1. EHMA, Brussels, March 2007 Europe It’s a single 112 in 27 Member States Gary Machado (EENA)

2. EHMA, Brussels, March 2007 1-1-2 history 1991 – Council Decision 91/396/CEE Common market, free movement of people, therefore access to emergency services through a single number 112 all over the EU....1999 – Creation of EENA: promote knowledge and efficient use of the 112 by gathering al the actors involved (industry, emergency services and civil society)...2007, 16 years after: reasons of a non-harmonized 112 – 112 TOP DOWN decision VS 911 BOTTOM UP decision – 2 componants (Telecommunications & Civil Protection), 2 different competences (European and national) – no proactive policy on this issue from the Commission side, only some MS’s(Finland, Sweden, Netherlands, Portugal, Luxemburg, Danemark and then the last MS’s joining the EU + Spain, Belgium) – no horizontal approach to deal with the “emergency telecommunications” issue

3. EHMA, Brussels, March 2007 Citizen 1-1-21-1-2 Authorities Alarm, TV Radio, sirens Grouped sms Specific networks Emergency telecommunications Authorities

4. EHMA, Brussels, March 2007 Figures CGALIES, 80-100 million Emergency calls 40 million from gsm 3,5 million bad caller location information  loss of time 2,5 without caller location information  no help sent 5 000 more lives and 5 000 000 000€ could be saved every year in EU DECO en 2003…in Portugal 1000 calls to the 112 evaluated –15% Spanish and Portuguese –20% French –29% English Never get help at all Between 15% et 30% of emergency calls are not handled appropriately or not at all What about 2/3 of Europeans who do not even know that 112 is available???

5. EHMA, Brussels, March 2007 Emergency telecommunications Citizen – Authorities, no standards Authorities – Authorities, no standards Authorities – Citizen, no standards –In 2002, Directive 22/2002 Universal Service (article 26) –Consolidation, caller localisation (recommendation) and information of the population on the existence and use of the 112 –> EENA decides to lobby the MS’s on “emergency telecommunications issue” –> complaints against MS’s for not transposing the article 26 on Dir 2002/22 (EC annonces in March 2007 European Court of Justice for 7 MS’s) –> complaint against the EC for mal administration on the 112 issue (condemned by European Ombudsman) –> petition to the European Parliament (becomes a political priority in February 2007)

6. EHMA, Brussels, March 2007 Objectives of the lobby Setting up quality criteria on the whole 112 chain  Knowledge (2/3 Europeans do not know about the 112)  Launch a call (available handset ppb and telecom network)  Answering and handling the calls (multilingualism, caller location, call taker’s education, interoperability of the systems between prof. Users)  Maximum intervention time

7. EHMA, Brussels, March 2007 …after two successful high-level conferences Major event in partnership with the first edition for GOVSEC Europe –Exhibition area (commercial - GOVSEC) –Conférences (lobby - EENA) “European Security & Safety Summit” Under the patronage of the EC (Commissioner Stavros Dimas) In collaboration with NENA, E9-1-1 Institute, ETSI Objectives Technical feasability Added value of all the applications on the 112 chain Return of experience on specific projects with prof. users and industry Funding opportunities Evaluation of social and financial impacts with the enhancement of emergency management (regulation) Conclusions expressed by MEP’s European Security and Safety Summit, Brussels, 6th & 7th June 2007

8. EHMA, Brussels, March 2007 Measuring socio-economic impacts of intervention delays in emergencies (SEIDE) EENA about to start a European project with the objectives: – to assess the current socio-economic impacts of intervention delays – to evaluate the social, human and financial benefits from a proper implementation of the regulation, also through the use of ICT More information: info@eena.orginfo@eena.org

9. EHMA, Brussels, March 2007 Challenge was To put the “emergency telecommunications” issue into the political agenda Objective will be To play a support role to the MEP’s who committed to this issue by setting up a global agency for emergency telecommunications Tomorrow

10. EHMA, Brussels, March 2007 Thank you very much for your attention! Please have a look at: www.112petition.eu & Promote the initiative!