1. Addressing Selections Criteria Bernard Lewis Pathways to Work Counselor EPU, NAVITAS English Parramatta, NSW

2. Application process Advertisement Résumé Cover letter Selection Criteria Interview

3. Selection Criteria What is Selection Criteria? A list of the essential and desirable skills, attributes, experience, and qualification which an organisation decides is necessary for a position. Why Selection Criteria? To help select the most capable, effective, suited, skilled, experienced, qualified, person for the job.

4. Expression of Interest An alternative to writing a fully-fledged selection-criteria response Generally used for non-ongoing positions With a maximum length specified Based on a short job description Results-focused not just a statement

5. Types of Selection Criteria Desirable Criteria: Gives you an advantage over the other applicants Specific skills or qualities that may help you perform better in the role Eg: Driving license and reliable transport Multiculturalism or Indigenous background Types of Selection Criteria Essential Criteria: Really necessary for the job Very important to fulfil the duties of the position advertised Eg: Effective communication and interpersonal skills Ability to offer reliable customer service

6. Addressing selection Criteria Read the Job application carefully Underline the Selection criteria Highlight the prompts - understand the key words and phrases Use a new page for each Criterion Apply the STAR method Prove your ability to meet each criterion Review and proof read

7. STAR – model S = Situation – brief outline of the setting; position you held T = Task – description of what you did, not just information A = Approach or Action you took – how you did it R = Result – outline any outcomes

8. Situation S = Give a brief outline of the Situation (setting) Set the context of the situation - specific circumstance where you developed the particular experience or used the required skills or qualities. Eg: I possess effective communication skills which I have developed throughout my working career. In particular, as Human Resource Officer at XZY Agency.

9. Task T = Mention the tasks that were done which are relevant to the criterion. Briefly give details of one or two specific things you’ve done that are relevant to both - the criterion for the job and the skills/ abilities that you possess. Eg: I had to liaise with the Human Resources and the Operations managers on a daily basis.

10. Actions A = Write the actions or duties that you did which are relevant to the Task and Situation. Don’t stop with just a list. Describe the actions, using action words and the active voice, giving specific details to clarify ability Eg: As receptionist, I had to deal with customers on a daily basis. This included answering telephone queries and clarifying things via email. But, most of the interaction was face-to-face at the front office.

11. Result R = Mention result or outcome of the actions Briefly sum up your ability related to the criterion, by highlighting any commendation or appreciation that you received. Eg: My involvement and my remarkable performance in the project was acknowledge in the July 2010 issue of the office newsletter. I was also awarded ‘employee of the month’ for the achievement.

12. An example I possess excelent oral and written comunication skills which I have utilised throughout my entire employment career. At XZY Corporation I was required to liaise regularly with many people at many levels ranging from senior managers to staff, on a range of recruitment and procedural matters. I have written a large number of documents including memos and articles in an office newsletter

13. Communication 360 o – manager, peers, clients or customers and external agents SLRW – Speaking, Listening, Reading & Writing Media – face-to-face, telephone, email, postal Letters, discussions, formal meetings, 1-on-1 interaction, memos & reports, records, articles for journals/ newsletter, giving/ receiving instructions/ information Can include various kinds interaction – verbal, non- verbal, listening, negotiation, questioning, feedback, etc.