1. VERIFIED RESPONSE TO ALARM CALLS THE FREMONT POLICE DEPARTMENT STRATEGIES FOR SUCCESSFUL IMPLEMENTATION OF VERIFIED RESPONSE

2. Presentation by: Chief Craig T. Steckler Fremont Police Department

3. THE DEFINITION OF INSANITY IS DOING THE SAME THING OVER AND OVER AGAIN AND EXPECTING DIFFERENT RESULTS. Albert Einstein

4. 1. DEFINE YOUR REASON 2. POLITICAL/CITY MANAGER SUPPORT 3. GET YOUR DATA AND CONFIRM 4. NOTIFY THE PRESS EARLY 5. MEET WITH INDUSTRY GIVE THEM AS SHORT A NOTICE AS POSSIBLE 6. NOTIFY COMMUNITY AT SAME TIME OF MEETING WITH INDUSTRY 7. AVOID, IF POSSIBLE, COMMUNITY MEETINGS 8. STRATEGIES OF ALARM COMPANIES (DELAY AND DECEIT) 9. RESPOND TO EVERY TELEPHONE, LETTER, AND EMAIL. KEEP THE MESSAGE ON TRACK. 10. PRIVATE SECURITY GUARD TRAINING 11. RESOURCES

5. DEFINE YOUR REASONS

6. DEFINE YOUR REASON 1. IN FREMONT IT WAS A MATTER OF STAFFING. 2. WE HAVE 189 AUTHORIZED POSITIONS FOR A COMMUNITY OF 211,000 CITIZENS AND 100 SQUARE MILES TO LAND. 3. YOU HAVE BEEN PROVIDED A COPY OF OUR STAFF REPORT TO THE CITY MANAGER WHICH OUTLINES OUR ISSUES. 4. ONLY CALL THAT A DISPATCHER CANNOT SCREEN SINCE IT COMES USUALLY FROM A MONITORING COMPANY

7. GET YOUR POLITICAL SUPPORT LINED UP

8. CITY MANAGER & POLITICAL SUPPORT 1. (ONLY ON THE JOB ONE MONTH) MET WITH CITY MANAGER AND ADVISED HIM/HER OF PLAN. 2. MET WITH EACH COUNCIL MEMBER AND PROVIDED COPY OF REPORT. 3. WITH ME NOW, YOU HAVE TO STAY WITH ME OR YOU BECOME THE FOCUS OF ANGER AND HOSTILITY. 4. SEND ALL COMPLAINTS TO ME TO RESPOND TO. 5. TRY TO KEEP OFF AGENDA, DELAY ALARM ORDINANCE REVISION. 6. INDUSTRY WANTS THE ITEM ON AGENDA FOR PUBLIC AIRING. THE FREMONT P.D. MESSAGE TO THE ALARM INDUSTRY… THE FREMONT P.D. MESSAGE TO THE ALARM INDUSTRY…

10. GET YOUR DATA AND CONFIRM ALL OF IT

11. 1.FREMONT HAD 7,000 ALARM CALLS 2.6,934 WERE FALSE 3.66 CALLS LED TO SOME TYPE OF REPORT 4.27 WERE ACTUAL BURGLARIES 5.CITY AND SCHOOL DISTRICT BIGGEST OFFENDERS (NOT EXEMPT) 6.CAD RUNS, NUMBER OF FALSE ALARMS BY LOCATION, AND BY COMPANY.

12. NOTIFY LOCAL PRESS EARLY, USE THEM AS AN ALLY

13. 1.NOTIFY THE PRESS EARLY 2. IF YOU HAVE GOOD RELATIONS EXPLAIN REASONS AND SEEK SUPPORT.

14. MEET WITH ALARM INDUSTRY GIVE THEM A SHORT A TIME AS POSSIBLE TO IMPLEMENT

15. 1.MEET WITH ALARM COMPANY OFFICIALS. a.March 2004 meeting re: daytime commercial alarms. b.June 2004 Meeting re: fining the alarm companies. c.January 2005 meeting going to V/R. 2.USE LOCAL ASSOCIATION. 3.DO LETTERS TO COMMUNITY AND MAIL SAME DAY AS MEETING. 4.GIVE THEM NO MORE THAN 60 DAYS NOTICE. 5.IF NECESSARY TELL THEM FOR 90 DAYS YOUR AGENCY WILL RESPOND TO NIGHT TIME COMMERCIAL ALARMS. 6.ALL CONTRACTS WILL BECOME NULL AND VOID THE DAY YOU DO THIS.

16. NOTIFY COMMUNITY AVOID COMMUNITY MEETINGS IF POSSIBLE

17. 1.AVOID COMMUNITY MEETINGS AT ALL COSTS. 2.GOES AGAINST THE PHILOSOPHY OF COMMUNITY POLICING.

18. ALARM INDUSTRY STRATEGIES

19. 1. ONLY STRATEGY THEY HAVE IS TO GET PUBLIC AGAINST THE IDEA (DECEIT) AND; 2. HAVE COMMUNITY MEETINGS TO SOLVE PROBLEMS TOGETHER (DELAY).

20. WHAT EXACTLY IS A S.O.B.? Question:What is a son-of-a-bitch, exactly? Quite often we ourselves hard to answer questions, like “What is a son-of-a-bitch?” The only true thing is that a picture is worth a thousand words. In the photo the guy on the right is a member of a bomb squad in the middle of deactivating an explosive device. The guy behind him, well he’s a son-of-a bitch.

22. ALARM INDUSTRY STRATEGIES (CONTINUED…) 3.RON WALTERS, SIAC (Security Industry Alarm Coalition hired gun) a. We only need 180 days b. We only need more community meetings c. We will work this out together 4.BEST THEY CAN COME UP WITH IS CHARLOTTE-MECKLENBURG AT 45% REDUCTION AFTER 8 YEARS 5.TWO CALL VERIFICATION 6.THIRD PARTY ADMINISTRATORS 7.INSURANCE RATES WILL INCREASE 8.CRIME WILL RUN RAMPANT

23. RESPOND TO EVERY E-MAIL, LETTER AND PHONE CALL

24. 1. RESPOND TO EVERY E-MAIL, LETTER AND PHONE CALL TO TAKE PRESSURE OFF THE COUNCIL 2. RESPOND TO ALL REPORTERS AND NEWS CREWS 3. KEEP THE MESSAGE ON TRACK A.NOT SAVING MONEY BUT SAVING TIME FOR OFFICERS TO DO REAL POLICE WORK

25. PRIVATE SECURITY GUARD TRAINING

26. 1. C ONDUCT SURVEY OF SECURITY GUARD SERVICE COMPANIES (SAMPLE ENCLOSED) 2. O FFER TRAINING FOR SECURITY GUARD SERVICES 3. S ECURITY GUARD TRAINING OUTLINE

27. RESOURCES 1.FALSE ALARM REDUCTION ASSOCIATION http://www.faraonline.org/http://www.faraonline.org/ (click on resolutions and positions then click on false alarm strategies white paper) http://www.faraonline.org/ 2.CENTRAL STATION ALARM ASSOC. http://www.csaaul.org/CSAAFalseAlarmsPaper.htmhttp://www.csaaul.org/CSAAFalseAlarmsPaper.htm (Paper on False Alarms) http://www.csaaul.org/CSAAFalseAlarmsPaper.htm 3.NATIONAL BURGLARY/FIRE ALARM ASSOCIATION http://www.alarm.org http://www.alarm.org Main Page http://www.alarm.org/pdf/codeofethics.pdf (Code of Ethics) http://www.alarm.org/pdf/codeofethics.pdf http://www.alarm.org http://www.alarm.org/pdf/codeofethics.pdf 4.CALIFORNIA ALARM ASSOCIATION http://www.CAAONLINE.org/ http://www.CAAONLINE.org/http://www.CAAONLINE.org/ 5.NATIONAL BURGLAR/FIRE ALARM ASSOCIATION http://www.alarm.org/pdf/MuniciaplMonitoringApproved.pdfhttp://www.alarm.org/pdf/MuniciaplMonitoringApproved.pdf. http://www.alarm.org/pdf/MuniciaplMonitoringApproved.pdf

28. 6. SECURITY INDUSTRY ALARM COALITION http://www.siacinc.org/documents/verified%20response%20 Q&A%20Final.doc http://www.siacinc.org/documents/verified%20response%20 Q&A%20Final.doc http://www.siacinc.org/documents/verified%20response%20 Q&A%20Final.doc a. Verified Response Q&A (In Fremont over 3,000 different alarm locations responded to so the 90% - 10% rule or 80%-20% rule does not apply). b. National Burglar/Fire Alarm Association position paper on Public Safety response to alarm notifications. c. National Burglar/Fire Alarm Association position paper on alarm ordinances requiring fines to be levied to alarm companies. 7. TEMPLE TIMES PUBLIC-PRIVATE PARTNERSHIPS MAY EASE BURDEN OF FALSE ALARMS http://www.temple.edu/temple times/2-3-05/alarms. html http://www.temple.edu/temple

29. 8. LEE JONES, USED TO BE IN THE ALARM INDUSTRY AND NOT WELL LIKED BY THEM NOW. 949-361-3300 leessg@att.net leessg@att.net a.Selective citizen privileges b.Alarm user or monitoring company? c.Enhanced telephone verification aka 2-call verification. d.Trojan horse considerations… Public sector false alarm management. e.Transparent threads to “VR” resistance. f.Homeland Security jeopardized by false alarms. g.Source of all false alarms…Alarm user or monitoring company.

30. 9. FREMONT PD PROCEDURAL DIRECTIVE “VERIFIED RESPONSE TO ALARM CALLS”. 10. THE ALARM INDUSTRY WILL SAY…A LITTLE HISTORY FROM IACP ON FALSE ALARM PROBLEMS. 11. ALARM COMPANIES RESPONSE TO VERIFIED RESPONSE TO CITIZENS OF FREMONT. 12. SAMPLE ALARM CONTRACT. 13. LETTERS FROM INSURANCE COMPANIES. 14. E-MAIL FROM HERMAN GOLDSTEIN. 15. USE IACP WEBSITE TO SEARCH FOR INFORMATION ON FALSE ALARMS. www.theiacp.org www.theiacp.org