1. Conflict Resolution Cynthia Stong IMECE November 2013 stongc@asme.org

2. Today Avoiding conflict Clear expectations Working with conflict Building trust Understanding each other Having honest conversations Removing conflict

3. Avoiding conflict

4. http://ctb.ku.eduhttp://www.ku.eduhttp://ctb.ku.eduhttp://www.ku.edu Community Toolbox Money Watch/ April 9, 2007 How to run an Effective Meeting

5. Avoiding conflict http://ctb.ku.eduhttp://www.ku.eduhttp://ctb.ku.eduhttp://www.ku.edu Community Toolbox Money Watch/ April 9, 2007 How to run an Effective Meeting

6. Avoiding conflict http://ctb.ku.eduhttp://www.ku.eduhttp://ctb.ku.eduhttp://www.ku.edu Community Toolbox Money Watch/ April 9, 2007 How to run an Effective Meeting

7. Avoiding conflict http://ctb.ku.eduhttp://www.ku.eduhttp://ctb.ku.eduhttp://www.ku.edu Community Toolbox Money Watch/ April 9, 2007 How to run an Effective Meeting

8. Working with conflict Lessons Learned from Messy Leadership by Susan Mazza

9. Working with conflict

10. Practice Building Dialogic Leadership by Ray Ellis

11. Working with conflict 1)Find two people you don’t know 2)Pull your chairs together to form a triangle 3)Sit straight, knees almost touching Dialogic Leadership by Ray Ellis

12. Working with conflict Take 10 minutes to discuss the following: Share examples of when you felt safe in a meeting – safe enough to share something that could be controversial Dialogic Leadership by Ray Ellis

13. Working with conflict As a group, share what happened during that conversation… Dialogic Leadership by Ray Ellis

14. Working with conflict Lessons Learned from Messy Leadership by Susan Mazza

15. Working with conflict Lessons Learned from Messy Leadership by Susan Mazza

16. Working with conflict Overcome your Fear of Confrontation and Conflict by Rhonda Scharf

17. Removing conflict Managing Conflict in Meetings by Mind Tools

18. Remember…. Take Your Team from Worst to First: Leadership Lessons from the Boston Red Sox by Jason Brick Avoiding conflict Clear expectations Working with conflict Building trust Understanding each other Having honest conversations Removing conflict

19. Thank you