1. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Chapter 12: Collecting Data

2. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Objectives Identify the important issues of data collection Clarify the purpose of primary data Describe various techniques of data collection Critically consider questionnaire design

3. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage The need for data Data is collected in a variety of ways to inform decision making Data we collect is referred to as primary data Data others have collected is referred to as secondary data

4. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage All those collected facts and figures are referred to as data. When data can inform the user it is called information.

5. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Important terms Population – all those people or items of interest to us Sample – a selection from the population Sampling frame – a listing of all those in the population Random – gives each individual a calculable chance (typically equal chance) of selection

6. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Sample Design The design should allow the efficient and effective collection of data from the chosen respondents Most sample designs will retain some element of randomness to ensure fair representation An exception is a purposeful sample selected on the basis of our knowledge to serve a clear purpose

7. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Simple random sampling (SRS) All possible respondents given an equal chance of selection Some form of lottery method used e.g. computer generated random numbers (look at Excel), random number tables or try your calculator

8. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Stratified sampling Attempts to use our knowledge of the population to improve the representation of the sample Relevant groups or strata are identified and a fair selection made from each i.e. if 60% of your population own a car and this is a relevant factor then 60% of your sample should own a car

9. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Systematic sampling If the sampling frame provides a convenient numbering, respondents can be selected at intervals – systematically Suppose we wanted to select 6 from a numbered list 00 to 59. We need every 10 th person. Taking a random number to start, say 7, we would select the 7 th, 17 th and so on

10. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Some other sampling methods Cluster sampling – distinct groups are selected Multi-stage –we work through various levels i.e select constituencies, select wards with constituencies, select people within wards Quota sampling – interviewer selects (non-random) respondents from given quota

11. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Sample size The determination of sample size can become a very technical exercise. Factors to consider: Accuracy required Variability within the population The information required i.e. by subgroup

12. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage The questionnaire The design and structure of the questionnaire will depend on: The purpose of the survey (objectives) Availability of respondents Likely response to questions Information required

13. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Questionnaires are used for: Structured interviews Telephone surveys Postal surveys Adapted for the internet (email proforma) Used as checklists

14. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Types of question: Open-ended i.e. ‘What would you say …’ Closed i.e. ‘Which of the following …’ Ranking i.e. ‘Rank the following in order of importance …’ Scale i.e. ‘On a scale of 1 to 5 …’

15. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Framing the questions Avoid bias Avoid jargon Avoid ambiguous words Keep questions short and simple Avoid questions with negatives

16. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Framing the questions Avoid hypothetical questions Use filters to avoid irrelevant questions Make it easy for respondent to give answer

17. Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Thomson Learning 2004 Jon Curwin and Roger Slater, QUANTITATIVE METHODS: A SHORT COURSE ISBN 1-86152-991-0 © Cengage Conclusions Any research is likely to use both secondary and primary data It is important to clarify research objectives It is important to carefully define the population and sample selection method The quality of the data will depend on the quality of the sample design and questionnaire design