1. Simon Moon

2. VP in Switzerland *VP in CanadaVP in Australia VP in the USA *Chief Account Manager *Chief Customer Service Manager *Chief Marketing Manager *Chief Financial Officer *Account Payable Department Manager *Call Centre Manager *Advertisement Manager *Product Buyer

3.  Founder : Antonio Mantegazza started his business at Lake Lugano in Switzerland(1928).  Globus family has four companies – Globus, Cosmos Holidays, Avalon, and Monograms  Location : Globus family’s branches located more than 30 different places in Italy, England, Ireland, Scotland, Central & Eastern Europe, South America, Australia & New Zealand, Africa

4.  Group Booking manager – The manager usually deal with group travelers and make sure their clients can travel safely.  Mail department – They send packages for the advertisement and airline tickets  Planning administration – oversee preparation of an annual report summarizing progress on short and long range plan  H/R management department – Recruitment and contracting of company and project staff  Project management department – Oversee the booking of tours this includes : venue liaison from negotiating the deal to distribution of audience questionnaires and programs.

5. -National Parks Guided Vacations -New England, New York & DC Vacations -Alaska Cruises & New England Cruises -Southern & Midwestern Vacations -Special Events -U.S. Family Vacations -Hawaii Cruise & Tour Vacations -Hawaii Vacations -California Vacations -Alaska Guided Vacations

6. -Italy Tours -Britain & Ireland Tours -Germany Tours -Austria Tours -Switzerland Tours -Western Europe -France Vacations -Northern Europe -European River Cruises -Portugal Tours -Morocco Tours -Greece & Turkey Tours -Greece & Turkey Cruise & Tours -Learn more about River Cruising -Multi-Country European Tours -European Tours -One Week or Less Tours -Poland, Hungary & Czech Republic Tours -Southern Europe -Spain Tours -Quick Trips to Europe -Family Travel -European Family Vacations -Faith-Based Travel -European Religious Travel

7.  Today, the Globus family of brands is a global company reaching every corner of the world, yet remains family-owned and steeped in the values Antonio had when he set out across Lake Lugano-to enlighten travellers by showing them the very best of the destinations we know so well.  As business grew through the 1950’s, so did the company’s scope. The Globus portfolio had expanded from Switzerland and Italy to the French Riviera, Scandinavia, Holland, Belgium and England. Innovation was a key ingredient in this success. Early in the decade, Globus developed the first “circular tours,” designed as a more complete travel experience and enhancing the convenience of motor coach touring. Antonio and Werner also pioneered the concept of Grand European Touring by offering first-class European tours, which became the cornerstone of the company’s entry into the U.S. market in the late 50’s

8.  Marketing- Marketing is important in building customer relationships as well as creating product awareness. Without an effective marketing strategy you stand to not gain customers or lose customers which equates to revenue loss and no growth.  Customer Service- Customer service is important to the National Maritime Museum, because without customers there would not be a business. Excellent customer service results in : -Higher visitor numbers and greater customer diversity -Increased sales -Survival in terms of competition -Increasing public image -Satisfied customers and greater job satisfaction for staff -Repeat business and customer loyalty

9.  In general, the eco-tourism is one of the important issue in the tourism industry because not only travellers want to have experiences at destinations, but also they are eager to provide financial assistance to improve the quality of the local environment. As a leading company in the tourism industry, Globus Family encourage their clients to see the natural destinations as the eco-tourism, and the company announce that they assist the amount of money to the important factors to consist the tourism industry, so Globus Family would help improve the quality of products and local destinations.

10.  http://www.globusjourneys.ca/religio us-vacations/ http://www.globusjourneys.ca/religio us-vacations/  http://www.rmg.co.uk/leisure-travel- tourism/units/customer-service/why- important/ http://www.rmg.co.uk/leisure-travel- tourism/units/customer-service/why- important/