1. Website Design for Older Users Peter Lancellotti Seniors Helping Seniors West L.A. Nonmedical Home Care Services & USC Davis School of Gerontology Center for Digital Aging

4. NIA & NIH Recommendations On Website Design for Older Users

5. Functionality White background and black type 12 – 14 point fonts with text enlargers Break information into short sections Allow space around clickable targets Provide videos to see & hear your message Minimize scrolling Minimize the use of jargon & technical terms Single mouse clicks www.nia.nih.gov/healthinformationwww.nia.nih.gov/healthinformation (revised March 2009)

6. Who’s Looking? Caregivers Geriatric Care Managers Occupational Therapists Physical Therapists Social Workers Elder care advocates Older Adults in need of care

9. Public Policy & Aging Report, 2014, 24, 18–20 doi: 10.1093/ppar/prt004 Dana Ellis, BA, ∗ and Joseph F. Coughlin, PhD Advance Access publication December 17, 2013 Just When We Need It Most: Trust, Technology, and Navigating Old Age This growing role for technology coincides with a decrease in people’s trust in others just when we may need it most. “Trust: You know it when you have it and perhaps even more so when you don’t.” “Technology has improved our efficiency in transactions and finding information; however, it has decreased our contact with people who are empathic toward us.”

13. Consumer Websites Banking industry Social Networks Shopping Online “Dr. Google” Usability - important in every technology that involves user interactions... critical when systems are used by older adults.

20. Thank You! Peter Lancellotti (310) 283-8598 (213) 821-5390 petershs@seniorcarewestla.com plancell@usc.edu petershs@seniorcarewestla.complancell@usc.edu