1. www.ielts.org IELTS Customer Journey

2. www.ielts.org Customer Journey IELTS Enquiry Preparation Application Confirmation Test Day Results

3. www.ielts.org Go to: www.britishcouncil.org/takeielts - you’ll find all the information you need to prepare for your test and book an IELTS test. Click on ‘Book your test’ and complete the online registration. If you have any problems, call the British Council on 0211-376 700 or email info@britishcouncil.org.zmwww.britishcouncil.org/takeieltsinfo@britishcouncil.org.zm Application

4. www.ielts.org Pay the IELTS test fee of K1, 200 online using your VISA card. K175 for your study material at the Bank. Remember to ask for a copy of the bank deposit slip. Payment

5. www.ielts.org Test Day The Listening test starts at 9.00hrs and the Reading and Writing tests are done after the listening test. It is a must that you arrive 60 minutes before the start of the test for registration. You MUST bring the SAME ID document you used when you registered.

6. www.ielts.org SPEAKING TEST The speaking test starts at 13:00hrsThe speaking test starts at 13:00hrs Each candidate is allocated a time slot for the speaking testEach candidate is allocated a time slot for the speaking test The speaking test is 15-20minutes long.The speaking test is 15-20minutes long.

7. www.ielts.org Released 13days after the test is takenReleased 13days after the test is taken Valid for 2 yearsValid for 2 years Accepted in over 9000+ UniversitiesAccepted in over 9000+ Universities Result

8. www.ielts.org QUESTION AND ANSWER SESSION

9. www.ielts.org Contact us T: -260 211 376 700 E: info@Britishcouncil.org.zminfo@Britishcouncil.org.zm W: www.BritishCouncil.org.zmwww.BritishCouncil.org.zm Social Media Aquarius house | Katima Mulilo Rd | Lusaka Zambia Facebook – British Council Zambia