1. 1 CONTRACTORS QUALITY SYSTEMS ASSESSMENT TO ISO 9000 By: Tawfiq Al-Atiq December 1996 Presented to: Dr. Sadi Assaf & CEM-520 Class Presented by: Eid S. Al Shammari December 23, 2003

2. 2 Outlines Objective Research Methodology Results Conclusion Recommendation

3. 3 To Assess Construction Contractors Regarding their Quality System Against ISO 9000 Requirements Objective

4. 4 Research Methodology Literature Review for ISO History, Background & application Questioner Questioner Developing & Survey Survey Questioner Questioner Developing & Survey Survey Findings, Conclusion & Recommendation Data Collection & Analysis

5. 5 Results

6. 6 Intr’l organization of Standardization Different Standards Bodies from 117 Countries Greek Word ISO Family ISO Clauses ISO Growth in KSA What is ISO 9000 ?

7. 7 ISO Certification Process Initial visit Formal Assessment Certification is Granted Correction of Deviation Supplier docum. review

8. 8  Internal Quality Sys: Provide Confidence to Management Increases Efficiency & Profitability Minimize waste  External Quality Sys: Provide Confidence to Client Ensure Satisfaction ISO & Construction

9. 9 Survey Outputs Familiarity of ISO 9000 Total Fully Familiar6 Partially Familiar6 Not Familiar3 Applicability of ISO 9000 Total Applicable & Beneficial 10 Have Reservation2 No Comments3

10. 10 Survey Outputs Reasons behind Adopting ISO 9000Total Management Initiatives6 Customer Requirement6 Expect Demand in Future3 No Demand7

11. 11 Survey Outputs

12. 12 Survey Outputs

13. 13 Survey Outputs

14. 14 Two Contractors were Certified Three Contractors are Requested by Major Customers to Comply With ISO 9000 High Cost, Resistance to Change, Remote Job Site Cultural & Languages Difficulty General Weakness of Contractors Quality System Conclusion

15. 15 Recommendations Promote Awareness Third Party Certification Bodies in KSA

16. 16 Thank You