1. Personalisation of Print Post Business Letter Services

2. Introduction ROB, LOOK AT PAGE 5 MARY, LOOK AT PAGE 20 Personalisation allows limited customisation of Print Post publications using addressee details on the cover, or within a publication, along with a static marketing message. In this module This module covers the features and benefits of personalisation and the requirements for the personalisation of Print Post articles. Duration Approximately 20 minutes Learning outcomes By completing this module, you will be able to: Identify the features of Print Post personalisation List the conditions under which Print Post articles can be personalised Page 1

3. Personalisation at a glance What is Print Post? Print Post is an Australia Post service for the delivery of approved periodical publications to addresses within Australia. Print Post is used by small associations for the delivery of newsletters and special interest publications, through to organisations that distribute large circulation magazines, newspapers and catalogues. Customers use the Print Post service because it is an economical choice for sending their approved publication to their target market. With Print Post, you can: lodge bulk mailings of 100 or more articles 1 maximise the space available for creative artwork choose to include special offers with their publications have undeliverable articles returned access lower prices for their articles. In addition, the Print Post service also: has access to private box addresses has access to the Redirection service allows a postage meter to be used as a payment method provides a national delivery service has delivery with daily normal mail by the same professional delivery officers. 1 The minimum volume is 50 articles when lodging at the Office of Delivery. In all other circumstances 100 articles are required.

4. Personalisation at a glance What is Print Post? Additionally, Print Post articles have some specific requirements, including: they must not be, or contain a letter, other than subscription communications they must be published at least twice a year they must be a continuing periodical with a fixed title each copy of a particular issue must be identical, except for permitted personalisation copies for different states or regions may have different advertising content Page 2

5. Personalisation at a glance What is personalisation? Personalisation is the printing of personal addressee details along with static marketing messages. Personalisation allows publishers to customise their Print Post publications, using address details. Publishers are able to customise publications with pictorial or variable data elements.  Personalisation is permitted on the cover of, or within an approved publication  Personalisation is not permitted in any attachment to the Print Post publication except for: subscription communications, and the flysheet in plastic wrapped articles, for the purpose of delivery Page 3 Static: fixed, or unchanging

6. Personalisation at a glance Benefits of personalisation Personalisation of the cover of the publication can attract attention and increase interest. It opens up possibilities for advertisers and publishers, allowing them to address customers directly to specific pages in the publication, or special offers. Personalisation offers growth opportunities for: Subscription publications Catalogues Customer Relationship Management Page 4

7. Print Post at a glance More information More detailed information is available in the Personalisation Fact Sheet, the Print Post service guide and at the Australia Post website (auspost.com.au). Page 11

8. Print Post requirements Where is personalisation permitted? 1. Print Post publications Publications can be personalised using salutations, valedictions, and addressee details, provided the personalisation is integral to the publication. The following addressee details are permitted. These details may be printed repeatedly within the publication: title of the addressee - Mr, Mrs, Ms, Dr, etc name of the addressee - first, last, (either or both) position of the addressee– Manager, etc organisation of the addressee (e.g. Australia Post) address elements of the address (delivery detail information) locality, state abbreviation or postcode All other elements of the publication must be identical, other than geographic allowance. Page 5 When the personalisation is an element of the original printing of the publication, and not a stand- alone element, it is “integral” to the publication. The person, company, or the like to whom a piece of mail is addressed is the addressee Copies of a Print Post approved publication which are to be delivered to different states or regions may have different advertising content. Advertising content of a publication or supplements may vary in a lodgement on the basis of a different geographic region. The differentiation could go to Postcode or even Suburb level

9. Print Post requirements Where is personalisation permitted? 2. S ubscription Communications A subscription communication is a personalised supplement permitted within Print Post publications. ‘Subscription communications’ may contain a communication from the Sender to the Addressee: requiring or acknowledging payment for the Publication being carried by the Service; inviting notification of any change to Addressee Details; or inviting subscription or re-subscription to the Publication. Page 6 A ‘supplement’ is anything mailed with or appended to a Print Post publication, including an insert, flysheet or onsert. More information about supplements is provided later in this module.

10. Print Post requirements Where is personalisation permitted? 3. Flysheets A flysheet is a sheet of paper which is visible through the plastic when articles are plastic wrapped. This may contain delivery address details, only for the purpose of delivery of the Print Post publication. Other than the addressee details, no other variable data is permitted. The following addressee details printed as part of the address block are permitted on the flysheet:  4-state barcode  customer reference number  title of the addressee – Mr, Mrs, Ms, Dr, etc  name of the addressee – first and/or last  position of the addressee – Manager, etc  organisation of the addressee – eg Australia Post  address elements of the address – delivery detail information  locality, state abbreviation or postcode. Page 6 Mr A Sample 321 Exhibition Street MELBOURNE VIC 3000

11. Print Post requirements Where is personalisation not permitted? Personalisation of the following is not permitted : ✗ Inserts ✗ S upplements ✗ Onserts or Attachments ✗ Double covers or wraps The content of these items must be identical and non-personalised. A supplement may have the company logo and contact details providing it contains no variable details. Page 8 An insert is an extra leaf or section, printed independently of the publication for binding or tipping within the Print Post publication, especially a leaf or section consisting of an illustration or advertisement printed on different paper. A supplement is a separate additional feature, usually of a special character, issued as an additional feature of a Print Post publication An onsert or attachment is a separate advertisement added to a Print Post publication. Onserts are affixed to a page, and may be a sample of a product, a compact disk, magnet, a small booklet or even a targeted advertisement A double cover, or wrap is a replica of the cover, which has been affixed after the original Print Post publication was printed.

12. Print Post requirements Inserts and supplements: additional information Other than the flysheet and subscription communications, supplements must be identical and non distinguishable in all respects. A publication may include multiple inserts and supplements providing none: have the characteristics of a letter (excluding subscription letters) have elements that vary from one publication to the next in the batch (eg: a lottery ticket where the numbering differs or a redemption offer) have a salutation or valediction or similar elements Page 9

13. Print Post requirements Page 10 How can I be sure an article is acceptable? Where doubt exists regarding the personalisation of a particular publication, customers can contact their Australia Post Account Manager, or the Print Post Coordinator in their state, as listed in the Print Post service guide, for advice and assistance, or by calling 13 13 18

14. Summary ROB, LOOK AT PAGE 5 ROB, LOOK AT PAGE 20 You have now completed this module. The key points covered were: Personalisation allows limited customisation of Print Post publications using addressee details on the cover, or within a publication, along with a static marketing message. Printers can customise publications with pictorial or variable data elements. Print Post delivers approved periodical publications to addressees within Australia. Personalisation offers growth opportunities for subscription publications, catalogues and Customer Relationship Management. Publications can be personalised on the cover or within the pages, using salutations, valedictions, and addressee details, provided the personalisation is integral to the publication. A subscription communication may be personalised and acknowledges a subscription purchase, request payment for subscription or invite re-subscription The flysheet in plastic wrapped articles may have addressee details printed on it for the purpose of delivery Personalisation of any other inserts, onserts, supplements, attachments, double covers and wraps is not allowed. They must be identical and non-distinguishable in all respects Page 12

15. Thank you – any questions? You now need to complete a short assessment to check your understanding of the information covered in this module. This assessment consists of 10 multiple-choice questions and should take you approximately 10 minutes to complete. To pass the assessment, you need to answer at least seven of these questions correctly. You can attempt this assessment as many times as you need to. If you do not pass, it is recommended that you review this module again, and ask your supervisor or manager if you need help. Assessment Page 13

16. Assessment True or false? Print Post approved publications can be personalised with addressee details to individual readers. 1 a.True b.False Correct answer = A Print Post Personalisation allows publishers to print addressee details on the cover and within the publication, along with a static message, as many times as they wish. Page 14

17. Assessment 2 True or false? Personalisation provides an opportunity to put an advertisement into a magazine that is personalised to the reader, providing the personalisation only applies to their addressee details. a.True b.False Correct answer = A The personalisation must be an integral part of the publication, and may be printed on the covers, or inside the publication. Page 15

18. Assessment 3 True or false? Subscription communications may contain a communication from the Sender to the Addressee: a.True b.False Correct answer = A Subscription communications may contain a communication from the Sender to the Addressee: requiring or acknowledging payment for the Publication being carried by the Service; inviting notification of any change to Addressee Details; or inviting subscription or re-subscription to the Publication. Page 16

19. Assessment 4 Which of the following addressee details may be printed repeatedly throughout the publication a.Title ( Mr, Mrs, Ms, Dr, etc) b.Name, Position and Organisation c.Elements of the address (locality, state abbreviation or postcode) d.All of the above Correct answer = D The following addressee details may be printed repeatedly throughout the publication: title ( Mr, Mrs, Ms, Dr, etc) name - first, last, (either or both) position – Manager, etc organisation of the addressee (e.g. Australia Post) elements of the address (locality, state abbreviation or postcode) Page 18

20. Assessment 5 True or false? A sample of a product is permitted for Print Post. a.True b.False Correct answer = A Samples are permitted inserts, providing they have a non-commercial intent are not ongoing, and are not personalised. Page 19

21. Assessment 6 True or false? Personalisation of a double cover is encouraged for Print Post publications. a.True b.False Correct answer = B Personalisation of double covers, or wraps (replicas of the cover, which have been affixed after the original Print Post publication was printed) is not permitted. Page 17

22. Assessment 7 What is a flysheet? a.A sheet on which instructions for delivery or other information are printed b.A separator page used by publishers to stop pages sticking together Correct answer = A A flysheet is a sheet on which instructions for delivery or other information are printed. Page 20

23. Assessment 8 True or false? Supplements must be identical and non-distinguishable in all respects, except on the flysheet or subscription communications. a.True b.False Correct answer = A Other than on the flysheet and subscription communications, supplements must be identical and non-distinguishable in all respects. Page 21

24. Assessment 9 True or false? On supplements, repeating the addressee details or using a reference number for purposes other than directing delivery is not allowed. a.True b.False Correct answer = A Supplements may only include addressee details for the purposes of directing delivery. Page 22

25. Assessment 10 True or false? Onserts are affixed to a page, and may be a sample of a product, a compact disk, magnet, a small booklet or even a targeted advertisement. a.True b.False Correct answer = A An onsert or attachment is a separate advertisement put in a magazine, newspaper, or other publication. Onserts are affixed to a page, and may be a sample of a product, a compact disk, magnet, a small booklet or even a targeted advertisement. Page 23