1. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt YOUR ATTITUDE and PERSONALITY Chapter 1

2. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt “We sometimes from dreams pick up some hint worth improving by reflection.” Thomas Jefferson

3. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt OBJECTIVES Define and describe personality and attitude and their influence in the workplace Identify individual personality traits and values State the difference between self-esteem and self-image Identify and develop a strategy to deal with past negative experiences Define locus of control Identify your primary and secondary learning styles Create a personal handbook

4. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt ALL ABOUT YOU “Mirror words” describe the foundation of how you view yourself and others, and how you perform at work Personality and attitude dictate how one responds to conflict, crisis, and other typical workplace situations.

5. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt ALL ABOUT YOU Human Relations: interactions with and through people Get along with your colleagues Positive workplace interactions will result in workplace productivity

6. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt ALL ABOUT YOU Experiences and influences outside of work affect one’s professional behavior In order to understand workplace relationships, you must first understand yourself

7. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt PERSONALITY AND VALUES Personality: stable traits that assist in explaining and predicting behavior –Experiences shape your values Values: ideas that are important to you as an individual –Values are only good or bad based upon your personal experiences and influences

8. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt ATTITUDES Attitude: a strong belief toward people, things, and situations –A group’s performance impacts an organization’s performance Since you cannot avoid others, be aware of the impact other individuals have on your life

9. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TALK IT OUT What cartoon character best reflects you?

10. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt SELF-ESTEEM, SELF-IMAGE, AND PROJECTION Self-esteem: your perception of yourself Self-image: your belief of how others view you Projection: the way you feel about yourself and your environment is reflected in how you treat others

11. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt DEALING WITH NEGATIVE “BAGGAGE” Past experiences heavily impact your personality, values, and self-esteem –Confront your past –Practice forgiveness –Move forward Keep in mind that it is sometimes a painful process to reach your goal of becoming the best individual you can beKeep in mind that it is sometimes a painful process to reach your goal of becoming the best individual you can be

12. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt LOCUS OF CONTROL Locus of control: identifies who you believe controls your future Take responsibility for your actions, and do your best You cannot totally control the environment and the future

13. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt LEARNING STYLES Learning Style: the method of how you best take in information and/or learn new ideas –Visual learner—learns best by seeing –Auditory learner—learns best by hearing –Tactile/kinesthetic learner—learns best by feeling, touching, and holding

14. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt YOUR PERSONAL HANDBOOK Personality and attitude affect your performance both personally and professionally Use this text as a handbook to guide you in both personal and career plans Begin developing a positive attitude and believe in yourself and your abilities