1. We’ve got an app for that… Edinburgh’s Your Library app

2. Why do you want a library app ? A.Because everyone has an app B.It will make us look good C.Everyone has a mobile D.Because I do…!

3. What will the app do..? A.Everything B.Tell people about our service C.Make it easier for people to find us D.Online transactions

4. Will it affect your service ? A.There’ll be no change B.There might be some process changes C.Staff won’t like it D.I don’t know, wait and see

5. What is the fit with your service ? A.We have e-Books that are mobile ready B.Our website might need redesign C.This is part of our digital strategy D.I’ll get back to you on that….

6. How is it going to work ? A.It’ll be multi platform – Apple, Android etc B.It’ll reflow content from our website C.We have a team to manage it D.Don’t get technical with me !!

7. Globally - Mobile traffic grew 70% in 2012 Mobile data traffic in 2012 was 12 times greater than global internet traffic in 2000 By the end of 2013 the number of mobile connected devices will exceed the global population The Big Picture Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2012–2017

8. Smart phone ownership in Scotland rose by 30% in 2011-12 2012 Accenture survey finds South Africa, Brazil and Ireland had the highest number of users accessing the internet on mobile devices Closer to home Accenture Mobile Web Watch 2012 Ofcom Communications Market Report: Scotland 2012

9. Mobile Nation A.%age of Internet users accessing the internet through a mobile device ? B.%age connected to the internet through a smart phone ? C.%age of over 50s using mobile internet D.%age of 14 – 29 year olds using mobile internet E.%age downloading apps or programs on their mobile device 77% 69% 60% 84% 69%

10. What’s out there for libraries Discovery apps –Bookmyne HE and FE specific apps –Reminders, Timetables Bespoke/home grown LMS specific apps –Axiell

11. What should an app have ? Works on all platforms Easy install No hidden costs or ‘surprises’ At least one ‘value’ element Ease of use

12. What do customers want ? Discovery –Resource / catalogue search –Contact the library –Opening hours Transaction –Reserve –Renew –Payments –Book rooms/computers http://mlibraries.jiscinvolve.org/wp/

13. Edinburgh 2010 view Humans getting bigger Devices getting smaller

14. Edinburgh context Digital Strategy covering social media to co-creation – extend our reach Digital Team 2009 Social Media, 2010 Library Portal Distributed information screen network ‘Serendipity’

16. What we wanted Work across most/all mobiles Find my nearest library Transactions - reserve/renew Scan barcodes to search catalogue Library News/Blog

17. What we have Work across most/all mobiles Find my nearest library

18. What we have Transactions - reserve / renew Scan Barcodes to search catalogue

19. What we have Works as your library card with our systems Literary map Blog/Twitter channels

20. What we learned Redesign / rewrite existing content Connecting to the LMS Don’t just replicate web sites to mobile Transforms perceptions of who we are and what we do Transforms our services Transforms the way we work

21. Success

22. What Next ? Allow customers to issue an item anywhere in the building Recommendation services ? Payments Games

23. Single or Multiple

24. The next Library Apps ? Local history –Discovery routes - Greyfriars Bobby Digital / Information Literacy Games –Safe use of smart phones – Evaluate Information Community information –What local organisation/group

25. The future is co-creation Free up your content to allow others to add and share value New partners - new content - new value

26. Get the App http://yourlibrary.edinburgh.gov.uk/node/836 http://yourlibrary.edinburgh.gov.uk/node/836 http://yourlibrary.edinburgh.gov.uk/ http://www.ourtownstories.co.uk/ http://www.youredinburgh.info/kb5/edinbur gh/cd/home.pagehttp://www.youredinburgh.info/kb5/edinbur gh/cd/home.page

27. http://www.cisco.com/en/US/solutions/coll ateral/ns341/ns525/ns537/ns705/ns827/w hite_paper_c11-520862.htmlhttp://www.cisco.com/en/US/solutions/coll ateral/ns341/ns525/ns537/ns705/ns827/w hite_paper_c11-520862.html http://www.accenture.com/gb- en/Pages/insight-mobile-web-watch-2012- mobile-internet.aspxhttp://www.accenture.com/gb- en/Pages/insight-mobile-web-watch-2012- mobile-internet.aspx http://mlibraries.jiscinvolve.org/wp/

28. Edinburgh’s Your Library app Jim Thompson, Information and Digital Services Manager, Edinburgh City Libraries and Information Services. jim.thompson@edinburgh.gov.uk