1. Oracle Open World September 28 – October 2, 2014 Jim McKinstry Oracle Consulting Practice Director Bill Callahan Director, Product and Technology

2. 2 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. MAA Overview Who is CCC? Initial State Architecture Phase 1: Introduction of Engineered Systems Phase 2: Current State Architecture Phase 3: The Future Agenda

3. 3 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. MAA Overview Who is CCC? Initial State Architecture Phase 1: Introduction of Engineered Systems Phase 2: Current State Architecture Phase 3: The Future Agenda

4. 4 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Oracle Maximum Availability Architecture (MAA) Tiers Availability Service Levels for Unplanned and Planned Outages BRONZE SILVER GOLD Comprehensive HA and Disaster Protection Zero or near-zero data loss High Availability (HA) for Recoverable Local Outages Data protected as of last backup Single Instance Database, Basic Service Restart Data protected as of last backup PLATINUM Zero Outage for Platinum Ready Applications Zero data loss

5. 5 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Oracle Engineered Systems significantly simplify the architecture with pre-built and pre-tested configurations. Oracle Engineered Systems provide no single point of failure architectures. Oracle Maximum Availability Architecture ensures best practices to minimize or eliminate unplanned and planned downtime (including rolling upgrades). Oracle provides bundle patches that are pre-tested to minimize the risk of downtime. MAA provides the performance and scalability to support CCC’s growth. Oracle Engineered Systems:  Increase availability  Decrease TCO  Increase scalability  Increase performance Benefits of MAA with Engineered Systems for CCC

6. 6 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. MAA Overview Who is CCC? Initial State Architecture Phase 1: Introduction of Engineered Systems Phase 2: Current State Architecture Phase 3: The Future Agenda

7. ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. AUTO PHYSICAL DAMAGE—INSURANCE CASUALTY EVALUATE AND REVIEW first party bill review third party bill review RepairConsumerNew Opportunities REPAIR INTAKE dispatch APD—InsuranceIS & AIS Capabilities intelligence OPTIMIZE audit workflow strategic parts sourcing estimating tablet estimating EVALUATE AND REVIEW predictive causation injury causation INTAKE RESTORE AND RESETTLE medical advisory services injury evaluation predictive OPTIMIZE analytics parts procurement repair workflow REPAIR STATUS status predictiveopen shop INTAKE salvage RESTORE AND RESETTLE consulting intelligence OPTIMIZE dispatch total loss guided tour audit workflow next gen scheduling strategic parts sourcing estimating total loss next EVALUATE AND REVIEW Who is CCC?

8. 8 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. MAA Overview Who is CCC? Initial State Architecture Phase 1: Introduction of Engineered Systems Phase 2: Current State Architecture Phase 3: The Future Agenda

9. 9 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. CCC 2011 Initial Environment Oracle/SUN M5000 and M4000 Servers Cold Failover (4 hour RTS/? RPO) Oracle 10g Database Single Instance Block SAN Storage 30TB Combined storage across 20 databases 45TB for Claim Folder/EDS Performance Issues Regular Performance disruptions caused by SAN Contention  Reprocessing of customer transactions could take as much as 24 hours Customer Portal Experience – Poor  Some queries related to search took 15-20 minutes – resulted in browser timeouts

10. 10 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. CCC 2011 Initial Environment (cont’d) Data Warehouse Redbrick (10TB On Disk Footprint) ETL/Reports 6+ hours MicroStrategy – 30+ minutes Web/Application Layer Oracle/SUN SPARC servers (V490, E2900, M4000)  Oracle 10g SOA/OC4J Applications DR Using SAN Replication Repurposed Load Test Systems at DR Site for DR

11. 11 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. MAA Overview Who is CCC? Initial State Architecture Phase 1: Introduction of Engineered Systems Phase 2: Current State Architecture Phase 3: The Future Agenda

12. 12 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Exadata Implementation 2012 Migrated – X2-2 Full Rack in Prod and DR Claim Folder 7 SOA Dehydration Stores Data Warehouse 8 other application databases RAC for HA Implemented Services for quick failover Storage reduction – 30TB Implemented Secure File LOBS Reduced Application incidents by 60% where IO had been a bottleneck Storage Offload (Automatic!) Portal Search < 30 seconds. Data Warehouse 1.8TB On Disk – With HCC! ETL/Reports < 1 hr Microstrategy - < 5 min DR Oracle Dataguard

13. 13 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. DR – Exadata databases Database recovery time for DR reduced from 4 hours to 30 minutes Recovery resources reduced from 3 DBA team members to 1 DBA Patching Goal was to get to Platinum Support Certification Full Frame (Storage Cells, CRS, RDBMS, IB) required Painful – requiring a 16 hour down time schedule  Bug in CRS prevented rolling CRS Patching – Caused random nodes to restart  Reluctance to perform Cell Patching rolling – due to single frame in production Paid Off – It wasn’t for nothing!  Control File Caching to Flash Cache – Huge relief in log file sync waits  Significant buffer busy “global transaction manager” improvements We need a local standby Year 1 with Exadata

14. 14 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Half Rack Exalogic 980+ Application EARs Migrated off of OC4J 60% overcapacity for Redundancy Eliminated 30 SPARC Servers in Production Implemented SDP over Infiniband for communication to Exadata Databases 40% Improvement in application Performance DR ZFS Storage Replication Enables rapid provisioning of Prod Images over Load Test nodes Exalogic Implementation

15. 15 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. MAA Overview Who is CCC? Initial State Architecture Phase 1: Introduction of Engineered Systems Phase 2: Current State Architecture Phase 3: The Future Agenda

16. 16 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Local DataGuard Physical Standby X3-2 Full Rack – Used for Primary Implemented in 30 days RTS and RPO Improvements 30 minute recovery (full frame switchover) <15 minutes RPO Patching Impact Standby first Patching option Achieved Platinum Support Certification Performance 20% improvement in CPU utilization Eliminated remaining IO contention Backups run from Standby (Must have Active DG) DR Oracle Dataguard Exadata Implementation 2013

17. 17 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Year 2-3 with Exadata Platinum Services - Patching Directly coordinated patching with Platinum Support Platinum will make you plan, this is a good thing. Patching First half was painful again, but in a different way –We had a schedule, but did not complete platinum fast enough to schedule them! –They worked hard to support us, but the last minute details stung. –Local Standby masked all of it from our customers. Second half (Happening right now!) –Planning since May –Plans have been set since 3 weeks after July Patch set –I am here, not there, which has to tell you something.

18. 18 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. MAA Overview Who is CCC? Initial State Architecture Phase 1: Introduction of Engineered Systems Phase 2: Current State Architecture Phase 3: The Future Agenda

19. 19 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Years ? with Exadata – What is next? Storage! - We have grown Claim folder is 104TB now Standbys Improving RTS –Considered Logical Standby – but too many unsupported datatypes. –Tuning Data Guard to bring switchover down to 10 min. –Automating steps – Our Offshore will execute our next DR Weblogic Active Grid Link –Implemented in phases since January 2014 –Should finish the across the board implementation as final apps move to Weblogic

20. ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Site 1 Application Continuity and Global Data Services Site 2 Offload Reports and Backups Offload ETL Processes for Data Monetization 40Gb IB Local Standby Active Data Guard Exadata Local Standb y Active Data Guard Exadata Primary DB Database Replication GoldenGat e Exadata Exalogic Mid Tier Primary DB Exadata Exalogic Mid Tier Application Replication ZFS Replication Exalogic Backups ZFS Backups ZFS Oracle Site Guard Automated Failover Sample

21. 21 ©2014 CCC Information Services Inc. All Rights Reserved. Confidential and Proprietary. Thank You