1. Employee Engagement Jenny Engle – LDR 696

2. Engagement ~ What it is and why it is important  The art of bringing people together (Block, 2011, p. 250)  “Employee engagement is the art and science of engaging people in authentic and recognized connections to strategy, roles, performance, organization, community, relationship, customers, development, energy, and happiness to leverage, sustain, and transform work into results.” ~ David Zinger, employee engagement speaker

3. Why Employee Engagement Matters (please double click on image to play video) https://www.youtube.com/watch?v=dSfDROxCuxI

4. Levels of Engagement http://www.aon.com/attachments/human-capital- consulting/2013_Managing_Engagement_During_Times_of_Change

5. Elements of Engagement Eight methods of engagement as discussed by Block (Block, 2011, pg. 263-275)  Open with Transparent Purpose and a Level Playing Field  Describe concerns  Define present change effort  Discuss organizational needs  Discuss structure  Renegotiate Expectations About Participation  Discuss what is needed/expected from participants  Don’t rely on the “status quo”

6. Elements of Engagement  Rearrange the Room  Room arrangement sends a message  “If we can change the room, and they way we inhabit it, we can also change the institution and they way we inhabit it” (Block,2011, p. 266).  Create a Platform for Openness and Doubt  Provide a venue for all voices and opinions to be heard  Doubts and reservations are critical elements

7. Elements of Engagement  Ask “What Do We Want to Create Together?”  Promotes collaboration  Requires accountability  Create a New Conversation  “A change in action is preceded by a change in the conversation” (Block, 2011, p. 270).  New conversations bring new energy and new ideas

8. Elements of Engagement  Choose Commitment and Accountability  Building block for capacity  Accountability to peers and boss  Commitment without negotiation/barter  Focus on Gifts  Use strengths (gifts) of participants  Bring closure by focusing on gifts/value of participants

9. Engagement and Change http://www.aon.com/attachments/human-capital- consulting/2013_Managing_Engagement_During_Times_of_Change

10. References Aon, plc. (2010). Managing employees during times of change. Retrieved from http://www.aon.com/attachments/human-capital- consulting/2013_Managing_Engagement_During_Times_of_Change Block, P. (2011). Flawless consulting: a guide to getting your expertise used. (Third ed.). San Francisco, CA: Pfeiffer. Hutt, M. (2013, March 5). Why employee engagement matters. [video file]. Retrieved from https://www.youtube.com/watch?v=dSfDROxCuxI