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Royal Aeronautical Society : Using QAS to capture accurate contact details Presented by: Andrew Little Date: 25 th May 2007
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QAS and The Royal Aeronautical Society “Using QAS within our membership department and online membership portal ensures we capture accurate data. Without QuickAddress Pro, we’d be fighting a losing battle against our competitors”
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Who are we? An international membership-based organisation focussed on the aerospace and aviation sectors
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What we do Events: Conferences, Seminars and Lectures Information Resource: Publications, Papers and Library Archive Professionalism in Aerospace/Aviation Sectors: Opportunities that exist in the sectors Career development Professional qualifications
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The vital ingredient 19000+ Individuals: In 100 Countries Students to Industry Leaders Civil and Military 130+ Corporates: Major Primes SMEs Support Services
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Membership activity At least 250,000 mailers annually Magazines and Newsletters Annual invoice (and reminders) Targeted mailings to groups of members Event promotion and other initiatives
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Problems before QAS Returned mail Wasted budget Poor brand perception Unprofessional administration Paper based applications Increased risk of error in contact details Staff morale Membership dept - lots of manual work/admin
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Solution On-line Membership portal Name and address validation Updating of members’ details Payment of fees with receipts Membership Department Signing up new members Accurate address capture General administration
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Benefits to RAES Improved customer service to RAeS Membership Increase in brand perception & professional service Increase in business efficiency in membership dept More effective mailings with less wastage
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Thank you for listening Presented by: Andrew R. Little Date: 25 th May 2007 www.qas.co.uk
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