1. Club Secretary Online Certification Program

2. Welcome! Welcome to the Civitan Club Secretary Online
Certification Program.
THANK YOU
for your service to your community,
your club and Civitan International!

3. Introduction!
The club secretary online certification program is divided into video segments for your convenience.
All of the reports/forms in this presentation are available online at and can easily be completed and ed.
After you have review each video segment, you must complete the certification test in order to be certified.
You may only take the certification test once.

4. Primary Responsibilities of Club Secretary

5. Primary Responsibilities
Maintain an accurate membership roster

6. Primary Responsibilities
Record and report minutes

7. Primary Responsibilities
Prepare and submit club reports to Civitan International

8. Primary Responsibilities
Handle, organize and file all incoming and outgoing club correspondence

9. Primary Responsibilities
Order club supplies

10. Primary Responsibilities
Maintain member attendance records

11. Primary Responsibilities
Understand the significant role of the club secretary

12. Maintain an Accurate Membership Roster

13. Maintain an accurate membership roster
Records kept on each member of the club should include the
following information:
Date the member joined
Birth date
Home and business address
Business and home telephone numbers
addresses
Personal interest in community affairs
Miscellaneous items

14. Record and Report Minutes

15. Overview - Record and report minutes
Minutes of the club and board meetings are imperative to a club.

16. Meeting minute and roll call sample form

18. Recording minutes
Minutes must be complete, yet concise and accurate, with only the facts presented.

19. Overview - Record and report minutes
The layout of the minutes should be in such a way that a reference can be made at any time to any item discussed in the past.

20. Overview - Record and report minutes
The minutes should clearly indicate: a. The nature of the meeting – board, general, etc. b. The date, time and place the meeting was held. c. The name of the presiding officer or chairperson.

21. Overview - Record and report minutes
When the number of members attending is small, the names of all in attendance should be listed.

22. Overview - Record and report minutes
At larger meetings, names are not necessary (except the presiding officer or chairperson) but the number of people present should be recorded.

23. Overview - Record and report minutes
Precise wording should be used to list any decisions made.

24. Overview - Record and report minutes
Motions and amendments should be clearly stated and an indication as to whether they were carried or lost. Also record the names of those individuals who made the motions and those who seconded them.

25. Motions and amendments sample form

27. Overview - Record and report minutes
If any business covered in the minutes is reopened at subsequent meetings, the original minutes must not be altered.

28. Overview - Record and report minutes
Type the minutes whenever possible.

29. Overview - Record and report minutes
Store the recorded minutes in books /binders that allow for permanent storage.

30. Reporting minutes
If possible, avoid reading the minutes. Ideally, the minutes should be distributed to the members before the meeting.

31. Reporting minutes
The first item of business at the meeting is to accept or confirm the minutes of the previous meeting.

32. Prepare and Submit Reports to Civitan International

33. Overview – Reports to Civitan International
One of the most important responsibilities of the club secretary is reporting club membership address changes, additions, deletions and new club officers to Civitan International.

34. Adding a new member – Addition Form
The cost is $17.50 for US clubs and $15.00 for Canada clubs.
New member packet by mail.
An addition form will be accepted by or faxed but must be accompanied with a credit card for payment.
Additions will not be added without payment.

36. Reinstating and transferring members - Addition Form
A member may be reinstated or transferred by using the lower portion of the addition form.
The cost to reinstate a member is $5.00 plus $2.50 liability insurance = $7.50 for US clubs and $5.00 for Canada clubs.
There is no cost to transfer a member from another Civitan club.

37. Deleting a member - Deletion Form
When a member is to be officially deleted from your club
membership roster, a deletion form must be completed and sent to Civitan International.
The official date of the deletion is the date it is processed at Civitan International.

39. Name or address changes for a member- Deletion Form
Name and address changes for a member are located on the lower portion of the deletion form.
If you are submitting a name change, please list the old name and the new name of the member.

40. Changes in current year officers - Deletion Form
Changes in club officers are also located on the lower portion of the deletion form.

41. Report of club officers
By July 1 of each year a new slate of club officers should be reported to Civitan International.

43. Summary of Reports/Forms
Adding a new member – Addition form
Reinstate and transfer members – Addition form
Deleting a member – Deletion form
Name or address change for member – Deletion form
Changes in current year officers – Deletion form
Report of club officers – New club officer form

44. Club Correspondence

45. Overview – Club correspondence
A simple method of filing is to use a three ring binder for the
correspondence. Create a series of sections in the binder. Here are some
suggested headings:
District Incoming Correspondence
Civitan International Incoming Correspondence
Incoming Board Matters
Completed Board and Club Minutes
Copies of Outgoing Correspondence
Supply House Orders
Immediate Action

46. Overview – Club correspondence
If the club is doing a special project, it may be
necessary to include a separate file for it,
especially if the project is ongoing and large
amounts of correspondence are generated.

47. Club correspondence
Meet with the past secretary to determine the current procedures regarding the correspondence collection.

48. Club correspondence
If the mail is sent directly to a post office make certain you obtain a key.

49. Sorting the mail should be done on a regular basis.
Club correspondence
Sorting the mail should be done on a regular basis.

50. Club correspondence
Record all correspondence received on a detail journal.
The journal should include the name of the person whom the correspondence was sent, date of the correspondence and whom the correspondence was from.

51. Club correspondence
Meet with the president after sorting all the correspondence. Discuss which items must be handled at the next club meeting and those that can be held over until the next board meeting.

52. Club correspondence
Avoid, whenever possible, standing up and reading every piece of correspondence.

53. Club correspondence
Circulate a summary of the correspondence at the meeting, providing information on the basic contents, the recipient, and to whom follow-up action was assigned.

54. Club correspondence
All outgoing correspondence from the club should be written on club’s official letterhead not be written on blank paper.
If the communication is verbal, follow-up with a written letter confirming details of the conversation.

55. Club Supplies

56. Overview – Club supplies
For the convenience and club savings, Civitan International offers supplies essential for club operations. As secretary, it is your responsibility to familiarize yourself with what is available
and have the necessary supplies on hand.

57. Club supplies
You may order online at

58. Club supplies
Beginning in January 2015 the Civitan Supply House will no longer be able to bill clubs or districts for supply house items. All orders will need to be made with a credit card (Visa, Mastercard, American Express, and Discover/Novus), or by a ACH direct debit transfer from the club’s bank account.

59. Ordering club supplies
Print clearly or type complete information: item stock number, description, style, size, or engraving instructions, etc. List the complete club name and accurate shipping address.

60. Ordering club supplies
Normal delivery is by parcel post or United Parcel Service. Shipping charges are added to the invoice and a street address is required for UPS delivery.

61. Ordering club supplies
Claims for damage or shortage must be made within five (5) days after receiving merchandise. Credit or exchange cannot be made on merchandise items that are damaged on return.

62. Ordering club supplies
The Civitan Supply House will not be responsible for errors in sizes, engraved, or printed items that are ordered by phone.

63. Club supplies
Suggested supply items that you should have on hand at all times:
1. Club stationary
2. Member lapel emblems
3. Framed creeds
4. Framed member scrolls/member plaques
5. Luncheon badges and place cards
6. Member and guest cards
7. Program “Thank you” cards
8. Greeting cards (birthday, sympathy, get well, etc.)
9. Proposal for membership cards
10. Decals
11. Member recruitment brochures: CL 100 – Civitan: A Service Club Worthy of
Your Time, CL 101 – Where Volunteers Become Heroes, CL 181 – Talk
Civitan, CL 115 – Adding New Members for Your Club’s Success.

64. Club supplies Don’t wait until the last minute
and then expect to get what you need.
The Supply House at Civitan
International needs a lead time for
shipping of two to four weeks on some items,
so it’s important to plan ahead.

65. Maintain Member Attendance Records

66. Overview – Member attendance records
Each club should establish its own guidelines regarding attendance at meetings, keeping in mind that requirements must be reasonable.

67. Becoming Certified as Club Secretary

68. Overview – Certification
Secretary Online Certification test
Please fill out all of the information
Answer each test question.
Click the grade quiz button.
Good Luck!