1. Satisfaction survey Mercuri Urval Prepared for Mercuri Urval February 2009 For

2. for 85% of the clients believe that MU meets or exceed expectations 94% of the clients would recommend MU to others 92% of the clients is overall satisfied about recruitment & selection services, and 43% is extremely or very satisfied. 92% of placed candidates meets or exceed expectations 92% clients using Business Coaching say the project was added value to my company 89% clients using Competencies Assessment say the project was added value to my company 92% clients using Executive Search say the project was added value to my company study based on a sample of 200 clients in Belgium Overall conclusions

3. for Recruitment & Selection 1 Quality of the company analysis before the placement 99% satisfactionamong56% extremely satisfied Consultants capability to enter into the company's culture, thinking along with you 69% satisfaction among43% extremely satisfied Keeping promises 91% satisfaction among63% extremely satisfied Consultants active feedback during the whole process 99% satisfaction among62% extremely satisfied Quality of the reporting 90% satisfaction among56% extremely satisfied

4. for Recruitment & Selection 2 Sector/industry expertise of the consultants 95% satisfactionamong 41% extremely satisfied Quality of the proposed candidates 84% satisfactionamong 36% extremely satisfied Speed of process from request till placement 86% satisfactionamong 31% extremely satisfied Follow-up after placement of a candidate 78% satisfactionamong43% extremely satisfied Price-quality for selection & placement of one candidate 86% satisfactionamong20% extremely satisfied

5. for Competence Assessment 83% clients say Mercuri Urval meets expectations 97% clients are satisfied, even 60% are very satisfied 83% recommend Mercuri Urval to other companies 89% clients : the process was added value to my company

6. for Business Coaching 98% clients say Mercuri Urval meets expectations 92% clients are satisfied, even 85% are very satisfied 70% recommend Mercuri Urval to other companies 92% clients : the process was added value to my company

7. for Executive Search 98% clients say Mercuri Urval meets expectations 99% clients are very satisfied 70% recommend Mercuri Urval to other companies 92% clients: the process was added value to my company