1. Building Pathways to a Brighter Future Digital Inclusion for low income students Charles Thompson, MEd Elizabeth Patterson, BSc RT(R) RDMS David Buchholz Business Access “This presentation was supported by Grant No. 90FX0025 from the Administration for Children and Families, U.S. Department of Health & Human Services (HHS). Its contents are solely the responsibility of the authors and do not necessarily represent the official views of HHS.”

2. Digital Inclusion Educational Success The importance of digital literacy and access

3. Digital Inclusion The classroom of the past Lectures Textbooks Research Group discussions

4. Digital Inclusion The classroom of the present Lectures Research Group discussion Textbooks Apps

5. Digital Inclusion Electronic Textbooks

6. Digital Inclusion The flipped classroom Sage on the stage vs. Guide on the side The tools they need to participate Flipped VS Traditional

7. Digital Inclusion Lifelong Learning Many advanced degrees in healthcare are offered online If a program is not available in your state, it may be offered elsewhere in the country Continuing education – required by many professions to maintain licensure / certification

8. Digital Inclusion Employment Success The importance of digital literacy The electronic health record

9. Digital Inclusion The Digital Divide Depends primarily on Income and Education

10. The Digital Divide Only 40% of households earning less than $20k have broadband internet access

11. The Digital Divide One-third of U.S. households lack a broadband internet connection. http://www.cnn.com/2011/TECH/web/02/18/us.broadband/index.html?_s=pm:tech3

12. The Digital Divide 46% of the poorest households don’t own a computer Only 4% of the wealthiest go without one

13. The Digital Divide More than 6.1M students are taking online classes 31% of students in higher ed are taking at least one online class http://sloanconsortium.org/publications/survey/going_distance_2011

14. The Digital Divide Infographic created by Pearson Learning Solutions http://sloanconsortium.org/sites/default/files/pages/OnlineLearningSurvey-Infographic-1.png

15. The Digital Divide 65% of higher education institutions say that online learning is a critical part of their long- term strategy http://sloanconsortium.org/publications/survey/going_distance_2011

16. The Digital Divide Infographic created by Pearson Learning Solutions http://sloanconsortium.org/sites/default/files/pages/OnlineLearningSurvey-Infographic-1.png

17. Digital Inclusion Bridging the Divide Edmonds Community College Health Professions Opportunity Grant Business Access Unique partnership in addressing digital barriers to healthcare education programs for low-income adults in Snohomish County, Washington

18. Bridging the Divide 5 year Demonstration Grant established by the Affordable Care Act of 2010 CATCH is one of 32 HPOG programs nationwide “…to conduct demonstration projects that provide TANF and other low-income individuals with the opportunity to obtain education and training for occupations in the healthcare field that pay well.”

19. C.A.T.C.H-- Creating Access To Careers in Healthcare Investing in People Meeting employment needs of low-income adults while addressing labor force shortages in the healthcare industry Focused on issues of poverty that create barriers to educational and employment success Education costs Education tools Childcare Transportation Vocational skills Employability Self efficacy/Crisis support

20. Education is the number one thing that lifts people from poverty Internet connectivity equals opportunity In-home Internet access must be viewed as an essential modern utility C.A.T.C.H-- Creating Access To Careers in Healthcare A barrier for low-income students

21. Without access to the Internet students are unable to: – participate in online education – apply for jobs online – access virtual library shelves – gain information about medical and health issues – connect with family and friends Benefits of connectivity that most of us take for granted C.A.T.C.H-- Creating Access To Careers in Healthcare

22. Successful Partnership--Business Access Business Access Over 14 years designing in-home learning programs Provide computers, internet access along with personal mentors Proven online community tools to move people from dependence to self-sufficiency

23. Our approach: To achieve education goals Laptop, Software in the home Dependable Broadband Access Digital Literacy Community building with administrative oversight A loaned computer is only one piece of the puzzle C.A.T.C.H-- Creating Access To Careers in Healthcare

24. CATCH and Business Access Partnership Laptop computer with software including Office 2010 Wifi and Mobile broadband connections Replacement and Tech support available with a phone call Student earns the laptop upon completion of at least one vocational certificate

25. 1 year of Verizon Mobile Broadband High speed Internet Provides flexibility for student to choose study environment CATCH and Business Access Partnership

26. Over 2000 additional technical skill and job readiness courses Available to the whole family 4 week college success class integrated with LMS in the classroom 6 Modules of basic computer skills online course Computer skill worksheet created with allied health faculty Dedicated mentor/coach with weekly open workshops

27. CATCH and Business Access Individual training plans: vocational, soft skills, personal

28. Community Building Private Social Media Protected Program Portal and program controls Web filters for appropriate sites Record kept of training time and site visits CATCH and Business Access Partnership

29. CATCH and Business Access CATCH/Business Access Learning Portal Page

30. Online Community with Administrative Oversight Can “push” information to all students VPN access to monitor use and make repairs Keeps data record of student’s time in training and history of visits Specific training reports to work with TANF and SNAP requirements Ability to kill the computer if needed Out of 250 students we have replaced only 4 for damage and only 2 have been stolen Tracking software if lost or stolen

31. CATCH Results General CATCH results For Training Cohorts that ended during Oct 2012-Sept 2013 Number of Students Enrolled119 100% Number of Students completing at least one industry certificate81 68% Number of Students entering Paid employment59 50% Average healthcare wage$11.84

32. CATCH Results Healthcare Professional Certificates Earned First 3 years of CATCH Nursing Assistant (Certified)171 EKG Technicians57 Phlebotomy Technicians44

33. CATCH Results 47% Did not have a computer or reliable internet access at home 59% Access to a computer influenced their decision to enter CATCH 76% Used it daily to complete school assignments 41% Used it daily to communicate with staff or faculty and another 24% used it 4-6 times a week 12% Used it daily to communicate with other social service providers 41% Used it daily to research employment opportunities and another 13% did so weekly Programs most used by students: Internet browsers Email MS Word, Excel, PowerPoint Canvas/Angel/Blackboard LMS A recent poll of our students showed:

34. CATCH Student Stories Positive impact for students and their children! “Having access to internet and also a reliable laptop computer has greatly impacted my daily life in very positive ways. I feel more connected; I feel I have access to more tools I can use at my leisure; I feel I have access to more options for employment; I feel I have more choices with my schooling and the ability to attend classes. Thank you for this wonderful opportunity.” “It enabled me to participate when needed and when I could – as I worked while attending school and I am a single parent. Had I not received a computer with internet service I would not have been able to participate in this life changing opportunity. Thank you ! :o)” “It has changed my life and my access to further my education. My children have always know more than I when it came to the PC but now I can proudly say I am an educated and experienced user of a PC. Thank YOU CATCH for giving me the freedom to GROW!!”

35. National Success Business Access In-Home Learning System Proven track record of delivering success for TANF and low-income adults

36. Business Access—National Success Recognized as a best practice by: U.S. Department of Labor U.S. Department of Health and Human Services National Governor’s Association U.S. Conference of Mayors American Society for Training and Development Validated Results in studies by: Rutgers University University of California-Davis University of North Texas Alfred P. Sloan Foundation

37. Business Access—National Success Results TANF participants off welfare within 12 months90% TANF participants off welfare up to 7 years after84% Participants employed one year after exit89% Job retention by participant one year after exit94% Reduction in recidivism in three-year program78%

38. Thank you Creating Access To Careers in Healthcare (CATCH) Edmonds Community College HPOG Program Charles Thompson, Director charles.thompson@edcc.educharles.thompson@edcc.edu 425-640-1852 www.catch4careers.com Allied Health Programs/Health and Human Services Division Edmonds Community College Elizabeth Patterson, Director elizabeth.patterson@edcc.eduelizabeth.patterson@edcc.edu 425-640-1061 www.edcc.edu Business Access, LLC David Buchholz, VP, Business Development DBuchholz@business-access.comDBuchholz@business-access.com 972-835-2822 www.business-access.com www.learnwithBA.com Business Access Contacts