1. Visioning Financial Planning Strategic Alignment Project Management Process Reengineering Technology Development Organization Restructuring Service Management The Alignment of Change Management Disciplines Customer/Market Expectations Organization Culture/Resilience Technology Advances Organization Structure/Capability Project Management Maturity Executive Leadership Share Holder Expectations

2. Visioning Customer/Market Expectations Change is usually driven by customer demand or market forces, to gain advantage or to retain market share At the heart of change is a vision of the end state in relation to the present The Requirement for Change

3. Visioning Customer/Market Expectations Change inevitably requires a repositioning of perspective, where old ways give way to new, the known for the unknown Understanding and accepting the risk to the status quo Organization Culture/Resilience The Impact of Change

4. Visioning Customer/Market Expectations Change must be feasible, implementable and sustainable, but must provide an advantage to produce business benefit Looking beyond what is to what can be, visualizing the potential of new technology Organization Culture/Resilience Technology Advances The Enabling of Change

5. Visioning Customer/Market Expectations Change can demand additional capacity, but invariably demands reconfiguration of the present capacity to do work Holding present limitations and paradigms loosely, thinking outside the box Organization Culture/Resilience Technology Advances Organization Structure/Capability The Reality of Change

6. Visioning Customer/Market Expectations Change has a tendency to fail, to not deliver on expectations, to expand beyond capacity, if not aggressively managed Preparing for the inevitable struggle, having a realistic view of complexity Organization Culture/Resilience Technology Advances Organization Structure/Capability Project Management Maturity The Controlling of Change

7. Visioning Customer/Market Expectations Change is inspired, led and not just implemented, mandatory for survival, the door to advancement Communicating the imperative and leading by example Organization Culture/Resilience Technology Advances Organization Structure/Capability Project Management Maturity Executive Leadership The Commitment to Change

8. Customer/Market Expectations Change is undertaken solely to provide significant benefit to some, if not all, stakeholders without depreciating the future value to others Knowing the stakeholders and guarding their stake Organization Culture/Resilience Technology Advances Organization Structure/Capability Project Management Maturity Executive Leadership Share Holder Expectations Visioning The Value of Change

9. Share Holder Expectations Visioning Financial Planning Estimating investment cost and return; validating the viability of proposed change; establishing financial targets to measure success Financial PlanningChange Discipline -

10. Visioning Ensuring that change objectives match corporate objectives; associating expected results with specific corporate goals; securing and maintaining executive support Strategic Alignment Executive Leadership Strategic AlignmentChange Discipline -

11. Visioning Integrating activities to produce change; controlling scope; delivering to time, cost and quality expectations; developing a capability to implement change Project Management Project Management Maturity Change Discipline -Project Management

12. Visioning Designing work and workflow; identifying technology interface requirements; establishing production benchmarks; identifying opportunity to improve process Process Reengineering Organization Structure/Capability Change Discipline -Process Reengineering

13. Visioning Designing technology solutions; developing, assembling and installing technology components; maintaining architecture integrity Technology Development Technology Advances Change Discipline -Technology Development

14. Visioning Developing policy and procedures; designing jobs; assigning authority and responsibility; establishing accountability; developing a capacity to change Organization Restructuring Organization Culture/Resilience Change Discipline -Organization Restructuring

15. Visioning Identifying customer relationships; establishing service targets; designing measurement and reporting tools; relating configuration to service output Service Management Customer/Market Expectations Change Discipline -Service management

16. Visioning Change disciplines are sometimes perceived as independent management disciplines with little interaction and different goals, leading to less than optimized change outcome Service Management Organization Restructuring Technology Development Process Reengineering Project Management Strategic Alignment Financial Planning The Misalignment of Change

17. Visioning Financial Planning Strategic Alignment Project Management Process Reengineering Technology Development Organization Restructuring Service Management Through the coordination of project management, change disciplines are integrated and aligned for optimum results, as vision is translated to delivery of service The Alignment of Change Management Disciplines Third Rock from the Sun Note that the vision is central, giving the light and energy for change. And not unlike our solar system, on the third rock is where perspective of the system is gained and the paths of its components plotted.