1. Chapter Copyright© 2004 Thomson Learning All rights reserved 10 International Human Resource Management

2. Copyright© 2005 South-Western/Thomson Learning All rights reserved Learning Objectives Know the basic functions of human resource management Define international human resource management Understand the difference between international and domestic human resource management Know the types of workers used by multinationals Know the basic functions of human resource management Define international human resource management Understand the difference between international and domestic human resource management Know the types of workers used by multinationals

3. Copyright© 2005 South-Western/Thomson Learning All rights reserved Learning Objectives Know how and when to use expatriate managers Know the skills necessary for a successful expatriate assignment Understand how expatriate managers are compensated and evaluated Appreciate the issues regarding expatriate assignments of women managers Know how and when to use expatriate managers Know the skills necessary for a successful expatriate assignment Understand how expatriate managers are compensated and evaluated Appreciate the issues regarding expatriate assignments of women managers

4. Copyright© 2005 South-Western/Thomson Learning All rights reserved Learning Objectives Know what to do to make the expatriate assignment easier for their female expatriates Understand e.HR systems and how they can be useful in IHRM Understand the relationship between choice of a multinational strategy and international human resource management Know what to do to make the expatriate assignment easier for their female expatriates Understand e.HR systems and how they can be useful in IHRM Understand the relationship between choice of a multinational strategy and international human resource management

5. Copyright© 2005 South-Western/Thomson Learning All rights reserved Human Resource Management and Functions HRM: deals with the entire relationship of the employee with the organization Recruitment: process of identifying and attracting qualified people to apply for vacant positions Selection: process of filling vacant positions in the organization HRM: deals with the entire relationship of the employee with the organization Recruitment: process of identifying and attracting qualified people to apply for vacant positions Selection: process of filling vacant positions in the organization

6. Copyright© 2005 South-Western/Thomson Learning All rights reserved Basic HRM Functions Training and development: giving employees the knowledge, skills, and abilities to perform successfully Performance appraisal: system to measure and assess employees’ work performance Training and development: giving employees the knowledge, skills, and abilities to perform successfully Performance appraisal: system to measure and assess employees’ work performance

7. Copyright© 2005 South-Western/Thomson Learning All rights reserved Basic HRM Functions Compensation: organization’s entire reward package, including financial rewards, benefits, and job security Labor relations: ongoing relationship between an employer and those employees represented by labor organizations Compensation: organization’s entire reward package, including financial rewards, benefits, and job security Labor relations: ongoing relationship between an employer and those employees represented by labor organizations

8. Copyright© 2005 South-Western/Thomson Learning All rights reserved International Human Resource Management All HRM functions, adapted to the international setting Two added complexities compared to domestic HRM Must choose a mixture of international employees Must decide the extent of adaptation to local conditions All HRM functions, adapted to the international setting Two added complexities compared to domestic HRM Must choose a mixture of international employees Must decide the extent of adaptation to local conditions

9. Copyright© 2005 South-Western/Thomson Learning All rights reserved Types of Employees in Multinational Organizations Expatriate: employee from a different country Home country nationals: expatriate employees from the parent firm’s home country Third country nationals: expatriate workers who come from neither the host nor home country Expatriate: employee from a different country Home country nationals: expatriate employees from the parent firm’s home country Third country nationals: expatriate workers who come from neither the host nor home country

10. Copyright© 2005 South-Western/Thomson Learning All rights reserved Types of Employees in Multinational Organizations Host country nationals: local workers who come from the host country where the unit is located Inpatriate: employees from foreign countries who work in the country where the parent company is located Host country nationals: local workers who come from the host country where the unit is located Inpatriate: employees from foreign countries who work in the country where the parent company is located

11. Copyright© 2005 South-Western/Thomson Learning All rights reserved Key Questions Regarding Local Employees How can we identify talented local employees? How can we attract these employees to apply for jobs? Can we use our home country’s training methods with local employees? What types of appraisal methods are customary? How can we identify talented local employees? How can we attract these employees to apply for jobs? Can we use our home country’s training methods with local employees? What types of appraisal methods are customary?

12. Copyright© 2005 South-Western/Thomson Learning All rights reserved Key Questions Regarding Local Employees (cont.) What types of rewards do local people value? How can we retain and develop employees with a high potential as future managers? Do any local laws affect staffing, compensation, and training decisions? What types of rewards do local people value? How can we retain and develop employees with a high potential as future managers? Do any local laws affect staffing, compensation, and training decisions?

13. Copyright© 2005 South-Western/Thomson Learning All rights reserved The Expatriate or the Host Country Manager Multinationals must decide whether to use expatriates or home country nationals Need to look at some questions Given the firm’s strategy, what is the preference for the position? Multinationals must decide whether to use expatriates or home country nationals Need to look at some questions Given the firm’s strategy, what is the preference for the position?

14. Copyright© 2005 South-Western/Thomson Learning All rights reserved The Expatriate or the Host Country Manager Using expatriate managers Do parent country managers have the appropriate skills? Are they willing to take expatriate assignments? Do any laws affect the assignment of expatriate managers? Using host country managers Do they have the expertise for the position? Can we recruit them from outside the company? Using expatriate managers Do parent country managers have the appropriate skills? Are they willing to take expatriate assignments? Do any laws affect the assignment of expatriate managers? Using host country managers Do they have the expertise for the position? Can we recruit them from outside the company?

15. Copyright© 2005 South-Western/Thomson Learning All rights reserved Is the Expatriate Worth It? Decisions must take into account costs of such assignments High cost High failure rate Decisions must take into account costs of such assignments High cost High failure rate

16. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.1: Paying for the Expatriate Manager: Indices of Cost of Living Abroad

17. Copyright© 2005 South-Western/Thomson Learning All rights reserved Reasons for U.S. Expatriate Failure Individual Personality of the manager Lack of technical proficiency No motivation for assignment Family Spouse or family members fail to adapt Family members or spouse do not want to be there Individual Personality of the manager Lack of technical proficiency No motivation for assignment Family Spouse or family members fail to adapt Family members or spouse do not want to be there

18. Copyright© 2005 South-Western/Thomson Learning All rights reserved Reasons for U.S. Expatriate Failure (cont.) Cultural Manager fails to adapt Manager fails to develop relationship with key people Organizational Excessively difficult responsibilities Company fails to pick the right person Company fails to provide the technical support Cultural Manager fails to adapt Manager fails to develop relationship with key people Organizational Excessively difficult responsibilities Company fails to pick the right person Company fails to provide the technical support

19. Copyright© 2005 South-Western/Thomson Learning All rights reserved Strategic Role of Expatriate Assignments Helps managers acquire international skills Helps coordinate and control operations dispersed activities Communication of local needs/strategic information to headquarters In-depth knowledge of local markets Helps managers acquire international skills Helps coordinate and control operations dispersed activities Communication of local needs/strategic information to headquarters In-depth knowledge of local markets

20. Copyright© 2005 South-Western/Thomson Learning All rights reserved International Cadre: Another Choice Separate group of expatriate managers who specialize in a career of international assignments Have permanent international assignments Move from international assignments to international assignments Recruited from any country Sent to worldwide locations to develop cross-cultural skills Separate group of expatriate managers who specialize in a career of international assignments Have permanent international assignments Move from international assignments to international assignments Recruited from any country Sent to worldwide locations to develop cross-cultural skills

21. Copyright© 2005 South-Western/Thomson Learning All rights reserved Key Success Factors for Expatriate Assignments Technical and managerial skills Personality traits Relational abilities Family situation International motivation Language ability Technical and managerial skills Personality traits Relational abilities Family situation International motivation Language ability

22. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.2: Expatriate Success Factors and Selection Methods

23. Copyright© 2005 South-Western/Thomson Learning All rights reserved Priority of Success Factors Assignment length Technical and professionals skills are key for short assignments Cultural similarity Required interaction with local people Job complexity and responsibility Assignment length Technical and professionals skills are key for short assignments Cultural similarity Required interaction with local people Job complexity and responsibility

24. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.3: Selecting Expatriates: Priorities for Success Factors by Assignment Characteristics

25. Copyright© 2005 South-Western/Thomson Learning All rights reserved Training and Development Cross-cultural training: increases the relational abilities of future expatriates and their spouses and families Training rigor: extent of effort by both trainees and trainers required to prepare the trainees for expatriate positions Cross-cultural training: increases the relational abilities of future expatriates and their spouses and families Training rigor: extent of effort by both trainees and trainers required to prepare the trainees for expatriate positions

26. Copyright© 2005 South-Western/Thomson Learning All rights reserved Training and Development (cont.) Low rigor training Short time period Lectures and videos on local cultures Briefings on company operations High rigor training Last over a month Experiential learning Extensive language training Includes interactions with host country nationals Low rigor training Short time period Lectures and videos on local cultures Briefings on company operations High rigor training Last over a month Experiential learning Extensive language training Includes interactions with host country nationals

27. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.4: Training Rigor: Techniques and Objectives

28. Copyright© 2005 South-Western/Thomson Learning All rights reserved Expatriate Performance Appraisal: Challenges Fit of international operation in multinational strategy Unreliable date Complex and volatile environments Time difference and distance separation Local cultural situation Fit of international operation in multinational strategy Unreliable date Complex and volatile environments Time difference and distance separation Local cultural situation

29. Copyright© 2005 South-Western/Thomson Learning All rights reserved Steps to Improve the Expatriate Performance Appraisal 1.Fit the evaluation criteria to strategy 2.Fine-tune the evaluation criteria 3.Use multiple sources of evaluation with varying periods of evaluation 1.Fit the evaluation criteria to strategy 2.Fine-tune the evaluation criteria 3.Use multiple sources of evaluation with varying periods of evaluation

30. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.6: Evaluation Sources, Criteria, and Time Periods for Expatriate Performance Appraisals

31. Copyright© 2005 South-Western/Thomson Learning All rights reserved The Expatriate Manager: Compensation The balance-sheet approach Provides a compensation package that equates purchasing power Allowances for cost of living, housing, food, recreation, personal care, clothing, education, home furnishing, transportation, and medical care The balance-sheet approach Provides a compensation package that equates purchasing power Allowances for cost of living, housing, food, recreation, personal care, clothing, education, home furnishing, transportation, and medical care

32. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.7: Balance Sheet Approach To Expatriate Compensation

33. Copyright© 2005 South-Western/Thomson Learning All rights reserved Additional Allowances and Perquisites Foreign service premiums Hardship allowance Relocation allowances Home-leave allowances Foreign service premiums Hardship allowance Relocation allowances Home-leave allowances

34. Copyright© 2005 South-Western/Thomson Learning All rights reserved Expatriate Manager Compensation: Other Approaches Headquarters-based compensation: paying home country wages regardless of location Host-based compensation system: adjusting wages to local lifestyles and costs of living Global pay systems: worldwide job evaluations, performance appraisal methods, and salary scales are used Headquarters-based compensation: paying home country wages regardless of location Host-based compensation system: adjusting wages to local lifestyles and costs of living Global pay systems: worldwide job evaluations, performance appraisal methods, and salary scales are used

35. Copyright© 2005 South-Western/Thomson Learning All rights reserved Repatriation Problem Difficulties faced coming back home Three basic cultural problems—“reverse culture shocks” Adapt to new work environment and culture of home Expatriates must relearn own national and organization culture Need to adapt to basic living environment Difficulties faced coming back home Three basic cultural problems—“reverse culture shocks” Adapt to new work environment and culture of home Expatriates must relearn own national and organization culture Need to adapt to basic living environment

36. Copyright© 2005 South-Western/Thomson Learning All rights reserved Strategies for Successful Repatriation Provide a strategic purpose for the repatriation Establish a team to aid the expatriate Provide parent country information sources Provide training and preparation for the return Provide a home-leave policy to encourage expatriates to make regular visits to the home office Provide support for the expatriate and family on return Provide a strategic purpose for the repatriation Establish a team to aid the expatriate Provide parent country information sources Provide training and preparation for the return Provide a home-leave policy to encourage expatriates to make regular visits to the home office Provide support for the expatriate and family on return

37. Copyright© 2005 South-Western/Thomson Learning All rights reserved International Assignments for Women: Two Myths Myth 1: Women do not wish to take international assignments. Myth 2: Women will fail in international assignments because of the foreign culture’s prejudices against local women. Successful women expatriates Foreign not female—emphasize nationality not gender Myth 1: Women do not wish to take international assignments. Myth 2: Women will fail in international assignments because of the foreign culture’s prejudices against local women. Successful women expatriates Foreign not female—emphasize nationality not gender

38. Copyright© 2005 South-Western/Thomson Learning All rights reserved International Assignments for Women: Advantages More visible Strong in relational skills Wider range of interaction options More visible Strong in relational skills Wider range of interaction options

39. Copyright© 2005 South-Western/Thomson Learning All rights reserved International Assignments for Women: Disadvantages Face the glass ceiling Isolation and loneliness Constant proving of themselves, working harder than male Need to balance work and family responsibilities Need to worry about accompanying spouse Face the glass ceiling Isolation and loneliness Constant proving of themselves, working harder than male Need to balance work and family responsibilities Need to worry about accompanying spouse

40. Copyright© 2005 South-Western/Thomson Learning All rights reserved More Women in the Future? Women expatriate managers are expected to grow Acute shortage of high-quality managers Increasing number of women provide role models Women expatriate managers are expected to grow Acute shortage of high-quality managers Increasing number of women provide role models

41. Copyright© 2005 South-Western/Thomson Learning All rights reserved What Can Companies Do To Ensure Female Expatriate Success? Provide mentors Provide opportunities for interpersonal networks as a form of organizational support Remove sources of barriers Provide support to cope with dual-career issues Provide mentors Provide opportunities for interpersonal networks as a form of organizational support Remove sources of barriers Provide support to cope with dual-career issues

42. Copyright© 2005 South-Western/Thomson Learning All rights reserved Multinationals and Electronic Human Resource Management Electronic human resources (e.HR): automation of various aspects of the human resources system of a company

43. Copyright© 2005 South-Western/Thomson Learning All rights reserved Strategic Benefits of e.HR Systems Reduce HR and administrative system cost Boosts productivity Improve HR services to employees Employees take control of their own data Repository of the wealth of knowledge and skills of expatriates Employee tracking for career management and other HR purposes Repository of information for outside stakeholders Reduce HR and administrative system cost Boosts productivity Improve HR services to employees Employees take control of their own data Repository of the wealth of knowledge and skills of expatriates Employee tracking for career management and other HR purposes Repository of information for outside stakeholders

44. Copyright© 2005 South-Western/Thomson Learning All rights reserved Proper Steps to e.HR Implementation Develop business case to justify using e.HR or upgrade to e.HR Make the system customer-focused Be proactive Organize collected data in ways that is useful to the organization Develop business case to justify using e.HR or upgrade to e.HR Make the system customer-focused Be proactive Organize collected data in ways that is useful to the organization

45. Copyright© 2005 South-Western/Thomson Learning All rights reserved Multinational Strategy and IHRM IHRM orientation: company’s basic tactics and philosophy for coordinating IHRM activities for managerial and technical workers

46. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.8: IHRM Orientation and IHRM Practices for Managers and Technical Workers

47. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.8: IHRM Orientation and IHRM Practices for Managers and Technical Workers

48. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.8: IHRM Orientation and IHRM Practices for Managers and Technical Workers

49. Copyright© 2005 South-Western/Thomson Learning All rights reserved Multinational Strategy and IHRM Ethnocentric IHRM: all aspects of HRM for managers and technical workers tend to follow the parent organization’s home-country HRM practices

50. Copyright© 2005 South-Western/Thomson Learning All rights reserved Benefits of Ethnocentric IHRM Little need to recruit qualified host country nationals for higher management Greater control and loyalty of home country nationals Key decisions centralized Little need to recruit qualified host country nationals for higher management Greater control and loyalty of home country nationals Key decisions centralized

51. Copyright© 2005 South-Western/Thomson Learning All rights reserved Costs of Ethnocentric IHRM May limit career development for host country nationals Host country nationals may never identify with the home company Expatriate managers are often poorly trained for international assignments and make mistakes Expatriates may have limited career development May limit career development for host country nationals Host country nationals may never identify with the home company Expatriate managers are often poorly trained for international assignments and make mistakes Expatriates may have limited career development

52. Copyright© 2005 South-Western/Thomson Learning All rights reserved Regiocentric and Polycentric IHRM Regiocentric IHRM: region-wide HRM policies are adopted Polycentric IHRM: firm treats each country-level organization separately for HRM purposes Greater responsiveness to host country differences Regiocentric IHRM: region-wide HRM policies are adopted Polycentric IHRM: firm treats each country-level organization separately for HRM purposes Greater responsiveness to host country differences

53. Copyright© 2005 South-Western/Thomson Learning All rights reserved Benefits of Polycentric and Regiocentric HRM Policies Reduces costs for training of expatriate managers from headquarters No investment in language training Fewer problems with adjustments to local cultures Less expensive Reduces costs for training of expatriate managers from headquarters No investment in language training Fewer problems with adjustments to local cultures Less expensive

54. Copyright© 2005 South-Western/Thomson Learning All rights reserved Costs of Polycentric and Regiocentric IHRM Policies Coordination problems with headquarters based on cultural, language, and loyalty differences Limited career-path opportunities for host country and regional managers Limited international experience for home country managers Coordination problems with headquarters based on cultural, language, and loyalty differences Limited career-path opportunities for host country and regional managers Limited international experience for home country managers

55. Copyright© 2005 South-Western/Thomson Learning All rights reserved Global IHRM Orientations Recruiting and selecting worldwide Assigning the best managers to international assignments regardless of nationality Recruiting and selecting worldwide Assigning the best managers to international assignments regardless of nationality

56. Copyright© 2005 South-Western/Thomson Learning All rights reserved Global IHRM Orientations Benefits Bigger talent pool Develops international expertise Helps build transnational organizational cultures Costs Importing managerial and technical employees not always possible Added expense Benefits Bigger talent pool Develops international expertise Helps build transnational organizational cultures Costs Importing managerial and technical employees not always possible Added expense

57. Copyright© 2005 South-Western/Thomson Learning All rights reserved IHRM Orientation and Multinational Strategy Early stages of internationalization—ethnocentric IHRM Multilocal strategies—ethnocentric or regiocentric Regional strategy—regiocentric, polycentric or global Early stages of internationalization—ethnocentric IHRM Multilocal strategies—ethnocentric or regiocentric Regional strategy—regiocentric, polycentric or global

58. Copyright© 2005 South-Western/Thomson Learning All rights reserved Exhibit 10.9: IHRM Orientations and Multinational Strategies