1. Steering Committee Meeting United We Ride Plan Update Coordinated Public Transit / Human Services Transportation Planning Thursday, Sept. 20, 2011 In Collaboration with :

2. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Today’s Agenda Welcome and Project Purposes Presentations –Report of Findings from Agency Survey, including Themes from two prior meetings –Preliminary Findings of Outreach –Overview of RVTD ‘s Tiered Service Improvements Steering Group Discussion –Prioritizing Transportation Gaps/Needs of Three Target Groups Identifying strategies to meet needs –Projects and Partners

3. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning 2012 United We Ride Coordinated Plan  Study area --  Jackson County  Considers region – given regional trips and two- county impacts, given RVCOG two-county focus  Working and not working?  Unmet mobility needs of 3 target groups?  What coordinated transportation exists ?  What strategies and projects can meet needs? Shelf-ready project list….prioritized for future funding opportunities 3

4. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Themes from: Prior Steering Group Meetings and UWR Plan Existing Conditions Drawn From Secondary Sources

5. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Themes  Overall population growth –  12% over past decade; more growth anticipated  Region clearly impacted by Great Recession –  Jackson Co. – 21,000 persons/ 150% poverty level  Increased poverty levels for: Children Working and non-working adults Hispanic persons Persons with disabilities Older persons  Additional target group – veterans  Older vets aging in place/ caregiver needs too  Interest in rural areas for newly returning vets 5

6. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Themes  Trip type needs –  Medical trips, for those on Medicaid - covered  Work trips and job seeking trips - needed Living wage employment –Sundays –New Saturday service a boon –Before 5 or 6 a.m. and after 8 p.m.?  Trip needs outside RVTD district boundaries: –Shady Cove, Upper Rogue –Gold Hill, Rogue River –Grants Pass  Trip needs within district; not on existing RVTD service footprint or beyond Valley Lift ¾ mile  Individualized trips – trip chaining,door thru door 6

7. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Themes  Other areas of need –  Affordability of transit  Information tools -2-1-1 Centralized Information -Agency staff limited transit understanding -Travel training opportunities  Other connections  Opportunities –  TransLink and URCC brokered service  RSVP volunteer driver program  Living Opportunities vehicle loaner program 7

8. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Highlights of Agency Survey

9. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Respondents Survey distributed July and August 54 total agencies (49 unduplicated) Reporting total caseload almost 70,000

10. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Respondents SENIORS AARP Central Point Senior Center RVCOG – Senior & Disability Services Medford Senior Center Food & Friends, RVCOG Ridgeview Assisted Living Rogue Valley Manor Community Services Wynwood Rogue Valley Upper Rogue Community Center VETERANS Veterans Administration VA SORCC – Voc Rehabilitation Program Veterans Administration/ DAV VA SORCC CNH Program LOW-INCOME Ashland Emergency Food Bank Community Works Hearts with a Mission Housing Authority of Jackson County Salvation Army CHILDREN, YOUTH & YOUNG ADULTS Family Nurturing Center Magdalene Home CASA of Jackson County Boys & Girls Club of the Rogue Valley Maslow Project Mediation Works Southern Oregon Child & Family Council Headstart Rogue Retreat Rogue Valley Family YMCA United Way of Jackson County DISABILITIES DSAC Easter Seals Oregon Jackson County DD Services Living Opportunities, Inc. Phoenix Counseling RVCOG – Senior & Disability Services Rogue Retreat Southern Oregon GOODWILL The ARC Jackson County

11. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey - Clientele Varying clientele groups well-represented

12. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Transportation Role Multiple roles - 28 respondents reporting some transportation function

13. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Transportation Role Transportation information/ arranging role most common

14. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Transportation Role Respondents are spending $s on transportation – operating or contracting

15. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Role by Type Providers split between public and non-profits - more non-profit, non-provider agencies 15

16. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey - Providers Services directly operated – 12 Agencies directly operating; significant reliance upon volunteers Agency:City: # of Vehicles Department of Veterans AffairsWhite City Family Nurturing Center - Outreach/IntakeMedford2 Hearts With A MissionMedford1 Josephine Community Transit - JCTGrants Pass Living Opportunities, IncMedford17 Salvation Army Hope HouseMedford2 Southern Oregon Child and Family Council Head StartCentral Point Southern Oregon GoodwillMedford5 Upper Rogue Community CenterShady Cove6 Veteran's AdministrationWhite City Veterans Administration - DAVWhite City6 Wynwood Rogue ValleyMedford1

17. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey - Providers Subsidizing bus passes – In addition to RVTD’s bus pass program with United Way and ACCESS, 8 other agencies are distributing RVTD bus pass or tokens. Agency:City: # of Vehicles Community WorksMedford DD ServicesMedford Family Nurturing Center - Outreach/IntakeMedford2 Jackson County DDSMedford Living Opportunities, IncMedford17 Maslow ProjectMedford Southern Oregon GoodwillMedford5 VHA-White City, OR SORCCWhite City

18. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey - Providers Contracting for transportation – 8 organizations procuring needed transportation via contract. Agency:City: # of Vehicles Boys & Girls Clubs of the Rogue ValleyGrants Pass1 Community WorksMedford Department of Veterans AffairsWhite City Jackson County DDSMedford Rogue RetreatMedford1 Rogue Valley Family YMCAMedford RVCOG - Senior and Disability ServicesCentral Point Upper Rogue Community CenterShady Cove6

19. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Themes in Unmet Needs Breadth of unmet needs reported.

20. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Themes in Unmet Needs Top-rated needs are individualized or beyond existing RVTD network.

21. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Themes in Unmet Needs Reported needs differ somewhat by transportation role

22. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Themes in Unmet Needs Other reported needs – Sunday service in White City and for vets in residence at SCORCC (325) Appointments and groups ending after 8 p.m. Some dialysis trips Route to Amy’s Kitchen and at shift changes Consistent service to east end of Ashland Groceries: twice monthly to Winco & Food 4 Less Regional trips: Josephine County, Cave City, Gold Hill, Grants Pass and Upper Rogue

23. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Barriers to Mobility For Vets At VA, no lift-equipped vehicles Not all can get to DAV pick-up points Other Barriers Affordability – costs to riders; agencies limited budgets for tokens & passes Physical infrastructure and pedestrian safety in getting to bus – crossing 4+ lanes of traffic Inconvenience – time traveling, waiting for bus, Valley Lift window of 15/30/45 minutes RVTD schedules – early a.m., eves, Sundays

24. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Coordination Interests Bus passes & information needs highest rated

25. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Coordination Interests Second tier interests are also opportunities.

26. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey – Coordination Interests Collaborative county –Multiple informal relationships and arrangements around transportation –Several formal contracts Second tier interests are also opportunities.

27. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Agency Survey - Budgets 27 Almost $300,000 in transportation funds reported by 10 agencies

28. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Stakeholder Outreach Effort

29. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Who We’ve Talked To Stakeholders  United Way  RSVP  La Clinica  STEPS  Ashland Food Bank  VASORCC  Housing Authority  Rogue Community College  ACCESS  Metro Medical  RV Medical Center  Harry and David  Goodwill  Ashland Senior Center  Call a Ride Program  Maslow Program

30. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Who We’ve Talked To Focus Groups of Constituents  La Clinica Clients  Veterans  DASIL Consumers  WIC Program Participants (Mothers)*  Medford Senior Center*

31. Key Themes from Interviews and Focus Groups 31

32. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What is Working  RVTD providing excellent quality service during the times when they operate  Much appreciation for new Saturday and later evening service  High marks for bus operators, vehicles and reliability  Non-emergency medical transportation  TransLInk  Call a Ride - RSVP  DAV  Services for Developmentally Disabled programs  Highly collaborative social service community working to meet many needs  211 Program is now live

33. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What is Needed  Specific trip segments to increase transit access to employment and education opportunities  TIME: Early morning (e.g. Harry & David) Evening (retail, restaurant, Industrial) Sundays (retail)  PLACE: Amy’s Kitchen, and other industrial work sites Eagle Point Grant’s Pass Table Rock Campus

34. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What is Needed  New services to north portion of RVTD District  Connect Central Point – White City – Eagle Point  Growing affordable housing (New Housing Authority Complex in White City)  RCC Table Rock Campus  Amy’s Kitchen/Industrial Areas  Central Point La Clinica (Hammerick Rd)  Wal-Mart in Eagle Point

35. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning 35

36. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What is Needed  Eagle Point  Wal-Mart  Growing low income community  Need to get to RCC campuses - Table Rock and Medford  STEPS program

37. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What is Needed  Other unserved destinations within Medford area  East Medford (Spring Street/Springbrook Extension area)  Maple Terrace Housing Authority Complex 37

38. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What is Needed  Ashland  Improved access to food bank in Ashland  Mountain Meadows and other retirement communities north-east of freeway  Hospital  East Main and north of there  Better distribution of bus tokens purchased by City of Ashland, availability of free passes provided by RVTD

39. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What’s Needed  Unserved Pockets in rural areas  Gold Hill  Shady Cove  Applegate area

40. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What’s Needed  Regional Trips  Grant’s Pass for Jobs, Courts and RCC  Lack of information about what is currently available (Greyhound, Amtrak Thruway, other private carriers)  Affordability issues

41. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What is Needed  Recreational Trips  Veterans – Saturday evenings, Sundays and Holidays  Disability Population – after 8 pm  Older Adults - Churches, Community Concerts 41

42. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Themes: What’s Needed  Enhanced Communications  Stakeholders not fully aware of services available (e.g. Saturday service)  Eligibility for specialized services not always well understood  Google Transit not well known

43. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What’s Needed  Transit Affordability  Transit is a better value for lower income families than owning/maintaining a vehicle.  Lowest income populations struggle to pay fares and often run out of money before end of month.  Free ride program is very appreciated 22 rides over 3 months is limiting. Equity of free pass distribution – Medford only.  New one-transfer policy disliked by some riders. 43

44. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes: What’s Needed  Built Environment  Better Pedestrian/Bicycle Access Built environment is highly auto oriented Not pedestrian friendly  Locating of human service and educational destinations relevant to transit Social Services Housing Authority RCC

45. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Key Themes  Jobs Access – critical trip segments  Time and Place  Central Point-White City-Eagle Point Connection  Eagle Point  Unserved pockets (within Medford)  Ashland (unserved areas)  Unserved Pockets (rural areas)  Regional Trips  Recreational Trips  Enhanced Communications  Transit Affordability  Built Environment 45

46. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning RVTD Services and Tiered Strategic Planning Direction

47. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning RVTD Transit Services  RVTD Fixed Route  General public riders  RVTD Valley Lift  Persons certified as ADA eligible for complementary paratransit  Trips within ¾ mile of fixed-route  RVTD PLUS  Non-medical trips for DHS eligible riders; 1 ½ mile  RVTD DD53 (new program)  Workshop/ employment trips for eligible riders  Way To Go promoting alternatives to driving 47

48. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning 48

49. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning RVTD’s Tiered Strategic Plan 49

50. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Available Public Transit

51. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Other Area Public Transit or Specialized Transportation  Josephine Community Transit – Fixed Route and Dial-a-Ride  Klamath Shuttle & Southwest Point  STF-Funded Programs  Upper Rogue Community Center (URCC)  Living Opportunities, Ashland – Grants Pass  RSVP Call A Ride mileage reimbursement  TransLINK  OBSS [Oregon Brokerage System Software]  Greyhound and Amtrak Thruway 51

52. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Discussion: Prioritize Needs  Jobs Access – critical trip segments  Time and Place  Unserved Times – Sunday, early, evening  Central Point-White City-Eagle Point Connection  Eagle Point  Unserved pockets (within Medford)  Ashland (unserved areas)  Unserved Pockets (rural areas)  Regional Trips  Recreational Trips  Enhanced Communications  Transit Affordability  Built Environment 52

53. Coordination Opportunities 53

54. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Opportunities  Coordinated Dispatching – Upper Rogue Community Center  Has increased utilization of transit resources 54

55. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Opportunities  Opening of integrated HHS office downtown Medford  Distribution of free/subsidized bus passes  Easy access from Front Street station  Day Care opportunity?

56. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Opportunities  Before/After Hours Work Access  Specialized Vanpool/Shuttle  Drive Less Connect - ridesharing  Shared Ride Subsidized Taxi  Employer Participation

57. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Opportunities  Information  Travel Training  Stakeholder Training  Google Transit  Customized Information  Mobility Manager for outreach

58. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Opportunities  How to Service Unique Trips  Mileage Reimbursement to Volunteer Drivers Outside RVTD Service Area Individual/Unique Trips/Trip Chaining  Living Opportunities Vehicle Loan Program

59. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Opportunities  Increase bicycle infrastructure  Larger bike racks on buses  Bike lockers at bus stops  Bike lanes and bikeways  Bike share or bike donation programs Maslow Veterans Admin

60. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Specific Coordination Opportunity  Opportunity to connect Vets with jobs and training  Housing Authority Development in White City  VA Rehab Program  Employers (Harry and David)  RCC Table Rock Campus Shuttle

61. Discussion of Opportunities 61

62. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Potential Partners Providers (3+ vehicles) Volunteer Providers Passes/ Reimbursement RVTDCall a Ride Community Works Living OpportunitiesDAV DD Services Upper Rogue Community Center Family Nurturing Center - Outreach/Intake Southern Oregon Goodwill Jackson County DDS VASORCC Living Opportunities 7+ organizations with 1-2 vehicles used for specialized client base Maslow Project Southern Oregon Goodwill VASORCC Major Employers

63. UNITED WE RIDE Plan Coordinated Public Transit/ Human Services Transportation Planning Schedule Overview  August and September  Agency Survey  Conducting September interviews (9/17 to 9/21)  September 20 th Workshop, Steering Committee  Results of Community Input  Strategies and Solutions  January  Review Draft Plan  Additional Public Input  April  Adopt Final Coordination Plan 63