1. How to write a good email
How to write effective s that use an appropriate tone and format.
Write a good subject line (provides information to the reader, agenda for boardmeeting, the 1. nov at 10 pm). Use no more than 10 words.
Using an Appropriate tone (be aware that s can be used as evidence in a court of law, never send an that you would not sent out in the woarld, use polite words, write correctly, limit emotions)

2. Formatting s (find a format you like and stik with it – remember to have a salutation, closing and writer identification). It will be easier to read if you make paragraps.
Make a signature block.
Make assignment page 36 Vacation request and case study 2 page 37

3. Memoes
You write a memo(memorandom) when you want to communicate information that is important enough to be remembered.
You use a memo if your message is more than 1 side (otherwise make an )
A memo can be classified in three categories:
Defining procedures ( use to inform coworkers or clients about specific policies and procedures).
Making request ( use to make request for something that the reader need to consider carefully)
Summarizing progress ( use to summarize activities, provide a progress report, or explain strategies).

4. A memo have a basic organizational structure called PDA
A memo have a basic organizational structure called PDA. P (purpose statement – the reason to read the memo, must be reasonably short and simple) D (details – here you use the 5W-technique, why, what, where, when, who and how much – helps you to identify alle the details you need). A (Action request – what action do you want from the reader)

5. A memo format includes the heading area (to: from: date and subject) and the body of the memo. The heading is often seperated from the body of the memo by a border. Assignment : Make Case study 2 page 53. If time case study 3.