1. Writing a formal letter
Aim: to be able to write a formal letter

2. The layout Mariana Kolarska 96 Batenberg Str. recipient’s address
your address
recipient’s address
Mariana Kolarska
96 Batenberg Str.
2400 Radomir
22 February 2015
February 22, 2015
Ms. Adair, Store Manager
Brook Manor Resort
1400 Brook Drive
NC 30572
Dear Ms. Adair,
Dear Sir/Madam

3. The Main body of your letter
Dear Ms. Adair,
This letter will confirm the arrangements for the dinner at your facilities. It will be held on the evening of Friday, March 20,2015 in the Emporium Room.
As we have discussed , the florist and cater will both be able to access the room by 3:00 to begin preparations. I will need seating arrangements for 32 people, which will be set up prior to that time.
I have enclosed the initial deposit and will forward the remainder within four weeks of the event. I thank you for all your help thus far in planning this important event. I look forward to continuing to work with you to make this evening a night my friends will never forget.
Yours sincerely,
Mariana Kolarska

4. Not more than 3 paragraphs.
Your address
Phone number
Date
Recipient’s address
Dear Sir /Madam,
Not more than 3 paragraphs.
First para: friendly opening, the goal of your letter;
Second para: use examples to underline your point of view;
Third para: summarize your purpose in writing and suggest how you might want to proceed further.
Yours faithfully
Yours sincerely
You don’t know the name of the recipient.
You know the name of the recipient.
Sign off

5. Let’s write a letter of complaint
Example