1. Group Conflict Management

2. 2

3. 3 High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. CONFLICT MANAGEMENT TOOL

4. 4 Competition High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. COMPETING

5. 5 Competition Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. ACCOMODATING

6. 6 Competition Avoiding Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. AVOIDING

7. 7 Competition Compromise Avoiding Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. COMPROMISING

8. 8 Competition Collaboration Compromise Avoiding Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. COLLABORATING

9. 9 Competition Collaboration Compromise Avoiding Accommodation High HighAssertiveness Concern for Self Low LowAssertiveness Low Cooperation High Cooperation Concern for Others Concern for Others Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.

10. 10  Attention Getting  Rationalization  Compensation  Identification  Projection DEFENSEMECHANISMS  Insulation  Regression  Repression  Fantasy  Negativism  Scapegoating