1. PARBICA 14 Recordkeeping for Good Governance Toolkit Training Workshop 1 – Digital records Samoa, August 22, 2011 Helen Walker – National Archives of Australia Emma Buckley - National Archives of Australia

2. August 22 - Workshop 1 sessions TimeSession 11.30 – 1.00Session 1 - Introduction to digital recordkeeping 1.00 – 2.00Lunch 2.00 – 3.30Session 2 – Digital recordkeeping myths and assessing your digital readiness 3.30 – 4.30Session 3 – Choosing the best strategy

3. What is the aim of Phase 5 of the Toolkit? To help organisations in the Pacific region put in place appropriate and sustainable solutions for managing their digital records To help guarantee that digital records of government activities and decisions are properly managed to ensure their integrity, useability, accessibility and survival for as long as they are needed

4. Toolkit Reference Group

5. What are the Phase 5 Toolkit products? (Guidelines 12 - 19)

6. 12. Introduction to digital recordkeeping Provides an overview on digital records and record- keeping, addressing key concepts, benefits, risks and myths. Includes a glossary for records managers and for IT professionals

7. 13. Digital recordkeeping readiness self-assessment checklist for organisations Allows organisations to assess their resources, policies, procedures, tools, technologies, training and organisational culture to help them determine their level of readiness to pursue a digital recordkeeping strategy.

8. 14. Digital Recordkeeping – choosing the best strategy Addresses seven different options for managing digital records, looking at the advantages and disadvantages of each.

9. 15. Scanning paper records to digital records Practical advice for organisations considering a scanning project. Looks at the various processes involved in a scanning project from planning to file storage, risks and issues such as outsourcing, and includes information on technical standards and the different equipment available.

10. 16. Systems and software checklists There are three parts to Guideline 16, which provide systems and software checklists for organisations to assess the recordkeeping functionality of their business systems. They are designed to be used three different audiences: records managers, senior managers and IT managers.

11. 16A. Systems and software checklists 16A is a checklist that allows a records manager to see at a glance how well their existing business systems meet core recordkeeping requirements.

12. 16B. Systems and software checklists 16B allows assessment against high-level recordkeeping principles (ICA-Req statement of principles), and is designed to help gain senior management approval for a business case or project.

13. 16C. Systems and software checklists 16C allows assessment of the systems against detailed functional recordkeeping requirements, and is designed to be completed by an IT manager. As well as allowing organisations to test how well their existing business systems support good recordkeeping, the tools can also be used to build a design of preferred recordkeeping functionality for future systems, or as a benchmark should a systems audit be required.

14. 17. Managing Email Practical advice on email management, including why emails should be captured, when to capture it, how to store it, and tips for managing email.

15. 18. Digital Preservation Looks at issues such as preserving authenticity and access, and dealing with technological obsolescence. Explains open and proprietary formats and provides examples of low-budget digital preservation solutions. Also examines the digital reformatting of analogue audio visual recordings.

16. 19. Implementing a digital recordkeeping strategy The processes needed to support and enable successful implementation of a digital recordkeeping strategy. Includes project planning through to rollout of strategy.

17. Introduction to digital recordkeeping What are digital records? What is digital recordkeeping? The importance of metadata Risks and benefits of digital records

18. Digital records Information created, received, and maintained as evidence and information by an organisation or person, in the pursuance of legal obligations or in the transaction of business. Many different types and formats ‘Similar but different’ to paper records

19. Viewing a paper record vs viewing a digital record 1. 2.

20. Digital records: similar to but different from paper records Unlike paper, the record is not the physical object Digital records pose different problems for management and preservation Digital records still need to fulfil the key characteristics of records

21. Digital record terminology – can be confusing! Digital vs electronic? Born-digital Reborn digital Digitization Digitalisation Digital preservation

22. What is digital recordkeeping? ‘The activities and processes involved in managing a digital record over the course of its life’ Planning Creation and capture Classifica tion Disposal Preservat ion Maintena nce Access Recordkeeping Strategy

23. The importance of metadata What is in the can?

24. Metadata is just a label. title content Size abstract data quality Directions for use lineage distribution contact details Images Unique identifier Quality reports

25. Basic record metadata Basic metadata includes: title creator, sender, receiver date when created or received security classification registration or control number

26. Other metadata More metadata needs to be added to records when they are: – Stored – Accessed – Changed – Kept, destroyed or transferred

27. Group activity – Finding metadata In groups, take 5 minutes to note down the different types of metadata in the exercise examples.

28. What are the benefits of digital recordkeeping?

29. The benefits of (good) digital recordkeeping… Records can be accessed anywhere, anytime (by an authorised person) Multiple copies of records not needed Records more easily discoverable and retrievable Records are more secure, due to access controls Cost savings – less duplication and double- handling

30. What are the risks of digital recordkeeping?

31. The risks and challenges of digital recordkeeping… Lots and lots of digital information created and sent today – hard to keep up Computer software and hardware going out of date (technological obsolescence) Challenges to authenticity – easy to amend or delete digital records Loss of security and privacy Long-term costs

32. More risks and challenges of digital recordkeeping… Loss of control due to reliance on vendors and external providers Lack of access to resources such as IT support and software vendor assistance – a problem in the Pacific? Managing change for users Choosing inappropriate systems or software applications

33. Lunch

34. Session 2 – Digital recordkeeping myths and Assessing digital readiness 15 digital recordkeeping myths Digital recordkeeping: self-assessment checklist for organisations

35. 15 Digital recordkeeping myths 1Everything on a computer is safe 2Information generated on my computer is not a record 3Digital storage is cheap 4Computers will create a paperless office 5All information generated or received on my computer at work is my own personal property 6Scanning is a cheaper and more reliable way of storing information 7‘Archiving’ is the same as digital recordkeeping

36. 15 Digital recordkeeping myths cont. 8Databases such as spreadsheets are reliable forms of evidence 9Outsourcing will solve all my problems 10Google will help me to find everything I need 11Our shared drive is good enough for managing records 12When I delete an email it has been destroyed 13Digital records cannot be used as evidence 14I will be able to access all my records in ten years’ time 15Recordkeeping is not my responsibility

37. Assessing digital readiness Online service delivery requires government agencies to have the right infrastructure in place to manage digital records Toolkit Guideline 13 – a checklist which can be used to conduct a high-level assessment of your records management environment and infrastructure to determine whether this infrastructure will support a move towards digital recordkeeping

38. 1. Policies and responsibilities Whatever systems your organisation uses to carry out work or deliver services, you will need to establish internal policies and responsibilities for records and information management that suit the organisational structure, culture and resources.

39. 2. Tools and Procedures Various tools and procedures are needed for the successful implementation of records management policies. These include records classification schemes, records retention and disposal schedules, and business continuity plans. These tools should be developed along with procedure manuals providing guidance on creating, capturing, classifying, storing, retrieving, tracking, disposing of and preserving records. Use the Toolkit guidelines!

40. 3. Digital Recordkeeping Technologies Various technologies and products are now available for managing digital records and digital information. These technologies and products allow users to capture, classify, store and retrieve records regardless of their format (paper, email, web pages, digital documents, databases etc). Alternatively, recordkeeping functionality may exist within, or be added to, business systems.

41. 4. Training and resources Although your organisation may have established records and information management policies, tools and procedures, they will not be effective unless they are supported by trained records management staff and the resources needed to implement and maintain them.

42. 5. Organisational culture and awareness Records and information management polices, procedures, tools and resources will not be effective unless there is a meaningful commitment to implementing them. Managers and staff need to be aware of how important trustworthy and well-managed records are for delivering effective government services and for protecting the accountability and integrity of the organisation.

43. 6. Monitoring and evaluation Your organisation’s records and information management infrastructure (including people, procedures, tools and technologies) must be regularly monitored and evaluated to find out whether it is meeting requirements and expectations. If there are problems or new challenges, action is needed.

44. Determining your agency’s readiness The checklist’s scoring system is a tool to identify your state of digital readiness Categories of readiness are matched to recommendations and possible strategies

45. Break

46. Session 3 – Choosing the best strategy PARBICA toolkit Guideline 14: 7 strategies for managing digital records Range from printing digital records and filing as paper records, to incorporating recordkeeping functionality into business systems Agencies should use this Guideline after completing Guideline 13 – Self assessment checklist

47. 1. Printing records for capture into a paper filing system For organisations with a low state of digital readiness

48. Advantages: Paper filing systems usually easy to understand and follow As organisations create and receive records in both digital and paper formats, it can be less confusing to retain all records in just one format Paper may be more acceptable as evidence in courts and for other legal purposes

49. Disadvantages: Double-handling of records Records may not be as accessible to staff, or available when needed Storage space required Printing and filing creates extra work for busy staff – can fail over time

50. 2. Using shared folders For organisations with a low to medium state of digital readiness

51. Advantages: Inexpensive Easy to use – especially if staff are already familiar with them Using an organised filing structure within a shared drive provides a clear and understandable location for records

52. Disadvantages: The lack of recordkeeping functionality means records can be amended or deleted Often end up being everyone’s – and no- one’s – responsibility Often informal titling can lead to problems finding and retrieving information

53. 5 tips for managing shared folders 1. Create a clear policy and procedures for staff on using shared folders 2. Create a logical filing structure (hierarchical, three- levels for function, activity, transaction) 3. Create a system of titling for folders and documents that is simple and easy to understand 4. Assign responsibilities for managing folders 5. Establish suitable restrictions and controls

54. 3. Using workplace collaboration software For organisations with a medium to high state of digital readiness

55. Advantages: Allow flexible integration with various software tools Digital recordkeeping can be an organic part of the organisation’s digitally-enabled wok processes Can be a pathway for transitioning to an eDRMS system

56. Disadvantages: May require sophisticated configuration and user training to ensure good recordkeeping functionality May be complex to manage due to the differing requirements for managing paper and digital records May require users to make difficult choices regarding records and metadata capture

57. 4. Scanning or digitising paper records For organisations with a medium to high state of digital readiness

58. Advantages: Provides easier staff access to records Provides preservation copies of paper records in case of disaster or loss May reduce the organisation’s need to maintain paper storage facilities Can be a pathway to a comprehensive digital recordkeeping strategy

59. Disadvantages: May result in confusing parallel paper and digital systems Metadata creation and management for the scanned copies may be costly and take time Scanned copies may not be adequate substitutes for the paper originals There may be double-handling, due to born- digital records being printed to paper, and later scanned back into digital form

60. 5. Hybrid (mixed paper and digital) systems For organisations with a medium to high state of digital readiness

61. Advantages: Allows flexible integration of various software tools Can be a gradual pathway to an eDRMS Can allow for the management of records that need to be retained in paper form for legal or other reasons

62. Disadvantages: More complex to manage due to differing requirements for paper and digital records Requires users to make more choices regarding records and metadata capture

63. 6. Electronic Document and Records Management systems For organisations with a high state of digital readiness

64. Advantages: Manages records throughout their lifetime – from the point of creation to when they are no longer required for use Increases efficiency and accountability Reduces risk – by reducing the chance of lost, deleted or amended records

65. Disadvantages: License fees for the software can be very expensive Can be complex to use and administer Records can be disconnected from business processes – often created in a business system and then copied into an eDRMS for records management purposes Requires extensive investment in change management and user training

66. 7. Incorporating recordkeeping functionality into business systems For organisations with a high state of digital readiness

67. What is a business system? A business system is an automated system that creates or manages data about an organisation’s activities. Business systems hold ‘dynamic’ data: data that is timely (and often subject to frequent updates), current, and able to be manipulated. Examples of business systems may include: –e-commerce systems –client-relationship management systems –purpose-built or customised databases –finance or human resources systems.

68. Advantages: Allows records to be made and kept in the same system Can provide greater certainty that important records will be created and kept as records

69. Disadvantages: May be difficult and expensive, requiring complex systems redesign and re- engineering Records managers may not have enough influence within their organisation to convince business and IT managers of the benefits

70. Group discussion - what strategy does your agency use?

71. Group activity – Strategies in practice Break into groups and do a small case study on a digital recordkeeping strategy used in the agency of one of the group members. Ask: »Why did the agency choose this strategy? »How is it working? What works well, what doesn’t? »What might be some of the current or future risks associated with this strategy?

72. Implementing a recordkeeping strategy Key steps to a successful implementation: Gain high-level support Planning (as always!) A project management team with clearly defined roles, responsibilities and stakeholder representation A sound business case Progress in small steps

73. And last but not least… Managing change. When recordkeeping software implementation fails, it is usually due to poor change management, rather than the failings of the technology. The success of any strategy is dependent on change being successfully managed.

74. Thank you! www.parbica.org