1. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1 Notes to the presenter This presentation gives an overview of the HP Lifecycle Event Services Please select the slides as per your requirement Slides 3 to 7 discuss the New Style of IT and how HP is addressing the changing support requirements Slide 9 to 11 provide an overview of the LES portfolio and value proposition Slides 12 to 17 provide details on Installation & Deployment Services portfolio including a customer case study Slides 18 to 22 provide details on Technical Services portfolio including a customer case study Use slides 24 and 25 to emphasize the business value for Lifecycle Event Services and HP Slides in back up can be used to reiterate HP leadership and provide additional information on proactive services offered by HP Technology Services

2. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Lifecycle Event Services Customer Presentation Speaker’s name / Month day, 2014

3. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3 Agenda Changing shift in IT priorities Support for the New Style of IT HP Technology Services Support portfolio Introduction to HP Lifecycle Event Services Value to Customers HP Lifecycle Event Services Portfolio Overview Installation & Deployment Portfolio Technical Services Portfolio Why HP?

4. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 Driven by four new elements, but linked to the past A new style of IT is emerging New Style of IT Mobility Cloud Big Data Social Web 2.0Legacy Client / Server

5. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5 HP Enterprise Group strategy Foundation Care Datacenter Care Financial Services Proactive Care Support Lifecycle Event Services Best-of-breed components Networking Storage Server Datacenter / Cloud Storage Networking Consulting Big Data

6. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6 Achieving business outcomes in the new Hybrid IT environment Supporting your evolving needs TechnologyPeople Processes Technology interoperability Address potential failure at multiple points Proactive monitoring and performance optimization Infrastructure updates Updated skills New skills Certifications Tailored and flexible IT lifecycle Multivendor Ecosystem of partners and service providers

7. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7 Supporting your style of IT Support for the new style of IT Traditional IT challenges: New IT challenges: Evolving to… Dedicated, physical infrastructure Proprietary technology Maintain uptime IT as a Service anywhere Increased agility Maintain stability

8. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8 HP Technology Services support Personalized, Proactive, Simplified Environment support Datacenter Care Help me better operate what I have today and evolve to converged cloud Support for converged infrastructure Foundation Care Keep my converged infrastructure running Proactive Care Prevent issues Get me to your best experts when there is an issue Lifecycle Event Services Per-event services across the technology lifecycle to help enhance business value of IT

9. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9 HP Lifecycle Event Services Connected experience across the technology lifecycle Accelerated technology adoption and deployment Improved ROI with better IT management, process improvement Access to certified and experienced expertise when and where required Flexibility to adapt to your changing needs Lifecycle Event Services Strategy Design ImplementationOperation Continual improvement

10. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10 A comprehensive, end-to-end portfolio to help customers through the technology lifecycle HP lifecycle Event Services portfolio Server Operations Storage Operations Server Operations Software Operations Server Operations Resource & Technical Asst. Server Operations ITSM Assessments Server Operations Infrastructure Optimization Server Operations Deployment Services Relocation Services Sanitization & Disposal Services Lifecycle Event Services Strategy Design ImplementationOperation Continual improvement

11. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11 Why HP Lifecycle Event Services Faster Technology Adoption Performance Optimization Expertise Deploy, expand, repurpose and retire technology faster Turn-key solutions to reduce risk and time Services to enhance IT and operational efficiency Improved RoI with better IT management and process improvement Experienced certified experts when and where required Mitigated Risk Proactive services for risk identification and mitigation Technology and processes for proactive management

12. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Installation and Deployment Services (IDS)

13. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13 Delivering a consistent and standardized installation deployment service across the globe The IDS Portfolio Architecture at a Glance Server Operations Relocation Services Server Operations Sanitization & Disposal Services Install the hardware and configure the software of products ready to be integrated into the customer infrastructure. Manage and coordinate the global deployment of standardized customer’s solution across multiple sites in various geographies. Relocate single server or entire data center within the desired geography. Manage and coordinate the relocation with insured logistic services, multi vendors, and provide recertification. Remove, sanitize in order to remarket or recycle old IT equipment according to the most stringent disposal regulations. Manage and coordinate the entire disposal effort. Server Operations Deployment Services

14. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14 Combining the right services to address your deployment needs The IDS value delivery chain DeploymentRelocation Sanitization & Disposal Services Plan the deployment Prepare in Factory Globally Deploy to the sites Install on-site Relocate Sanitize and dispose

15. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15 IDS approaches deployment in the way that customers are looking for Addressing customer challenges HP Factory Express and on-site services to pre- configure, pre-test hardware per your specifications Single point of contact working with you from Factory to Floor globally to have fully coordinated rollout Planned, coordinated deployment by HP experts with reduced on-site installation time, and so, disturbance HP skilled resources to reduce deployment time and defects with factory pre-testing and holistic approach Adopt new technology faster Deploy and expand easily Transition without disrupting Reduce Risk, Cost & Frustration

16. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16 Daiwa Institute completes successful large-scale Datacenter move Daiwa Institute of Research Business Innovation Ltd. Business NeedHP Solution Minimized risks using a carefully developed relocation plan Client Outcome Safely relocate multiple mission critical business systems from old datacenter to new location After a great deal of study, customer decided to contract everything to a single vendor with knowledge in the area of large scale system relocation Conducted an on-site investigation to obtain an accurate grasp of the equipment to be relocated

17. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. “HP has a track record of building and operating large scale, mission critical systems. It also offers expertise and experience with relocation in a multi-vendor environment involving new construction and modification of datacenters. We focused on the fact that the methodology HP obtained from doing its own datacenter integration on a global scale is incorporated in HP Relocation Services.” Itsuro Kamei, Director, Systems Architecture Design & Engineering Department, Systems Management Division, Daiwa Institute of Research Business Innovation Ltd

18. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Technical Services

19. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19 Technical Services portfolio IT OperationsContinual Improvement Server Operations Storage Operations Server Operations Software Operations Server Operations Infrastructure Optimization Server Operations ITSM Assessments Enables a business to leverage HP resources for operational activities or to supplement in-house skills where and when needed Server Operations Resource & Technical Assistance Address operational aspects of all server platforms – optimization, firmware and patch management, capacity planning, performance analysis, availability Address activities related to storage products - planning, optimization, capacity planning, configuration design, performance analysis Services that relate to HP Infrastructure software offerings such as HP Systems Insight Manager, as well as other software platforms such as Microsoft®, SAP Flexible, cost-effective assessments to address people, process, and technology concerns involved in the delivery of critical IT services Assessments and health checks examine ways for HP Experts to enhance the performance of customer’s IT infrastructure & manage it

20. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20 Technical expertise and best practices whenever you need them Delivering services flexibly with HP Proactive Select Comprehensive menu of proactive and operational services for a wide range of technologies Tailored advisory support with assigned Account Support Manager (ASM) Selectable services at your finger tips Scalable price points – packages of 10, 30, 60, 180 credits Simplified online access for continuous & faster management of service credits A flexible, customizable way to utilize services—via credits—to meet the ongoing and changing needs of your IT environment. Get connected and get back to business

21. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21 Addressing customer challenges with Technical Services Flexible options to address change in business requirements or budget constraints Skills and resources augmentation when and where needed Expertise on technology and processes for proactive management Proactive services for risk identification and mitigation Cost-effective maintenance In-house resources, skills Downtime and risks Technology advancements

22. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22 Casablanca INT, ISP in Czech Republic Customer case study Business needHP solutionClient outcome Rapidly respond to customer demand for cloud-based services with a reliable, scalable platform HP CloudSystem Consultancy, Implementation & Training Service 24x7 Support HP Proactive Select CloudSystem was setup in just a few weeks Customer teams were trained by HP Proactive Select gave customer the flexibility to choose options for support Complete upgrade of CloudSystem SW and FW was done from version 6.3 to 7.1 with no outages at all! Customer received comprehensive support and simplified implementation and management from HP “The HP Proactive Select Services give us all the upgrades, evaluations and support we need for HP CloudSystem” Lubomir Pinkava, CTO, Casablanca INT

23. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Why HP?

24. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 24 Accelerate your business growth Value of Lifecycle Event Services Server Operations Improve IT Efficiency Server OperationsManage CostsServer OperationsReduce RisksServer Operations Manage Complexity Speed up overall deployment process and technology adoption Complete projects faster Improve and optimize IT performance Decrease the need for additional in-house resources Leverage HP skilled resources for on-going operations and IT maintenance Flexible service credits to address budget constraints Minimize downtime during technology deployment Mitigate risk by relying on HP expertise and proven methodologies Improve stability and avoid problems Identify risks and avoid before they occur Services delivered by trained and certified HP experts across the world Wide range of services to address your changing IT needs. Technology and processes expertise for proactive management

25. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25 Why HP Expertise Worldwide Presence Standard or Customized Flexible Experienced, certified experts for a range of HP and partner technologies, ITIL best practices A Global delivery organization with consistent delivery capability in more than 180 countries Flexibility with standard deliverable packages, days of technical assistance, OR custom services that meet your needs Services available on a per-event basis, credits that you can use when needed Comprehensive portfolio Wide range of services from factory pre-integrated turn-key solutions to on-site Installation and Technical Services

26. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thank you

27. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Back Up

28. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 28 HP Technology Services…the know-how to make technology work for you Support 1.7 million SAP users in 54 countries SAP Partner of the Year Delivered 100,000+ SANs worldwide Customers in 90%+ of the Fortune 100 6,000 high-availability experts 48,000 Microsoft-trained professionals 13,500 ITIL-certified professionals 7,600 network infrastructure & voice professionals 2,500+ ServiceOne partners Highest mission-critical customer loyalty: 95%+ Designed 50 million square feet of data centers, 60+ greenfield data centers, and 60% of all LEED- certified data centers Support available: 24hx7, 365 days per year Covering 24 time zones In 30+ languages HP presence in 180 countries Deliver private cloud in 30 days 80,000 + CUSTOMER touchpoints daily 1,000 + Converged Infrastructure & CloudSystem implementations

29. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 29 Benefits Why connect with HP? Prevention* Up to 66% less downtime Real-time predictive analytics Proactive infrastructure reports Solve problems faster Early detection of problems reduces risk Near 100% diagnostic accuracy Automatic problem reporting and call logging The right part every time Stay informed and in control Single, consolidated view of your datacenter Anywhere, anytime, any device Track support cases and status updates * Prevention is delivered with HP Proactive Care Service Get connected and get back to business