1. Module 12 Oversight Assessment of Accreditation Bodies Office and Witnessed Assessment
February 2015

2. Module Summary In this module we will discover: How AB’s Work
Requirements for AB’s
All about ISO 17011
AB Relationship with the IAF
as applicable to AB’s (Section 5)
How to conduct AB Oversight
Office Assessment including Form J
Witnessed Assessment including Form K

3. Oversight of Accreditation Bodies
Oversight of Accreditation Bodies (ABs) is described in clause 7.11
It requires oversight of ABs in two forms:
Office Assessment
Witnessed Assessment
To conduct an effective assessment we need to understand how a AB works
Assessment of ABs will usually be an OP Assessor only oversight
Let’s start with the standard that the AB works to, and is peer evaluated against - ISO 17011:2004

4. Introducing ISO 17011:
ISO 17011:2004, Conformity assessment — General requirements for accreditation bodies accrediting conformity assessment bodies
What’s it all about?
Applicable to Accreditation Bodies (ABs) accrediting all types of Conformity Assessment Bodies (CABs)
Contains requirements for assessing and accrediting CABs
Also used for the peer evaluation process for mutual recognition arrangements between ABs
References:
ISO 17000:2004 Conformity Assessment – Vocabulary and general principles
Please refer to ISO 17011:2004 as we proceed:
Note: Form J questions are referenced (Qxx)

5. Accreditation Body (AB) Responsibilities

6. Where does ISO 17011 fit? Accredited Certification Framework
Regional Special Recognition Groups e.g.:
PAC – Pacific Accreditation Cooperation
EA - European – cooperation for Accreditation
IAAC – Inter American Accreditation Cooperation
IAF
ISO/IEC 17011
Accreditation Bodies
Certification Bodies
ISO/IEC 17021
Certified Management Systems
e.g. ISO 9001
9100 series
CB Trade Associations
Industry Trade Associations
Accredited Certification Framework

7. ISO 17011 within an AB: ISO/IEC 17011 Accreditation Bodies
Certification Bodies
EMAS Verifiers Council Regulation 761/2001
Eco-Management and Audit Scheme
ISO/IEC 17021
Environmental Management Systems
Quality Management Systems
ISO/IEC 17024
Persons
ISO/IEC 17065
Products

8. ISO within an AB:

9. Illustration of typical AB processes

10. ISO 17011 Sections for Focus:
4.6 Accreditation Activity
4.3 Impartiality
6 Human resources
7 Accreditation process
7.2 Application
7.3 Resource review
7.5 Preparation for assessment
7.6 Documentation and record review
7.7 On-site assessment
7.8 Analysis of findings and assessment report
7.9 Decision-making and granting accreditation
7.11Reassessment and surveillance
5 Management including:
5.7 Internal audits

11. Section 4.6 - Accreditation Activity:
AB to describe its accreditation activities
May adopt application or guidance documents and/or participate in the development of them
shall ensure that such documents have been formulated by committees or persons possessing the necessary competence, and
with participation of interested parties (as appropriate)
Where international application or guidance documents are available, these should be used
The AB shall establish procedures for extending its activities and to react to demands of interested parties

12. Section 4.3 – Impartiality:
AB operated to safeguard objectivity and impartiality
Non-discriminatory policies and procedures
Structure for safeguarding impartiality and for developing and maintaining the principles and major policies:
To provide an opportunity for effective involvement by interested parties
With a balanced representation of interested parties with no single party predominating
ABs shall not offer or provide any service that affects its impartiality, such as
The conformity assessment services that CABs perform
Consultancy

13. Section 4.3 – Impartiality:
AB to ensure that the activities of its related bodies do not compromise the confidentiality, objectivity and impartiality of its accreditations
ABs to identify, analyse and document the relationships with related bodies to determine the potential for conflict of interest:
Where identified, appropriate action to be taken

14. Section 6 – Human Resources: (Q44)
AB shall have a sufficient number of competent personnel for the type, range and volume of work performed
For each activity involved in the accreditation process the AB describes (Q45)
qualifications, experience and competence required
initial and ongoing training required
Procedures required for selecting, training and formally approving assessors and experts
AB to identify the specific scopes in which each assessor and expert has demonstrated competence to assess

15. Section 6 – Human Resources:
AB ensure the satisfactory performance of the assessment and the accreditation decision-making process
by establishing procedures for monitoring the performance and competence of the personnel
AB to conduct monitoring to evaluate an assessor’s performance and to recommend appropriate follow-up actions to improve performance
Each assessor shall be observed on-site regularly, normally every three years, unless there is sufficient supporting evidence that the assessor is continuing to perform competently
Personnel records required to be kept

16. Section 7 – Accreditation Process:
General criteria for accreditation of CABs shall be those set out in the relevant normative documents such as International Standards and Guides for the operation of CABs
AB to make information publicly available as per clause 7.1.2
Application: (Q16)
CABs to make formal application, and
Provide information to the AB including copy of management system
AB to review for adequacy (Q17)

17. Section 7.3 – Resource Review: (Q18)
AB to review its ability to carry out the assessment of the applicant CAB:
in terms of its own policy
its competence, and
and the availability of suitable assessors and experts
Also the ability of the AB to carry out the initial assessment in a timely manner

18. Section 7.5 – Preparation for Assessment:
AB may conduct a preliminary visit:
May identify deficiencies in the CAB management system or its competencies
AB appoint an assessment team consisting of a lead assessor and assessors and/or experts:
With appropriate knowledge of the specific scope(s)
Understanding sufficient to make a reliable assessment of the competence of the CAB to operate within its scope of accreditation
Assessment team to act in an impartial and non-discriminatory manner
Procedures for sampling where the scope covers a variety of specific conformity assessment services

19. Section 7.5 – Preparation for Assessment:
For initial assessments:
Visit the main or head office
All other premises of the CAB from which one or more key activities are performed and which are covered by the scope
For surveillance and reassessment
And where the CAB works from various premises
AB to use procedures for sampling all premises from which one or more key activities are performed
May identify deficiencies in the CAB management system or its competencies
AB and CB and assessment team to agree dates of assessment to meet overall assessment plan

20. Section 7.6 – Documents and Record Review:
Review all relevant documents and records supplied by the CAB to evaluate the CAB documented system
May decide not to proceed with an on-site assessment
Must document and report nonconformities to CAB if not proceeding

21. Section 7.7 – On-site Assessment:
Commence with an opening meeting including:
Purpose of the assessment
Accreditation criteria and scope for the assessment
Assessment schedule
Assess:
The conformity assessment services of the CAB
At the premises of the CAB from which one or more key activities are performed
Perform witnessing at other selected locations where the CAB operates,
To gather objective evidence that the CAB is competent and conforms to the relevant standard(s) and other requirements
Witness the performance of staff of the CAB to provide assurance of the competence of the CAB

22. Section 7.8: Analysis of findings: Assessment Report:
Analyse all relevant information and evidence gathered during the assessment
Analysis to be sufficient to allow the determination of the extent of competence and conformity of the CAB
May provide observations on areas for possible improvement but not consultancy
Assessment Report:
A meeting shall take place prior to leaving the site
Provide a written and/or oral report on findings
Opportunity for the CAB to ask questions to be provided
A written report provided to the CAB promptly
Report shall contain comments on competence and conformity, and shall identify any nonconformities

23. Section 7.8: Assessment Report:
CAB shall be invited to respond to the assessment report and to describe the specific actions taken or planned to be taken, within a defined time, to resolve any identified nonconformities
Responses of the CAB to be reviewed to see if the actions appear to be sufficient and effective.
Evidence of effective implementation of actions or a follow-up assessment may be carried out to verify effective implementation of corrective action
Information provided to the accreditation decision-maker(s) as per clause a) to k)

24. Section 7.9 - Decision-Making: (Q28)
AB shall, without undue delay, make the decision on whether to grant or extend accreditation on the basis of an evaluation of all information received and any other relevant information
AB shall provide an accreditation certificate to the accredited CAB containing information as per clauses a) to g) and

25. Section 7.11 - Reassessment & Surveillance: (Q32)
AB shall have procedures and plans for carrying out periodic surveillance on-site assessments, other surveillance activities and reassessments at sufficiently close intervals to monitor the continued fulfilment of the requirements for accreditation by the accredited CAB.
Reassessment is similar to an initial assessment, except that experience gained during previous assessments shall be taken into account
Surveillance on-site assessments are less comprehensive than reassessments

26. Section 7.11 - Reassessment & Surveillance:
AB to design its plan for reassessment and surveillance of each CAB so that representative samples of the scope of accreditation are assessed on a regular basis
AB to rely on either reassessment alone or a combination of reassessment and surveillance:
Reassessment alone at intervals not exceeding 2 years; or
If reassessment and surveillance; then reassessment at least every 5 years;
Interval between the surveillance on-site assessments should not exceed 2 years

27. Section 7.11 - Reassessment & Surveillance:
Where nonconformities are identified, the AB shall define strict time limits for corrective actions to be implemented
AB to confirm the continuation of accreditation, or decide on the renewal of accreditation, based on the results of surveillance and reassessments
AB may conduct extraordinary assessments as a result of complaints or changes

28. Section 5 - Management:
ABs required to establish, implement and maintain a management system and continually improve its effectiveness in accordance with ISO that addresses: (Q5)
Policies and objectives including a quality policy
Objectives should be measurable and shall be consistent with the AB’s policies
Management manual and associated documents to include:
Document control (5.3) and records (5.4)
Nonconformities and corrective actions (5.5)
Preventive actions (5.6)
Internal audits (5.7)
Management reviews (5.8)
Complaints (5.9) and Appeals (7.10) (Q8-9) (Q30)

29. Section 5 - Management:
Top management shall appoint a member of management who, irrespective of other responsibilities, shall have responsibility and authority that includes:
ensuring that procedures needed for the management system are established, and
reporting to top management on the performance of the management system and any need for improvement
Note: Many of the management system requirements are similar but not always the same as ISO 9001 requirements

30. Other Clauses: ISO 17011 also includes requirements for:
Legal responsibility (4.1) and structure (4.2)
Confidentiality (4.4) (Q48)
Liability and financing (4.5)
Subcontracting the assessment (7.4) (Q47)
Extending accreditation (7.12)
Suspending, withdrawing or reducing accreditation (7.13)
Records (7.14)
Proficiency testing and other comparisons for laboratories (7.15)
Responsibilities of the AB and the CAB (8)
Take some time to read these requirements

31. The IAF Multilateral Agreement (MLA):
Multilateral Agreements (MLAs) create confidence in, and acceptance of, accredited certifications, inspections and test reports, eliminating the need for suppliers to be certified in each country where they sell their products or services
Each signatory is subject to routine rigorous evaluations by peer evaluation teams in order to verify continuing conformance with the international standard for accreditation bodies (ISO/IEC )
MLA Signatories and the accreditations they grant are internationally recognised through the IAF (and ILAC for Laboratories) and Regional Accreditation Groups

32. ICOP and the AB
To participate in the ICOP process ABs must be signatories to the IAF MLA for Quality Management Systems (Q1)
The IAF MLA has 5 levels
AB’s are required to be scope ISO Level 5 for ISO 9001
MLA Signatories can be found on the IAF website at
All current ABs in the ICOP process are MLA signatories
MLA process includes peer evaluations of ABs
Results of peer evaluations are available on request, during oversight assessment of ABs

33. Cross Frontier (Q47)
The IAF operates a facility where MLA signatory ABs can subcontract assessments to each other called ‘Cross Frontier Accreditation’
Details can be found on the IAF website at by following the link under the ‘Publications’ button looking for IAF GD 3:2003 Guidance on Cross Frontier Accreditation
ABs participating in ICOP may only subcontract ICOP assessments to other ABs approved within the ICOP scheme
Refer to clause 16 for detailed requirements

34. Additional Requirements?
There are no IAF Mandatory Documents applicable to AB’s
Remember AB’s assess CB’s to the requirements of the MD’s
ABs that are signatories of the MLA are required to observe IAF/ILAC A5:04/2009 IAF/ILAC Multi-Lateral Mutual Recognition Arrangements: Application of ISO/IEC 17011:2004
It adds few additional requirements to ISO 17011

35. Questions

36. 9104 Series Requirements for AB’s
We will examine the following requirements in
Section 5:
Titled “Requirements for Accreditation Bodies”,
Comprises the majority of ICOP Scheme requirements for AB’s
Additional requirements for AB’s are found in clauses
8.6.i) Relating to inappropriate use of marks and/or logos
15.3.a) Actions on suspension of an AB
16.3 & 16.4 AB Cross Frontier working
All AB requirements constitute the basis for the Forms J (Office) & K (Witness) check sheets.
So more on section 5 ….
Note: Form J questions will be referenced (Qxx)

37. Section 5: Requirements for accreditation bodies:
Section 5: Requirements for accreditation bodies:
AB responsible for the accreditation of CBs to (Q4)
including granting, maintaining, suspending, withdrawing
AB’s agree to right of access and to oversight (Q6-7)
Conformance to ISO and IAF ML 4 required (Q1)
Requirement to have a person(s) with continuing direct and relevant work experience in the AB’s structure for developing and maintaining the principles and major policies of operation (Q3)
Additions to the AB’s QMS for include ensuring: (Q4)
CBs identify a single lead office with directly employed or contracted staff to develop, implement and control ICOP scheme (Q24)

38. Section 5: Requirements for accreditation bodies:
Section 5: Requirements for accreditation bodies:
Additions to the AB’s QMS for include ensuring:
CBs use staff directly employed or contracted by the CB lead office for all key ICOP activities (Q25)
No CB outsourcing or deployment of activities to other offices
Applicant CBs are not to ‘make promises’ to clients (Q19)
No CB use of IAF defined critical locations allowed – no ICOP recognition
Process for CB Application, review and initial assessment, includes (Q16-Q17)
Review of documentation (QMS changes, competence development, etc.)
CB Office Assessment
Witnessed assessment to include a Stage 1 and a Stage 2 for the complete AQMS

39. Section 5: Requirements for accreditation bodies:
Section 5: Requirements for accreditation bodies:
Additions to the AB’s QMS for include ensuring:
Scope of Accreditation for each CB by individual AQMS starting with and scope expansion requirements for other AQMS standards (Q22) (Q27)
During accreditation cycle witnessed assessments are to cover all AQMS and each certification cycle audit stage (St 1, St 2, SV, RC) (Q36)
Annual Surveillance and re-accreditation that includes: (Q33)
A CB lead office assessment that includes file reviews per Table 1:
Witnessed assessments per Table 1:

40. Section 5: Requirements for accreditation bodies:
Section 5: Requirements for accreditation bodies:
Additions to the AB’s QMS for include ensuring:
Optional reporting of AQMS Auditor competency issues to the relevant Auditor Authentication Body (AAB) (Q39)
Control of ABs marks and symbols
Procedures for suspension and withdrawal that include action for: (Q10)
Suspension for occurrence of specific conditions (see c) (Q11)
Action within 60 days if SMS (or CBMC) recommends suspension (Q12)
Conditions to be placed on the CB during suspension (Q13)
Eligibility for transfer of CB clients on accreditation expiry/withdrawal
Closure of nonconformity issued to CBs within 90 days of issue (Q41)
Failure to close to result in CB suspension

41. Section 5: Requirements for accreditation bodies:
Section 5: Requirements for accreditation bodies:
Additions to the AB’s QMS for include ensuring:
ABs to reject CB applications for 12 months after suspension, withdrawal, expiry of termination of an application (Q20) (Q31)
Records to be held for 2 accreditation cycles (up to 10 years) (Q52)
Operation of a complaint or issue resolution process including a response within 30 days
Requirements for AB personnel competence: (Q46)
AB Assessment teams as per 5.4.1
AB decision-making personnel as per that includes knowledge of aviation, space and defence

42. Section 5: Requirements for accreditation bodies:
Section 5: Requirements for accreditation bodies:
Read Section 5
Comments?

43. Exercise AB Assessment
Consider an AB conducting assessments on a CB and answer the following:
For the initial accreditation of a CB to that includes 9100, and 9120 what assessment activity does the AB require to carry out?
For the annual surveillance of a CB with accreditation for 9100 and with a total of 148 certified clients covering 175 sites (on OASIS) with 50 of the clients being 9110 certified the remainder , what assessment activity does the AB require to carry out?
If the AB cannot complete its annual assessment activity on the CB what happens?
Take 15 minutes to write down your answers

44. Exercise – Suggested Answers
Exercise Oversight
A) Initial Accreditation to for and 9120:
Documentation review
Office assessment at the CB lead office
Witnessed Assessments (x4)
for 9100 stage 1 and stage 2
for 9110 stage 1 and stage 2
B) Surveillance activity:
From Table1 for 175 certificated sites
10 client file reviews
3 witnessed assessments (2 in 9100, 1 for 9110 – approx. proportional)
Remember need to cover all AQMS and all stages of the audit cycle

45. Exercise – Suggested Answers
Exercise Oversight
C) Annual assessment activity not complete:
Special condition as per clause d)
Initiates the process to suspend the CB
Note: that this is the decision process and does not necessarily automatically result in CB suspension
What else?
AB is likely to raise a major nonconformity on the CB at the same time
Any Questions or Comments?

46. Section 16: Cross Frontier Policy for Oversight:
Section 16: Cross Frontier Policy for Oversight:
Enables AB operations and Oversight in countries or sectors away from home country or sector
ABs to follow IAF GD 3 (Guidance Document)
ABs can sub-contract work to other ICOP approved ABs in other countries or Sectors
Accrediting AB retains responsibility for the work
OP Assessors can also sub-contract work to OP Assessors in other countries or sectors
Subcontracting sector or CBMC retains responsibility
Fees can be levied on CBs for Oversight outside SMS/CBMC home region

47. Questions

48. 9104 Series Requirements for AB’s: 9104-002
also contains requirements for AB
Focuses on additions for assessment of CB’s
We will examine the following requirements in
5.1.3 relating to AB Assessor competency
regarding completed Forms
8.3.1 for the annual AB report to the SMS or CBMC
8.3.2 regarding the AB annual reporting of other oversight results

49. 9104-002 Requirements for accreditation bodies:
Clause 5.1.3
AB Assessors to be competent and qualified as per
Adds requirement for AB assessors to be trained in roles and responsibilities as documented in
Clause for Joint Oversight
OP Assessors forms to be provided to AB lead
AB lead to incorporate Forms in AB report
Report part of AB’s assessment records, to be maintained by AB

50. 9104-002 Requirements for accreditation bodies:
Clause (Q55)
Requires an annual report from the AB to the SMS or CBMC for each CB accredited
Report to contain:
a) Date of last CB assessment (office and witness) with number and grading of nonconformities identified
b) Any increase in AB assessments and CB performance information (e.g. complaints, suspensions etc.)
Clause (Q56)
AB to report annually results of other assessments to SMS or CBMC
Includes items such as IAF Peer evaluations, IAQG member or regulator authority 9104 series assessments of the AB

51. 9104 Series Requirements for AB’s: 9104-003
does NOT contain requirements for AB’s
Focuses on additions for assessment of CB’s
Some AB’s may require other formal qualification as a pre-requisite to performing AQMS AB Assessor activities.
e.g. AAB authentication to the AQMS Standards
IAQG OPMT Resolution 102 contains applicability requirements for AB Assessors that wish to become authenticated
Competency of AB AQMS Assessors is the responsibility of the AB however must include requirements.

52. Other Requirements for AB’s
Don’t forget the additional requirements imposed by:
IAQG ICOP OPMT Resolutions
IAQG OPMT Supplemental Rules
As may be applicable at the time of the assessment
Located under “Help/Guidance” on the OASIS website
IAQG OPMT Procedure 204
Requirements for AB’s in the Complex Structure Oversight process.

53. Questions?

54. Requirements Relationship for AB’s
Approval of AB’s to perform accreditations of CB’s includes:
ISO 17011:2004
IAF membership
Regional MLA signatory (where applicable)
In addition the ICOP process adds:
IAF MLA signatory
9104 series ( , and )
IAQG OPMT Supplemental Rules
ICOP Resolutions (IAQG and Sector)

55. Oversight of ABs:
Oversight of ABs is essentially the same processes that as when assessing a CB
AB Oversight is conducted by industry only OP Assessor oversight
requires that oversight of each AB each year comprising a minimum of one each of :
AB Office Assessment (7.11.2)
AB Witness Assessment (7.11.3)

56. Oversight of ABs (9104-002): AB Office Assessment (7.11.2) includes:
A review of AB management system and assessment activity to assess conformance with and applicable industry standards (ISO/IEC 17011)
Verification that the AB is approved by the respective SMS or CBMC
Review of the last AB oversight office assessment reports, including actions taken
AB Witness Assessment (7.11.3) assesses:
Team competence
Conformity to established requirements
The effectiveness of the assessment program
Conformity of the assessment team with the AB procedures and processes

57. AB Assessment: OP Assessor Requires to:
Prepare yourself for the assessment (refer to ISO 19011)
Have you got your documentation?
Have you got your standards and normative references?
Review the Audit Plan
Review any available AB documentation to gain knowledge and understanding of the ABs processes
Review appropriate parts of the standards and requirements to re- fresh your memory
If witnessing the AB you may need up to 2 hours after the end of the AB Audit for your assessment conclusions and closing meting

58. AB Assessment: OP Assessor Requires: 9104-002 Forms
Form D – Oversight Nonconformity Record
Form J - AB Office Assessment Checklist
Form K - AB Witness Assessment Checklist
Standards and Reference Documents:
9104 series ( , , )
ISO / IEC and ISO / IEC 17021
IAF Mandatory Documents (1 to 5 inclusive, 10 and 12)
IAQG Supplemental Rules (e.g. SR002)
IAQG and Sector (where applicable) Resolutions Log
Audit Plan
Copy of previous assessment and oversight reports including verification evidence for any nonconformities

59. AB Office Assessment: Conduct the assessment
Gather objective evidence that the AB is structured and operated to safeguard objectivity and impartiality and conforms to ISO and 9104 series requirements
Follow your audit plan
Use checklist for guidance
Focus on key AB processes and procedures
The accreditation process – through AB client file reviews
The AB competence process
Process for impartiality management
Don’t forget to review results of any recent IAF peer review – usually every 4 years, conducted by the Regional Accreditation Group

60. 9104-002 Form J Check Sheet: Review the check sheet now:
Questions on content?

61. AB Client File Reviews:
Follow the accreditation process (ISO clause 7)
From application to accreditation
Through surveillance
And reassessment
Examine competency of assessors and accreditation staff associated with the accreditation process (ISO Clause 6)
What are the competence criteria ? (Note: clause 5.4)
How are accreditation decision-makers competent?
How is the assessors scope competence approved?
How are assessors monitored on-site?
Don’t forget applicable requirements

62. AB Client File Reviews:
Reporting (ISO clause 7.8)
What conclusions (including extent of competence and conformity) were reached?
What recommendations for accreditation were made?
Were nonconformities correctly reported and graded in accordance with clauses 3.11 and dispositioned according to clause timescales
Remember that there are CB Office and Witness Assessment reports to review each year
Accreditation Decisions (ISO clause 7.9)
Don’t forget competence of AB decision-makers (Note: clause )

63. AB Client File Reviews:
Accreditation Certificates
ISO clauses and and clause 5.3.f)
Do they identify the CB Lead Office for the ICOP scheme?
Do they refer to for certification of CB clients to the appropriate AQMS standard?
Check accreditation validity dates
Surveillance and Reassessment
ISO clause 7.11
OASIS: clause 5.3.g)
AB status and details in OASIS correct?
Correct entry of CB and AQMS standard accreditation details?
CB Address refers to the Aerospace Lead Office?

64. Other AB Office Assessment Activity:
How approved by SMS (and CBMC where applicable)?
Does the committee in ISO clause and clause 5.2.c) have competence and continuing direct involvement in aviation space and/or defence?
Annual Report to SMS (or CBMC) clause 8.3?
Appeals and Complaints relating to ICOP
ISO clauses 7.10 Appeals and 5.9 Complaints
OASIS feedback reviewed and dispositioned?

65. AB Witness Assessment:
Clause :
AB witness assessments shall be performed while the AB is conducting an office assessment of an accredited CB
Discussion: If the AB’s assessment of the CB office is a joint assessment as per , how many OP Assessors are required to conduct both oversights?

66. AB Witness Assessment:
Clause :
AB witness assessments shall be performed while the AB is conducting an office assessment of an accredited CB
Discussion: If the AB’s assessment of the CB office is a joint assessment as per , how many OP Assessors are required to conduct both oversights?
Answer: clause : The OP assessor shall not influence the AB or joint assessment team; the role, when witnessing, is one of observation only.

67. AB Witness Assessment:
Remember - AB Assessment Team Leader performs the Opening Meeting
Conduct the assessment
OP Assessor observes the assessment being undertaken
DO NOT INFLUENCE THE AUDIT!
Remember to control your body language and talking or comments
Do not interfere or conduct the assessment of the CB client yourself
Do not answer direct questions about the assessment, AB or CB client

68. 9104-002 Form K Check Sheet: Review the check sheet now:
Questions on content?

69. Witness Assessment Focus:
You are assessing the effective deployment of the ABs management system
Are opening and closing meetings effective (ISO 19011)?
Does the AB assessment team demonstrate appropriate competence for the assessment of the CB
Are the correct definitions of nonconformity, observation or opportunity for improvement actually used?
Do you have confidence in this accreditation based on the assessment witnessed?
Assess AB conformity to and requirements
Assess conformity of the AB assessment team with AB procedures and processes
Assess effectiveness of the AB assessment program

70. AB Office and Witness Assessment:
Remember the assessments are linked with results from one affecting the other
It does not matter if the office or witness comes first
You may need to go back to the AB Office to close out NCRs
Do not carry out oversight of the AB and CB at the same time!
Enjoy the activity!

71. Questions?