1. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Chapter 1 What is Professional Meeting Management? A Fresh Perspective

2. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association To the Instructor... Thank you for adopting PMM5 for your class(es). Reproduction and use of these resources are limited to instructors currently using Professional Meeting Management®, Fifth Edition. Written permission from the Professional Convention Management Association is required for any other use or means of reproduction. Professional Meeting Management® is a registered trademark of the Professional Convention Management Association.

3. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Learner outcomes Identify components of a well-designed learning experience. Discuss how to better design meeting and conference environments. Differentiate between leadership and management as they apply to meeting planning.

4. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Compelling question Think of a learning experience (class, meeting, conference, etc.) you found to be very valuable. What are 5 or 6 characteristics of that experience that made it so valuable for you?

5. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Powerful environments B = f (p,e) Behavior is a function/result of people interacting with their environment. Kurt Lewin

6. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Learning and community 1. General Sessions 2. Meals 3. Breaks 4. Social Events 5. Concurrent Sessions 6. Exhibits 7. Registration Area Brainstorm how your area can be more intentionally designed to facilitate learning and community among participants.

7. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Achieving desired results Meeting management: doing things right Meeting leadership: doing the right thing What is important today is: doing the right thing … right!

8. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association A Whole New Mind by Dan Pink "Logical and precise, left- brain thinking gave us the Information Age. Now comes the Conceptual Age—ruled by artistry, empathy, and emotion."

9. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Pink’s attributes to master 1. Not just function, but also design 2. Not just argument, but also story 3. Not just focus, but also symphony 4. Not just logic, but also empathy 5. Not just seriousness, but also play 6. Not just accumulation, but also meaning

10. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association A Dan Pink observation “The future belongs to a different kind of person. Designers, inventors, teachers, storytellers — creative and empathetic right-brain thinkers whose abilities mark the fault line between who gets ahead and who doesn’t.”

11. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association The meetings business Planning events versus connecting individuals to the people, knowledge, and tools they need to be successful.

12. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Acknowledgment Jeffrey Cufaude President and CEO Idea Architects 646 E 9th St Indianapolis, IN 46202 317-267-0047 Info@ideaarchitects.org www.ideaarchitects.org

13. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Acknowledgment The fifth edition of Professional Meeting Management® and the Instructor Resource Center has been made possible by a generous educational grant from the PCMA Education Foundation.

14. Professional Meeting Management®, 5th edition © 2006 Professional Convention Management Association Instructor feedback... PCMA requests Feedback on content of this presentation Solicits changes or suggestions Identification of other resources Forward comments and resources to: Glen Ramsborg, PhD Senior Director, Education gramsborg@pcma.org gramsborg@pcma.org