services Cont. Other sites to visit: http://www.lcc.edu/ces http://web.princeton.edu/sites/career/ind ex.html http://www.career.arizona.edu/index.asp x

25. Presentation is the intellectual property of Landon K. Pirius Tutoring Providing support that is accessible Descriptions of services available Hours of operations Tutoring via email, phone, virtual chat Synchronous online support http://www.smarthinking.com http://depts.inverhills.edu/TutoringCenter/ Asynchronous/self-help online support http://www.howtostudy.org/resources.php

26. Presentation is the intellectual property of Landon K. Pirius Tutoring Cont. Writing Center Online submission of work Editing and formatting Tips and tools http://weber.edu/TutoringServices/d efault.html http://www.waldenu.edu/acad- rsrcs/writing-center/index.html

27. Presentation is the intellectual property of Landon K. Pirius Tutoring Cont. Language Support English as a second language Other foreign languages http://www.langcent.manchester.ac. uk/learningresources/

28. Presentation is the intellectual property of Landon K. Pirius Tutoring Cont. Other sites to visit: http://cwl.oregonstate.edu/twc.html http://www.tutoring.arizona.edu/ser vices.htm

29. Presentation is the intellectual property of Landon K. Pirius Question Break #3 I will answer questions for approximately 5 minutes

30. Presentation is the intellectual property of Landon K. Pirius Personal Counseling E-counseling appointments with secure virtual chat Financial Mental health Physical health Self-help and FAQs materials Counselor pictures and bios Confidentiality Outside referrals Crisis helpline

31. Presentation is the intellectual property of Landon K. Pirius Personal Counseling Cont. Student Mental Health Advisor http://www.northampton.ac.uk/prospectiv e_lifeatucn_postcards_suicide.php Good comprehensive sites http://www.stthomas.edu/personalcouns eling/ http://www.bloomfield.edu/counselor/ http://www.studentlife.villanova.edu/coun selingcenter/

32. Presentation is the intellectual property of Landon K. Pirius Personal Counseling Cont. Other sites to visit: http://www.an.cc.mn.us/academicadvisin g/personal_counseling.cfm http://www.howardcc.edu/counseling/ http://admn.sfcc.edu/~counseling/person.htm

33. Presentation is the intellectual property of Landon K. Pirius Are Your Services Accessible? Who is using your services? Who is NOT using your services and why? Americans with Disabilities Act (ADA) ADA compliant website http://www.w3.org/TR/WAI-WEBCONTENT/ http://bobby.watchfire.com/bobby/html/en/ind ex.jsp

34. Presentation is the intellectual property of Landon K. Pirius Commonly Asked Questions How do we get started? Involve stakeholders (students, staff, faculty, community) Analyze current services available Analyze student needs Prioritize services Begin implementation

35. Presentation is the intellectual property of Landon K. Pirius Commonly Asked Questions Cont. What resources are needed? Time Technology infrastructure Staff How affordable is it to offer both on- campus and online services? All services should be accessible to all students Can be expensive to maintain Phase in services

36. Presentation is the intellectual property of Landon K. Pirius Resources Western Cooperative for Educational Telecommunications (WCET) http://www.wcet.info/ http://www.wcet.info/resources/publi cations/guide/guide.htm Center for Transforming Student Services http://www.centss.org Other web sources as listed throughout the presentation

37. Presentation is the intellectual property of Landon K. Pirius Questions? The remainder of the time will be spent answering questions. Any remaining questions will be answered within a week of the presentation.

38. Presentation is the intellectual property of Landon K. Pirius Presenter Information Landon K. Pirius Director of Enrollment Services/Registrar Inver Hills Community College lpirius@inverhills.edu