1. Welcome to the Construction Industry Cloud AEI Strategic Services www.AEIStrategic.com

2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. Our Mission: Cloud Computing Driver, Catalyst & Evangelist Forecast for software: cloudy. 1960’s Mainframe 1980’s Client/server Today Enterprise Cloud Computing

4. Applications Moving to the Cloud Today Cloud Computing Applications 1960’s Mainframe 1980’s Client/server

5. 1960’s Mainframe 1980’s Client/server Platforms Moving to the Cloud Today Cloud Computing Platforms

6. The Cloud Computing Model Multi-tenant Pay-as-you-go Elastic Yefim Natis, VP, Distinguished Analyst No Capital Expense Modest Operating Expense Scales With Your Business Great for times like these.

7. First Cloud Company to Exceed: FY2005 FY2006FY2007FY2008FY2009 35 Quarterly Revenue ($M) Annual Revenue Revenue through fiscal quarter ended 1/31/09 $1 Billion + 35 41 46 55 64 72 83 91 105 118 130 144 162 177 192 217 248 263 276 290

8. Strong Growth in New Customers Fiscal Year 200920082007200620052004200320022001 Paying Customers 55,400+

9. The Global, Enterprise Standard for Cloud Computing ~3,200 ~4,000 ~21,000 ~20,000 ~ 11,000 ~65,000 ~5,000 ~30,000 ~5,000 Number of Subscribers ~25,000 ~9,000 ~3,000 ~3,500 Enterprise Std ~4,000 ~5,000 ~2,900

10. Rapid Subscriber Growth 1,500,000+ Subscribers Fiscal Year 127,000 227,000 393,000 1,100,000 900,000 646,000 76,000 53,000 30,000

11. ENTERPRISE MARKET ENTERPRISE MARKET MID-MARKET SMALL BUSINESS Industry Leaders Of All Sizes Choose Salesforce

12. Recognition for Innovation in the Cloud Forrester Groundswell Award Top 100 Innovative Companies PC Magazine Editor’s Choice: UE Technology of The Year 2008 Best CRM & On-Demand Platform 2009 Sales & CSS Leader Market Leader Enterprise CRM Top 10 Entrepreneurs & Cool Company Innovations Awards Computing Systems Winner 2008 Third Fastest Growing Hi-Tech Company 2009 2009 Top Knowledge Management Vendor 2009 Enterprise and SMB CRM Winner (ISM) April, 2009 Platform Visionary Sales LeaderCustomer Service Leader

13. The Real-Time Cloud The world’s most complete cloud. The fastest way to build in the cloud. The world’s first real-time cloud.

14. Unlimited Real-Time Customization Granular Security & Sharing Real-Time Workflow & Approvals Programmable User Interface Real-Time Mobile Deployment Real-Time Analytics 750+ Integrated Applications The Real-Time Cloud Multitenant Kernel ISO 27001 Certified Security Proven, Real-Time Scalability Programmable Cloud Logic Real-Time Sandbox Environments Integrated Content Library Real-Time Web Sites Salesforce to Salesforce Proven Real-Time Integration Proven Reliability Real-Time Upgrades 3 Global Data Centers & Disaster Recovery Real-Time Query Optimizer Real-Time Transparent System Status

15. Salesforce Delivers Measurable Success For High Tech Customers Profit Margin 22% Win Rate 25% Revenues 34% Productivity 40% Lead Volume 52% Source: Salesforce.com Customer Relationship Survey conducted Feb. 2008, by an independent third-party CustomerSat Inc. Increase in Product Penetration Increased Sales and Revenue Higher Customer Retention

16. Manufacturing Companies Have Specific Challenges Many products delivered via multiple Channels Pressure To Grow Global Teams, Strategic Outsourcing, Customers, Partners Global Operations Project tracking, delivery, service & support Project & Product Management Support Market Pressure, Customer Relevance, Time to Market Need For Innovation

17. The Real-Time Cloud For High Tech Manufacturers Drive Cross- Channel Sales Excellence Engage & Retain Every Customer Build Custom Apps Faster & Cheaper

18. Accounts & Contacts Integrated Content Library Genius AppExchange Partners Forecasting & Analytics Email & Productivity Real-Time Approvals & Workflow Leads & Opportunities The World’s Most Complete Hardware Sales Application

19. Dell Manages a Global Organization in the Sales Cloud 15,000 Successful Sales Users 10% Increase in Sales Productivity $1 Billion in Approved Partner Deal Registrations Ideastorm launched in ~30 days Force.com Success: IT Project and Contracts Management applications One Global CRM - Michael Dell Case Study

20. Service Cloud Manager Call Center Email Search Social Join the Conversation Partners Chat Customer Portal Ideas

21. Qualcomm Opens New Support Channel In One Week Mark Silber IT Systems Architect $11B Chip Manufacturer 20,000 customers (engineers) that require 24/7 tech support Deployed first customer portal In 1 week Made the latest answers easy to find Reduced IT CRM support costs by 60%

22. The Fast Way to Build in the Cloud Unlimited Real-Time Customization Granular Security & Sharing Programmable Cloud Logic Real-Time Workflow & Approvals Programmable User Interface Real-Time Mobile Deployment Real-Time Analytics AppExchange Integrated Content Library Real-Time Websites

23. Business ChallengeThe ApplicationForce.com Difference ? @ ! Partner Postage Services Network Live in Weeks “Force.com allowed us to do the work upfront to provide our dealers with 90% of functionality they need, but ultimately gives our dealers flexibility, selection, and control over the system.” -Bob Ruvy, Senior Director, Sales Strategy :: Dealers :: Executives :: Meter Data :: Products :: Templates eAutomate Built two apps dealers could choose to implement for their businesses Custom objects: templates, customer fields, USPS postage meter data Links to current product portfolio info, and product lease information. Workflow alerts dealers to contracts and leases up for renewal. Offered 3-day and 5-day pre-packaged user training Chose Force.com for its flexibility, and speed of deployment SaaS platform allowed for dealer control of data and customization. Developed two dealer solutions within months that went live within weeks. No hardware required at dealer sites. High adoption at over 40 percent of dealers Provide network of dealers access to valuable postage meter data Support Nationwide dealer network Maintain individual customer data for network of dealers-owners Identify a third party to help individual dealers of different sizes

24. Competitive Research Analysis Custom Objects (Assets, Meters, Equipment Detail) Apex CodeWorkflowIntegration (eAutomate)

25. Business ChallengeThe ApplicationForce.com Difference ? @ ! Manage a large number of global business change requests Expand to cover all applications that touch the CRM program Previous system did not include change management process Must measure and store the Level of Effort & Capacity Ensure transparency to the change process, Built custom PMO app manages the change control process custom objects and fields capture all information about a request. Workflow to notifies teams at designated points in the process. Used Analytics to drive approval and scope meetings in real time. The new PMO tool supports a broader release management methodology Developed the application/tool within a matter of weeks Provides metrics on the effort required to develop a release. Uses task management instead of emails, creating an audit trail. Reports and Analytics drive architecture, design decisions. Provides transparency on change status for business and IT. :: Release Mgr :: IT Analysts :: IT Architects :: IT Development Staff :: Business Automation team :: Change Requests :: SFDC Feature Requests :: Release Scope :: Program Issues Project Management Application “The PMO tool along with our Release Methodology provides transparency to our business support teams encouraging collaboration and trust.” Ryan Worobel Sr. Manager CRM

26. Long Text Fields Integrated CalanderWorkflowCustom ObjectsTagging

27. The Real-Time Cloud The world’s most complete cloud. The fastest way to build in the cloud. The world’s first real-time cloud.

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