1. Lessons Learnt A Contractor’s Perspective.

2. Discussion Points: Timing Communication Resources Long term and ongoing incidents

3. Available Tanker Incident Data TPI Data on last 3 years (state/incident type/cost) based on minimal data (34 incidents) most incidents occur between 5:00pm and 7:00am

4. Timing Issue -When do they happen?…. At the worst possible time! e.g. Brisbane Floods, peak hour, at night, on public holidays, during staff shortages, etc.

5. Lesson -Continual planning, preparedness (Exercise and Training) and review of the TERP -Just because you have a TERP, doesn't ensure people will read it, follow it or have the resources and training to be able to implement it. Timing

6. Communication Issue -Initial information: -Accuracy of – Leaking? Not Leaking? Who’s truck? Correct location, the type of product, UN N o., etc.

7. Lesson -The first call or calls -Onsite contact – the importance of correct information -forming long term relationships with ‘stakeholders’ Communication

8. Communication Cont. Issue -Limitations of communication i.e. missing calls containing vital information (products, resources, site information) Lesson -Delegation: especially for longer term resources -Notation: of everything -Selective phone calls and call waiting – prioritise -Messages cannot be listened to (can’t catch up) -Use a call centre or designated person to record and provide information -Technology – advantages and limitations

9. Communication Cont. Issue -Stakeholders – and their perceptions of the incident or scope Lesson -Command structure ASAP - the importance of: -Continual updates – time sequence i.e. every hour/day -Experienced persons communicate better under pressure

10. Resources Issue Location – City -Major capital city – resources usually available within reasonable timeframes however - specialist equipment is not sitting around waiting for incidents or Drivers / Operators may out of hours, (fatigue, other works or ER’s) Location – Country - Additional time for everything – local disposal will be an issue especially for DG loads -Specialist HAZMAT- is out of a capital cities (Fly in) -Food/Drink/Amenities/replacement crew Lesson -Identifying and knowing where the resources are for optimal response. -Conveying any resource advantages or limitations to the stakeholders.

11. Long Term Issue -Product Migration = a longer job Lesson -Specialist company/Experienced personnel/Project Manager -Succession planning, resources, authorities – until sign off -Communicate and update constantly.

12. Sharing Lessons learnt Issue -No single Authority or Platform for communicating lessons Learnt regarding tanker incidents. Lesson -We haven't learnt that yet….

13. Questions