1. “Thank you for agreeing to fill out our evaluation survey”
Interviewing
“Thank you for agreeing to fill out our evaluation survey”

2. Interviewing We will cover: The role of the interviewer
Interviewer Characteristics
Conducting the interview
Record data

3. Role of the Interviewer
Introduce participants to the task
Make participants comfortable with
You
The setting
The task
Orient participants
You are independent of Sunday Friends
This is an evaluation that can help to improve things
Ask whether they have any questions
Give Directions Emphasizing
We want their honest opinion
There are no right or wrong answers
They may skip any question that is too difficult

4. Role of the Interviewer
Assist participant in filling out questionnaire
Read questions
Fill in answers
Clarify terms when needed
Take and properly store the questionnaire
Provide Tickets

5. Interviewing We will cover: The role of the interviewer
Interviewer Characteristics
Conducting the interview
Record data

6. Interviewer Characteristics
Good interviewer skills:
Makes folks comfortable
Appears comfortable him or herself
Appears professional (including attire)
Articulate questioner, speaks clearly
Attentive listener, appear interested
Is friendly and polite
Sensitive, empathetic, reflective (but not insertive)
Can motivate

7. Interviewer Characteristics
Characteristics that can create bias
Gender
Age
Religion
Race
Native language
Social class
Education level
Behavior
Mannerisms
Appearance
Voice
Try to reflect common ground with participant

8. Interviewing We will cover: The role of the interviewer
Interviewer Characteristics
Conducting the interview
Record data

9. Conducting the Interview
The prime directive: Avoid creating bias (making answers different from the truth)
Read questions as worded
Make sure that answers fit response choices
Make sure that “check one” or “check all” are adhered to

10. Conducting the Interview
Ensure that questions are applicable to the respondent—skip them if they are not
Skip questions when respondent cannot remember or is disinterested in remembering facts
Do not rush respondents

11. Conducting the Interview
Ask questions from a distance that is close, but not intimate
Keep participant motivated
The research is important
You are interested in their answers
Prevent “researcher demand” or allowing participants to think they could please you with particular answers

12. Conducting the Interview
Respondents must understand the questions the same way.
Define words consistently
Use inflection in ways that denotes the same meanings for each person
(You will receive definitions to familiarize yourself with)

13. Conducting the Interview
Respondents must understand the questions the same way.
Provide neutral explanations
Example:
Question: How would you rate your child’s school –excellent, very good, good, fair, or poor?
Answer: Well, it depends on what you mean: My child is in the second grade, I like her teacher but I really don’t think they are doing very much with math and reading. On the other hand, she is happy, she likes recess and playing.
Interviewer: That is a very legitimate point. The question does not suggest that you focus on any one thing. In this case, you should take into account whatever it is that you think the question implies and give me the answer that is closest to what you think.

14. Conducting the Interview
Respondents must understand the questions the same way.
Provide neutral explanations
Example:
Question: What do you think is the biggest problem our government faces?
Answer: The state or the federal government?
Interviewer: That is a good point. I don’t think that this has been specified so please answer the question how you think is the best way.
Question: Has your child been an inpatient at CHB in the past month?
Answer: What do you mean by inpatient?
1: Interviewer: By inpatient we mean a patient that stayed at least one night at the hospital before going home.
2: Interviewer: Whatever it means to you.

15. Conducting the Interview
Respondents must understand the questions the same way.
Provide neutral explanations
Example:
Use feedback phrases such:
I see.
Uhuh.
Thanks.
Thank you.

16. Conducting the Interview
Ideal Settings for interviews-adapt to our circumstances as best as possible.
privacy
no distractions, easy to hear
comfortable
nonthreatening
easily accessible for respondents
prevent telephone and visitor interruptions
seating arrangement should encourage interaction and engagement

17. Interviewing We will cover: The role of the interviewer
Interviewer Characteristics
Conducting the interview
Record data

18. Record Data Write numbers or mark answers clearly Write clearly
Pay attention to “check all” or “check one”
Clearly mark skipped items as missing-data entry persons should not be left to guess